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maintenance janitorial cashier resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
High-energy front desk/customer service or facilities maintenance/janitorial focused on promoting customer satisfaction through exceptional service. Courteous and professional with a great sense of humor. 
Highlights
  • Customer-oriented
  • Supervisory skills
  • Adaptable
  • Training
  • Cash handling
  • Neat, clean and professional appearance
  • Comfortable standing for long time periods
  • Delivers exceptional customer service
  • Engaging personality
  • Restaurant management
  • Able to work in a fast paced environment
  • Able to work with hands continuously
  • Consistently complies with polices and procedures
  • Excellent guest service skills
  • Customer service-focused
  • Motivated team player
  • Fast learner
  • Customer service-focused
  • Time management
  • Microsoft Office
  • Strong communicator 
  • Inventory control
  • Staff training
  • Supervision and training
  • Kitchen productivity
  • Back of house operations understanding
  • Ability to handle fast-paced environment
  • Cash handling
  • Food handling knowledge
  • Knowledge of basic food preparation
  • Reliable, punctual and committed to customer service
  • Team-oriented
  • Well groomed
  • Willing to work under pressure
  • Able to lift up to 50 pounds
  • Good personal hygiene
  • Works well under pressure
  • Able to regularly lift/move up to 25-50 lbs
Experience
01/2014 to 08/2014
Maintenance/ Janitorial *Cashier Algoma Central Corp. Ontario, CA,
Worked as a team member performing cashier duties, product assistance and cleaning. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Replenished merchandise shelves with items from the stockroom.  
2014 to 08/2014
Captain Pactiv Bridgeview, IL,
  • Promoted sales
  • Kept satisfaction of Guests
  • Served samples; sauces, etc.
  • Up-sold additional menu items, beverages and desserts to increase restaurant profits.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. 
  • Followed all established restaurant practices and procedures.
  • Worked well with teammates and openly invited coaching from the management team.
  • Took initiative to find extra tasks when scheduled duties were completed.
03/2015 to Current
Night Shift Manager Arby's Fx4 City, STATE,
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Recorded customer orders and repeated them back in a clear, understandable manner.
  • Served fresh, hot food with a smile in a timely manner.
  • Resolved guest complaints promptly and professionally.
  • Served orders to customers at windows, counters and tables.
  • Quickly and efficiently processed payments and made accurate change.
  • Carefully maintained sanitation, health and safety standards in all work areas.
  • Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
  • Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
  • Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
  • Followed all established restaurant practices and procedures.
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Developed and maintained exceptional customer service standards.
  • Optimized profits by controlling food, beverage and labor costs on a daily basis.
  • Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Assisted co-workers.
  • Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers
  • Communicated with customers regarding orders, comments, and complaints
  • Completed closing duties, including restocking items and closing out the cash drawer.
08/2014 to 03/2015
Team Trainer/ Shift Leader Arby's Fx4 City, STATE,
  • Maintained a professional tone at all times, including during peak rush hours.
  • Correctly calculated charges, issued bills and collected payments.
  • Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests.
  • Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations.
  • Delivered an exceptional dining experience with friendly, fast service.
  • Skillfully anticipated and addressed guests' service needs.
  • Regularly checked on guests' satisfaction.
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Removed trays and stacked dishes for return to kitchen
  • Notified kitchen personnel of shortages or special orders
  • Maintained contact with kitchen staff, management, serving staff, and customers
  • Ensured first-in-first-out system with all ingredients labeled and stored properly
  • Performed serving, cleaning, and stocking duties in establishments
  • Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers
  • Trained staff of eight employees for correct facility procedures, safety codes, proper recipes and plating techniques.
  • Assisted co-workers.
  • Accepted payment from customers and made change as necessary.
Education
Expected in 2013 to to
High School Diploma:
Youngker High School - Buckeye, AZ
GPA:
Skills
  • Able to lift 50+ pounds
  • Careful and active listener
  • Professional and friendly
  • Multi-tasking 
  • Cash handling
  • Enthusiastic people person
  • Hard worker
  • Fast learner
  • Team Leadership
  • Team Player

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Resume Overview

School Attended

  • Youngker High School

Job Titles Held:

  • Maintenance/ Janitorial *Cashier
  • Captain
  • Night Shift Manager
  • Team Trainer/ Shift Leader

Degrees

  • High School Diploma

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