main control sergeant resume example with 3+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Experienced Correctional Officer II eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Supervision, daily assigned tasks and problem solving. Motivated to learn, grow and excel in a management level promotion.

  • Hairstyles knowledge
  • Strong leader
  • Clippers usage
  • Customer safety
  • Outstanding client retention
  • Equipment Maintenance
  • Advanced communication skills
  • Professional manner
  • Cleaning and sanitation
  • Verbal communication strength
Work History
10/2020 to Current Main Control Sergeant City Of Augusta Ga | Augusta, GA,
  • Oversaw proper implementation of best practices, policies, and procedures in alignment with regulations and operational needs.
  • Coordinated, scheduled, and maintained team resources to achieve top levels of operational readiness.
  • Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
  • Boosted team productivity and efficiency by leveraging top-notch leadership and abilities.
  • Organized and optimized daily operations of the facility and crew with consistent and on-time delivery.
  • Supported officers to maximize quality and work efficiency.
  • Directed team of officers in operational development and service, including implementation of quality requirements and operating standards.
  • Boosted team productivity through enhanced professionalism and streamlining of control tasks.
  • Delegate assignments based on operational plans, project needs and knowledge of individual team members.
  • Managed team of officers and discussed issues to provide resolution and apply best practices.
  • Developed and maintained positive relationships with employees.
  • Worked with Captains and lieutenants to arrange schedules based on production requirements and available resources.
  • Managed daily operations while overseeing officers and locations to foster increased productivity.
  • Oversaw control center, monitoring inmates, visitors and employees for signs of suspicious behavior.
  • Completed daily work report sheets and delegated tasks to employees.
  • Handled inmate counts and searches for missing inmates.
  • Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
  • Coordinated responses to emergency situations arising in different prison locations.
  • Handled institutional calls to address customer inquiries and concerns.
01/2018 to 10/2020 Corrections Officer Training Sergeant SCI Coal Township | City, STATE,
  • Updated employees with latest policies, procedures and compliance standards.
  • Assessed skill gaps for employees in Corrections department and developed training courses to meet identified needs.
  • Integrated technology resources into courses to diversify instruction.
  • Assessed new employee skills and strengths to provide customized training.
  • Collaborated with company leaders and department managers to determine training needs.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Compiled training handbook and related course materials.
  • Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
  • Communicated all learning and performance objectives, schedules and training assessments to upper management.
  • Implemented new learning strategies depending upon employees' skill levels.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Created curricula, instructions, documents and written tests for various types of training courses.
  • Developed curricula, instructions, documentation and written tests for correctional officer trainees.
  • Trained and mentored new personnel hires to fulfill various roles.
  • Devised comprehensive training courses and guided staff training by employing proven teaching methods.
  • Demonstrated proper operation and servicing of corectional equipment.
  • Coordinated responses to emergency situations arising in different prison locations.
  • Supervised numerous employees and performance of tasks and managed hundreds of offenders.
  • Supervised dining hall, outdoor recreation area, vocational shop and inmate housing unit.
  • Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
12/2017 to 01/2019 Corrections Officer II SCI Coal Township | City, STATE,
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
  • Routinely counted inmates and in response to potential security breaches.
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
  • Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
  • Used software to document facility and prisoner information, including prisoner identification, charges and inmate disturbance incidents.
  • Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies.
  • Authored incident reports for management on violations and discrepancies.
  • Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
  • Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
Expected in 05/1993 High School Diploma | Maranatha Christian School, Watsontown, PA, GPA:

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Resume Overview

School Attended

  • Maranatha Christian School

Job Titles Held:

  • Main Control Sergeant
  • Corrections Officer Training Sergeant
  • Corrections Officer II


  • High School Diploma

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