maintenance coordinator resume example with 14+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Multitalented Executive Assistant with over 15 years in top-tier organizational support. Skilled at close work with senior executive team. Robust history offering office management, support staff management, training, supervision and event planning. Excellent research, project support and organizational abilities.
Skills
Schedule Preparation
Personnel Management
Job Prioritizing
Dependable and Consistent
Multitasking and Prioritization
Decision Making
Performance Evaluations
Employee Motivation
Spreadsheet Tracking
Professional Communication
Mail Management
Proper Phone Etiquette
Administrative Support Specialist
Visitor Greeting
Customer Service
Critical Thinking
Catering Coordination
Meeting Agenda Preparation
Video Conferencing Software
Travel Arrangement Coordination
Mail Sorting and Distribution
Administrative Leadership
Skilled Multi-Tasker
Multi-Family Property Management
Microsoft Office
Property Showing
Work Planning
Staff Orientation and Training
Calendar Management
Writing and Editing
Order Placement
Highly Efficient and Productive
Document Sorting
Event Planning
Experience
08/2006 to 12/2015Maintenance CoordinatorBrink's Incorporated | Toledo, OH,
Managed schedule of repairs to guarantee arrival of parts, equipment and resources needed to satisfy job requirements.
Performed preventive maintenance tasks and checked facilities and grounds for issues needing attention.
Developed healthy, productive relationships with team members to create constructive working environment.
Prioritized safety at work by following rules and procedures.
Determined strengths and weaknesses of team members and assigned tasks according to skill level.
Researched and hired highly trusted contractors to assist with full-scale maintenance or construction projects.
Created library of bills, invoices and project outlines to track ongoing maintenance progress.
Reconciled checkbook after completion of projects to assure proper processing of service invoices.
Delegated daily tasks to employees to manage resources and meet deadlines.
Managed team of employees, daily progress reports and overall project planning.
Directed bidding and selection processes to find external contractors for specialized projects.
Monitored maintenance scheduling and reported maintenance team information to management.
Contacted vendors to procure equipment and tools to meet organizational demands.
Minimized costs by working and negotiating with multiple suppliers.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Delegated work to staff, setting priorities and goals.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Identified business issues, creating customized solutions for individual problems.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
Troubleshot and performed testing to keep telephone and data lines functioning properly.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Troubleshot and performed testing to keep telephone and data lines functioning properly.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Updated customer accounts, addresses and contact information within call management databases.
Met and communicated with vendors to monitor product shipments, prices and backorders.
Managed high-volume of inbound and outbound customer calls.
Reviewed files, records and other obtained documents to respond to customer requests.
Accurately documented calls and caller information and made updates to data.
Taught agents successful strategies for positively influencing customer experiences, maintaining control of call flow and de-escalating conflicts.
Consulted with customers regarding needs and addressed concerns.
08/2006 to 12/2015Executive AssistantCbiz, Inc. | Atlanta, GA,
Tackled and addressed top-level, high-priority issues with professional administrative discretion.
Revised and maintained master calendar to coordinate meetings across multiple time zones.
Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
Set up meeting and event logistics for senior management and updated calendars.
Leveraged word processing software to create proposals, letters and memos.
Restocked office and break room supplies and made appropriate equipment orders.
Managed daily invoices, reports and proposals.
Followed proper accounting and bookkeeping procedures to support audits.
Monitored office equipment and scheduled repairs.
Coordinated meeting and work schedules for staff teams and executives.
Maintained company confidence and protected business operations by keeping sensitive information confidential.
Collaborated with internal teams to support long-term research, marketing and ad hoc projects.
Made travel arrangements and reservations.
Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
Maintained office supplies inventory by checking stock and ordering new supplies.
Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Directed customer communication to appropriate department personnel.
Tracked and submitted employee timesheets to prepare for payroll processing.
Managed inventory to ensure all supplies were in stock and within budget.
Coordinated appointments, meetings and conferences.
Inventoried and ordered supplies for office.
Responded effectively to sensitive inquiries or complaints.
