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maintenance coordinator resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Purpose-driven Maintenance Coordinator with a proven track record in completing quality work to maintain the grounds and facilities. Talented in keeping all systems running by replacing air conditioner filters, [Action] and [Action]. Accomplished in performing all manual labor with complete satisfaction and responding quickly to emergency maintenance requests to provide excellent service.

Skills
  • Preventative maintenance
  • Electrical work
  • Groundskeeping
  • Maintaining facilities
  • Production scheduling
  • Vendor relationship management
  • Department leadership
  • Inventory monitoring
  • Safety planning
  • Structural standards understanding
  • Building systems knowledge
  • Problem resolution
  • Team building
Experience
Maintenance Coordinator, 03/2022 to Current
Boise Property ManagementOrlando, FL,
  • Managed schedule of repairs to guarantee arrival of parts, equipment and resources needed to satisfy job requirements.
  • Performed preventive maintenance tasks and checked facilities and grounds for issues needing attention.
  • Determined strengths and weaknesses of team members and assigned tasks according to skill level.
  • Organized [Timeframe] audits of tools and materials to identify sourcing requirements.
  • Trained newer staff members to properly and effectively use on-hand tools and equipment to avoid mishaps or inefficiencies.
Assistant Property Manager , 01/2020 to 03/2022
Project H.O.M.E.Philadelphia, PA,
  • Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
  • Explained policies and procedures to tenants and enforced rules.
  • Handled resident complaints and expedited maintenance requests.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Kept records of correspondence with residents and tenants.
  • Escalated critical issues to property manager to ensure immediate resolution.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Updated tenant and unit information to keep current in housing database.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Conducted tours of vacancies with prospective tenants.
  • Showed units to potential tenants and answered questions about life in community.
  • Conducted apartment tours for potential tenants and answered questions about property.
  • Created and implemented policies and procedures for effective property management.
  • Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Handled all security deposit refunds.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Checked rental eligibility by following company's verification process.
  • Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Coordinated maintenance and repair requests and contacted contractors for bid proposals.
  • Inspected properties, took pictures and developed engaging listings to promote sale and rental units.
  • Developed and managed highly skilled on-site staff through recruitment, training and motivation.
  • Created and updated marketing materials for department programs and properties.
  • Oversaw budgeting process for assigned properties.
  • Secured average of [Number] rental agreements each month after developing outstanding relationships with community members.
  • Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
  • Negotiated with outside contractors to obtain reasonable fees for [Type] and [Type] work.
  • Planned and conducted meetings to enable residents to voice concerns and provide forum for issues to be addressed.
  • Increased occupancy through dynamic marketing initiatives.
  • Checked common areas regularly to keep neat, clean and free of debris.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Created and updated marketing materials for properties.
Assistant Property Manager, 06/2016 to 12/2019
Project H.O.M.E.Philadelphia, PA,
  • Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
  • Explained policies and procedures to tenants and enforced rules.
  • Handled resident complaints and expedited maintenance requests.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Kept records of correspondence with residents and tenants.
  • Escalated critical issues to property manager to ensure immediate resolution.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Checked common areas regularly to keep neat, clean and free of debris.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Created and updated marketing materials for properties.
  • Updated tenant and unit information to keep current in housing database.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Conducted tours of vacancies with prospective tenants.
  • Showed units to potential tenants and answered questions about life in community.
  • Conducted apartment tours for potential tenants and answered questions about property.
  • Created and implemented policies and procedures for effective property management.
  • Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Handled all security deposit refunds.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Checked rental eligibility by following company's verification process.
  • Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Coordinated maintenance and repair requests and contacted contractors for bid proposals.
  • Inspected properties, took pictures and developed engaging listings to promote sale and rental units.
  • Developed and managed highly skilled on-site staff through recruitment, training and motivation.
  • Created and updated marketing materials for department programs and properties.
  • Oversaw budgeting process for assigned properties.
  • Secured average of [Number] rental agreements each month after developing outstanding relationships with community members.
  • Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
  • Negotiated with outside contractors to obtain reasonable fees for [Type] and [Type] work.
  • Planned and conducted meetings to enable residents to voice concerns and provide forum for issues to be addressed.
  • Increased occupancy through dynamic marketing initiatives.
Guest Service Manager, 01/2015 to 05/2016
Schulte Hospitality GroupNew Orleans, LA,
  • Handled high volume of phone calls and routed to proper guest or internal department.
  • Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Monitored reservations to track incoming parties and special events.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
  • Posted room charges for food, liquor and telephone calls based on individual customer actions.
  • Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
  • Managed special requests for customers regarding restaurant reservations, limousine services and car rentals.
  • Collaborated with event coordinators to organize meetings and special events.
  • Made and changed room assignments according to guest requirements.
  • Analyzed customer feedback to provide strategic direction to continuously improve overall rating.
  • Created and managed effective strategies for optimizing guest experiences and promoting loyalty.
  • Inventoried room, front office and housekeeping supplies and made orders to restock.
  • Contacted guests to check on satisfaction and inquire about improvement suggestions.
  • Recognized top staff contributors through team meetings and employee appreciation events.
  • Trained and mentored specialists in application of soft skills, guest recovery strategies and performance optimization techniques.
  • Conducted performance evaluations to check associates' performance and compliance with policies.
  • Checked schedule of events to complete pre-planning and prevent issues.
  • Designed guide for guests outlining hotel rules and regulations, local attractions, places to eat and other resources.
  • Developed and implemented employee reward and engagement programs to maximize job satisfaction.
  • Handled management schedule for front desk, housekeeping and maintenance.
  • Led staff of [Number] in providing guests with superior front desk, housekeeping and maintenance services.
  • Established clear policies for concierge, front desk and guest relations team members.
  • Worked with departments such as [Name] and [Name] to resolve guest issues and coordinate compensation.
  • Overhauled guest relations policies to address changing concerns.
  • Initiated significant improvements to key hotel amenities, resulting in greater guest access and positive feedback.
  • Hired and trained [Number] employees and introduced streamlined training program.
  • Developed and implemented training plans for new and experienced employees.
  • Reversed underperforming trends and earned [Number]% customer service score for [Timeframe].
  • Revamped hiring and training practices, resulting in staff retention rate of only [Number]%.
  • Set and analyzed room rates based on traffic, season and demand.
Education and Training
Associate of Arts: Hospitality Administration And Management, Expected in 05/2016 to Columbus State Community College - Columbus, OH
GPA:


  • Hospitality Management
  • Human Resource management/ supervision certification
  • Meeting and event planing

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Resume Overview

School Attended

  • Columbus State Community College

Job Titles Held:

  • Maintenance Coordinator
  • Assistant Property Manager
  • Assistant Property Manager
  • Guest Service Manager

Degrees

  • Associate of Arts

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