Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Detail-oriented Office Admin with demonstrated excellence in reception and administration. Excel at providing proactive customer service in hospitality establishments. Well versed in Microsoft Programs with accuracy in data entry and reservation management. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Excellent Customer service.

Golf Course Assistant skilled at keeping courses appealing, maintaining equipment and caring for clubs. Attentive to all individual and group play. Reliable and punctual. Highly energetic, Highly efficient, hardworking and resourceful. Exceptional social skills, memorization ability and balance. Seek to pursue new position with room for advancement alongside growing team.

Skills
  • Grounds maintenance
  • Spreadsheet management
  • Mail handling
  • Project planning
  • Office administration
  • Office management
  • Employee training and development
  • Sorting and labeling
  • Microsoft Office
  • Organizational skills
  • Project organization
  • Cleaning
  • Lawn mowing
  • Microsoft applications proficiency
  • MS Office
  • Communication skills
  • Parks and Recreation Policies
  • Needs assessment
  • Public safety
  • Group and individual instruction
  • Training and mentoring
  • First Aid and CPR
  • Effective problem-solver
  • High-volume dining
  • Kitchen staff coordination
  • Cash Handling
  • Point of Sale Systems
  • Menu presentation
  • Group reservations management
  • Telephone etiquette
  • Sensitive Information Handling
  • Problem-solving skills
  • File management
  • Meeting scheduling
  • Technical Support
  • Mail sorting
  • Verbal and written communication
  • Filing
  • Word processing
  • Office supplies inventory management
  • Bilingual in Spanish (FLUENT)
  • Filing and data archiving
  • Multi-Line Phone Proficiency
  • Bookkeeping
  • Business administration
  • Scheduling
  • Social media knowledge
  • Team building
  • Document scanning
  • Microsoft Excel expertise
  • File/records maintenance
  • First Aid/CPR
  • Chemical handling
  • Customer assistance
  • Organization
  • Dining area cleanliness
  • Menu Memorization
  • Lifeguard Operations
  • Pool operations
  • Training and development
  • General maintenance
  • Safety training
  • Strong communicator
  • Dining room management
  • To-go order preparation
  • Teamwork
  • Guest Services
  • Guest seating arrangements
  • Front-of-house display creation
  • Hospitality service expertise
  • Decision-Making Abilities
  • Call Forwarding
  • Project Management
  • Researching skills
  • Travel coordination
  • Problem-solving
  • Time management
  • Social perceptiveness
  • Administrative support
  • Strategic Planning
  • Office organization
Work History
07/2019 to Current Maintenance Elsupermarkets | South Tucson, AZ,
  • Cleaned and maintained golf carts to provide top-quality service and cart availability.
  • Monitored all play on golf course, including pace of play, repairing ball marks, fixing divots and verifying players tee off at scheduled times.
  • Worked in pro shop sales counter to sell merchandise, answer questions and distribute golf cart keys to members.
  • Organized store merchandise racks by color, size and style to promote visually appealing environment.
  • Assisted golf club members by carrying clubs from range to cart and setting stations with required balls.
  • Shut down facility 3 to 4 times per week by turning off all lights, storing equipment and locking doors, cleaning carts and refilling sand.
  • Collected balls
  • Prepared 60+ golf carts per day by stocking pencils, tees, scorecards and towels- while simultaneously checking guests in and rotating and sanitizing carts.
  • Increased customer satisfaction by serving food, water, providing coolers of drinks and towels to golfers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Maintained grounds including trimming, weeding and general clean-up.
  • Answered questions and addressed concerns from customers, typically returning voice mail messages in less than 2 hours.
  • Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass to maintain soil fertility and defend against weeds and insects.
  • Followed planned landscaping designs to determine locations for sod, sown grass, flowers and foliage.
06/2019 to Current Office Administration Anheuser-Busch Inbev | Portsmouth, NH,
  • Entered important data using excel, following procedures to keep information private.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Provided clerical support to 3 other locations with company employees by copying, faxing and filing documents.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Microsoft Office and Excel.
  • Edited Owner and Exchange documents to keep all company materials free of grammar errors.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
06/2016 to 01/2019 Project Manager Mastec Inc. | Tampa, FL,

Managed employees throughout different projects and completed all assigned tasks and responsibilities from supervisor. Along with participating in jobs- cleaning. As well as attending estimate meetings.

  • Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Operated and maintained large cleaning equipment including carpet shampoo machines, industrial washing machines and dishwashers.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
  • Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
  • Emptied trashcans and transported waste to collection areas.
08/2014 to 09/2015 Lifeguard Ymca Of Greater Boston Inc | Brighton, MA,
  • Met regulatory compliance for staff members and led safety training to enhance lifesaving skills.
  • Monitored safety of all guests in and around swimming pool.
  • Attentively watch over swimmers being quick to identify those in distress.
  • Garnered valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
  • Share tips with patrons on swimming techniques and strength training.
  • Completed basic maintenance and repairs to keep pools functioning properly.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
  • Maintained rescue equipment in peak condition by conducting inspections and completing basic repairs.
  • Observed recreational users to detect safety concerns and prevent ongoing violations.
  • Brought in emergency personnel and offered continuous care until arrival of authorities.
  • Detailed factors such as weather, incidents and aid rendered in daily reports to management.
  • Demonstrated water safety and swimming techniques to students of varying skill levels.
  • Cultivated pleasant atmosphere using motivational tactics and enthusiasm embraced by swimmers, families and pool personnel.
Education
Expected in 06/2016 High School Diploma | Dominion High School, Sterling, VA, GPA:
  • Member of National Honors Society, National Hispanic Scholars
  • Received Advanced Studies Diploma
  • Member of Student Leadership Council,
  • Graduated with 3.8 GPA
  • Athletics Include- Cheerleading, Basketball, Lacrosse, Cross Country

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Resume Overview

School Attended

  • Dominion High School

Job Titles Held:

  • Maintenance
  • Office Administration
  • Project Manager
  • Lifeguard

Degrees

  • High School Diploma

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