Composed correspondence, reports and meeting notes.
Prepared and prioritized calendars and correspondence.
Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
Answered phones to direct callers, schedule appointments and provide general office information.
Greeted visitors or callers daily to handle questions or direct to appropriate staff.
Received and routed incoming calls and correspondence to promote timely communication.
Answered and routed telephone calls and took messages.
Obtained scanned records and uploaded to database.
Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
Oversaw office inventory and timely reordering of supplies.
Managed incoming and outgoing mail, filing and meeting coordination.
Automated office operations by managing internal and external customer correspondence, record tracking and data communications.
Organized training, client meetings, team meetings and events.
Met incoming guests and clients, offering immediate assistance.
Responded to inquiries via email, telephone and social media platforms.
Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Drafted agendas, meeting notes and other documents to enhance collaborative process.
Monitored office supply inventory and replenishment and liaised with vendors to negotiate optimal pricing.
Monitored scheduling and event coordination for corporate fundraisers and executive meetings.
Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
Oversaw invoicing and billing functions, achieving consistent and accurate payments.
Answered phone calls by 2 ring and asked appropriate questions to determine which department or staff member could be of service.
Maintained appointment and event calendars for executives and department heads.
Checked stock to determine inventory levels and maintain office supply products.
Inventoried and ordered supplies to maintain consistent access to required items.
Screened visitors and directed to specific location for office safety.
Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
Developed and continuously improved digital filing and document management protocols.
Generated office correspondence and reports.
Produced and distributed memos, newsletters and other forms of communication.
Oversaw company database and verified accurate updates and proper file management.
Scheduled appointments and events and coordinated venue space and catering services.
Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
Assisted with basic accounting functions by reconciling company credit card, petty cash and expense reports.
Processed incoming mail and packages and placed envelopes in bins for employees.
Coordinated arrangements for ground transportation, flight reservations and lodging.
Strengthened traceability by developing organization systems for contracts, records, reports and agendas.
Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
Coordinated employee recruitment, performance evaluation and termination activities.
Booked flights and reserved hotel rooms to plan and coordinate staff travel.
Liaised with team members to assist in employee conflict resolution.
Arranged domestic and international travel, hotel and transportation needs for staff.
08/2001 to 08/2006Property Management AdministratorFm Global | Plymouth, MN,
Handled resident complaints and expedited maintenance requests.
Inspected properties regularly to identify deficiencies and schedule repairs.
Collected monthly assessments, rental fees, deposits and payments.
Updated tenant and unit information to keep current in housing database.
Coordinated general maintenance and repairs to keep facilities operational and attractive.
Conducted apartment tours for potential tenants and answered questions about property.
Reviewed completed applications and assessed household information against file history and program regulations.
Handled resident complaints and expedited maintenance requests.
Solicited and analyzed bids for repairs, renovation and general maintenance.
Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
Educated clients on lease and rental agreements.
Updated and maintained rental agreement files and documents.
Answered telephones to assist customers and resolve issues.
Monitored and documented delinquencies and other forms of income.
Collected payment by processing credit card transactions.
Explained policies and reviewed documentation to obtain signatures.
Contacted customers and billing parties about overdue rentals and requested expected date of return.
Assisted property owners in locating tenants to lease or rent available space.
Oversaw maintenance, appearance and performance of company vehicles.
Prepared and submitted reports to supervisor.
Processed exchange requests in computer system.
Kept relationships with tenants positive through open communication and proper handling of concerns.
Maintained buildings in safe condition and good working order for tenants.
Collected rent and utilities payments using fair accounting and management practices.
Coordinated swift repairs for building structures and systems damaged through use, accidents or natural causes.
Remediated major safety issues such as lead paint and mold in older properties.
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Managed day-to-day activities involving tenants, and subcontractors
Inspected grounds, facilities and equipment to determine repair and maintenance needs.
Oversaw daily operations, maintenance and administration of various properties.
Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
Managed routine maintenance and emergency response services provided by contractors and vendors.
Fostered good working relationships with owners, residents and board members.
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