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Maintenance Coordinator Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Resourceful Maintenance Coordinator offering 5 years of experience in Property Management and Property maintenance. Highly adept in performing building repairs with precision to provide quality work built to last. Motivated to promote safety by consistently adhering to workplace safety rules and regulations. As the Maintenance Coordinator for Keyrenter Property Management. The Maintenance Coordinator works with the Property Managers to ensure all the home maintenance and construction-related items are completed on time, at the lowest cost, and in the best possible method to ensure a quality repair. The Maintenance Coordinator oversees and individually responds to each work order submitted across the entire 500+ home portfolio. Each work order involves reaching out to the resident on the issue digging deeper in the issue with proper questions on the issue to ensure a problem is a real problem and to obtain all information needed to specifically direct the employee or the vendor on the best course of action for the repair. As the Maintenance Coordinator, I oversee all work orders through troubleshooting steps, assigning the correct person to complete the job, and ensuring the job is done to the satisfaction of the resident and the property owner.

I also assist with the Make Ready Process and Turn while the unit is vacant in between turns. The Property Manager and I, Review the before move-in and after move-out inspections on the home and help identity between tenant-related repairs and owner-related repairs, Property Managers do so. I also oversee the scheduling of vendors to ensure the property is made ready, all necessary code work is performed, and the unit is cleaned. The Keyrenter team continually goes above and beyond to ensure these deadlines are not missed.

Skills
  • Corrective Action Implementation
  • Tools and Equipment Maintenance
  • Skilled Maintenance and Repair
  • Work Estimation
  • Report Preparation
  • Visual Inspection
  • Vendor Relations
  • Decision Making
  • Materials and Labor Costing
  • Repair Requirements Determination
  • Safety Compliance
  • Job Prioritizing
  • Team Collaboration
  • Vehicle and Equipment Operation
  • Quality Assurance
  • Attention to Detail
  • Dependable and Consistent
  • Professional Communication
  • Computerized Maintenance Management
  • Time Management
  • Billing and Accounting Support
  • Mathematical Calculations
  • Multitasking and Prioritization
  • Project Manager
  • Contract Review And Recommendations
  • Multi-Site Operations
  • Verbal Communication Skills
  • Physical Labor
  • Due Diligence
  • Hand And Power Tools
  • Advanced Problem Solving
  • Residential Construction
Work History
Maintenance Coordinator, 07/2018 to Current
Time Warner CableRichland Hills, TX,
  • Tracked maintenance activity using Property Meld, Yardi, and Appfolio management software to confirm compliance with industry requirements.
  • Managed maintenance team of 7 and coordinated repair schedules according to priority level.
  • Reviewed maintenance program for efficiency accuracy and timeliness, and provided feedback for improvement to company leadership.
  • Developed maintenance reports to assess program success and inform operational decisions.
  • Administered preventative and routine maintenance requests and saw orders through to completion.
  • Supervised safety, prevention and fire protection programs.
  • Established clear procedures for handling repairs, planning maintenance and completing building updates.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Delegated tasks to carefully selected employees in alignment with resource management goals.
  • Rolled out improved training programs for maintenance employees.
Property Manager, 06/2018 to 07/2021
Habitat AmericaMontrose, VA,
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Completed final move-out walk-throughs with tenants to identify any required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Maintained sufficient number of units market-ready at all times.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Boosted occupancy to 100% by leveraging market knowledge and successful promotional strategies.
  • Trained and motivated leasing staff during bi-monthly trainings.
  • Prepared specifications, solicited bids and approved subcontracts for building services.
  • Developed, reviewed and submitted property operating and capital budgets.
Assistant Property Manager, 03/2018 to 06/2021
Lexington-JpMemphis, TN,
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Kept accurate records of all resident and tenant correspondence.
  • Completed final move-out walk-throughs with tenants to identify any required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Processed security deposit refunds.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Posted policies and rules in common areas for tenant review.
  • Escalated major issues to property manager for immediate remediation.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Attended staff meetings and took extensive notes to share with property manager.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Developed policies and procedures for effective property management.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Detailed and promoted specifics of accommodations during tours of vacant condominiums for prospective clients.
  • Validated rental eligibility by using Barge Properties' verification process.
  • Compiled maintenance and repair requests for submission to maintenance department and reached out to local contractors for bid proposals.
  • Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans, and tenant outreach programs.
  • Developed, reviewed, and submitted property operating and capital budgets.
  • Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Trained and motivated leasing staff during bi-monthly training.
  • Developed and executed plan to achieve and maintain 95% or better rate of occupancy.
  • Boosted occupancy by 17% by leveraging market knowledge and successful promotional strategies.
Apartment Leasing Consultant, 07/2016 to 03/2018
Monarch Investment And Management GroupDenver, CO,
  • Managed aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Verified tenant incomes and other information before accepting lease applications.
  • Distributed and followed up on tenant renewal notices.
  • Collected rent and tracked resident payments and information in computer system.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Collected monthly rent payments and other fees, always properly recording and processing money.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Escalated major issues to property manager for immediate remediation.
  • Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
  • Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
  • Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
  • Held high approval rating and maintained customer loyalty with top-notch service.
  • Responded to requests and scheduled appointments for property showings.
  • Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
  • Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
Education
Associate of Arts: Corporate Communications, Expected in 05/2016
Baylor University - Waco, TX
GPA:
Associate of Arts: General Studies, Expected in 06/2013
Brazosport College - Lake Jackson, TX
GPA:
High School Diploma: , Expected in 06/2010
Brazoswood High School - Freeport, TX
GPA:

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Resume Overview

School Attended
  • Baylor University
  • Brazosport College
  • Brazoswood High School
Job Titles Held:
  • Maintenance Coordinator
  • Property Manager
  • Assistant Property Manager
  • Apartment Leasing Consultant
Degrees
  • Associate of Arts
  • Associate of Arts
  • High School Diploma

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