Mail Processing Clerk resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Attentive Mail Clerk with over 2 years of experience facilitating shipment of letters and packages to domestic and international recipients. Highly proficient in mail regulations and postage limitations. Successful in recommending strategies to improve customer service and sales desk operations.
Skills
Mail handling
Recordkeeping
File and records management
Multitasking abilities
Microsoft Office proficiency
Mail Delivery
Mailing Restriction Expertise
Post Office Operations
Postal Law Proficiency
Handling and Sorting Mail
Mail Sorting
Sorting and Labeling
Shipping and Receiving
Mail Distribution
Packaging
Office Supply Ordering
Clerical
Work History
11/2019 to Current
Mail Processing ClerkBroadridge – Colorado, TX,
Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted
Operated mail processing equipment and manually sorted mail
Delivered mail to residents and business within assigned area
Processed outgoing shipments to meet requirements of delivery providers such as USPS, UPS and FedEx
Applied appropriate postage to outgoing mail using postage machine or mailing labels
Received, sorted and organized incoming mail, including letters and packages
Packaged items in boxes or envelopes and sealed
Organized and monitored mail supplies and general office supplies for mail room
Placed letters in individual mail slots for internal staff pickup
Processes incoming materials, including mail, publications, and directives. Determines full routing, number of copies required, and assigns due date for replies and follows up on over-due correspondence
Kept storage areas organized, clean and secure to fully protect company assets
Emptied aisles of debris, cleaned floors and rearranged inventory to provide tidy and obstacle-free warehouse floor
Coordinated daily work strategies, following oral and written instructions to properly move and ship products
Reviewed inventory reports and activity to ensure correct documentation
Transported inventory items to appropriate locations
Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility
Received and unpacked shipments and new equipment as directed
Removed jams and unblocked conveyor system to maintain flow of goods
Fastened documentation, including receipts, packing slips and bill of lading, to shipments leaving facility
Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Upsold postal services like insurance and tracking.
Sold stamps to customers along route and counted back bills and change to avoid errors.
Helped customers by carrying oversized parcels inside residences.
Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
Weighed letters and packages and calculated costs based on classification, weight and destination.
Sorts all incoming and outgoing mail, routing incoming mail by general subject matter to approximately 450 delivery routes within the city.
Processes incoming materials, including mail, publications, and directives. Determines full routing, number of copies required, and assigns due date for replies and follows up on over-due correspondence.
Routes non-controlled materials to unit or units by addresses, office symbol, organization numeric code, or by subject-matter content.
Operates postal equipment, and office copiers.
Stock selection, stow, location survey, physical inventory, material handling, material examining and identifying, packing, and operating Material Handling Equipment (MHE).
Receives, unloads and processes incoming shipments. Checks accompanying documentation against container or packing labels. Follows established procedures in reporting over, short, misdirected, or damaged materials.
Packs and/or repacks a variety of items utilizing a wide variety of standard packing materials, methods and techniques. Determines appropriate method of packing based on the type of commodity/item to be packed.
Performs material receipt, storage, and issue operations in all warehouse locations.
Works independently to store and stage material properly; places material in appropriate designated areas for new receipts; items awaiting inspection; rejected items; and items pending transfer. issue, or disposal.
Uses computer and barcode equipment to process transactions for appropriate material data systems.
Loads and unloads material from trucks and other conveyances and moves material throughout warehouse areas. The incumbent independently operates Material Handling Equipment (MHE) in performance of this work.
Uses appropriate MHE for handling of material and takes action to ensure that material is properly secured pallets and protected from exposure to the elements.
Assembles items for shipment in the loading area according to information provided on the shipping requests and checks the condition of shipping containers prior to loading. Ensures shipments are properly loaded onto the right conveyances.
Counts types and quantities of items during inventories, and maintains tally listings during the count. Recounts or searches other storage locations to assist in determining the basis for over, short, or misplaced items.
Operates one or more types of material handling equipment such as standard type forklift with a lifting capacity of up to 15,000 pounds, warehouse tractor, or general-purpose vehicle
Stocked shelves, racks, and cases with new or transferred merchandise.
Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
Conducted, maintained, tested and repaired mail sorter and [scanner] electronic components, parts, equipment, and systems.
Inspected and tested equipment to locate damage or worn parts.
Distributed ordered components to appropriate technicians to complete repairs.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Duties include stock selection, stow, location survey, physical inventory, material handling, material examining and identifying, packing, and operating Material Handling Equipment (MHE).
Receives, unloads and processes incoming shipments. Checks accompanying documentation against container or packing labels. Follows established procedures in reporting over, short, misdirected, or damaged materials.
Packs and/or repacks a variety of items utilizing a wide variety of standard packing materials, methods and techniques. Determines appropriate method of packing based on the type of commodity/item to be packed.
Receives and processes unclassified official mail consisting of parcels, flats, pouches, and letter mail.
Receives, processes, and dispatches by the most economical mode meeting customer requirements outgoing mail through USPS and private carriers in accordance with categories and types of consolidated pouch system.
Performs a variety of mail duties associated with document security and accountable mail.
Uses USPS identification criteria for suspect packages to identify those that may contain explosive devices that could cause damage to AF resources or injury/death to assigned personnel.
Demonstrates positive support and works with employees, superiors, and peers to establish and maintain our reputation as a quality organization
Assembles items for shipment in the loading area according to information provided on the shipping requests and checks the condition of shipping containers prior to loading. Ensures shipments are properly loaded onto the right conveyances.
Counts types and quantities of items during inventories, and maintains tally listings during the count. Recounts or searches other storage locations to assist in determining the basis for over, short, or misplaced items.
Operates one or more types of material handling equipment such as standard type forklift with a lifting capacity of up to 15,000 pounds, warehouse tractor, or general-purpose vehicle.
09/2020 to 02/2021
Food Service WorkerElior – Carlisle, OH,
Prepared recipe ingredients by washing, peeling, cutting and measuring.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Cooked batches of food according to standard recipes.
Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
Created appealing food arrangements for party trays and specialized orders.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Observed customer purchases in line and differentiated between standard portions.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Reviewed and resolved differences between accounting information and cash drawer.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Maintained instruments and tools to help team complete maintenance tasks quickly and with accurate outcomes.
Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand, and current pricing.
Reviewed order slips, picked products and staged merchandize to be shipped.
Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
06/2016 to 02/2020
Customer Service Rep/Driver Examiner II/Team LeadNational Beverage – Columbus, OH,
Addressed customer service inquiries quickly and accurately
Verifies applicants' eligibility for driver’s licenses; administers and grades written examinations on traffic laws; and, administers road tests to rate applicants' driving ability
Processes reinstatement transactions according to prescribed guidelines and prepares reports to document workload activities and account for licenses issued and fees collected
Assign tasks to team members including those that he/she will manage
Checks outgoing mail for proper address for licenses and sorts by destination and dispatches mail
Sorts and arranges materials (correspondence, reports, forms, license, etc.) for filing and files those materials that can be readily filed in alphabetical, numerical, or chronological order
Checks and verifies directory listings by comparison with original source, and annotates
differences
Performs other clerical and manual duties related to receipt and delivery of mail
Offered advice and assistance to customers, paying attention to special needs or wants.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Answered customer telephone calls promptly to avoid on-hold wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers in fast-paced environment.
Responded to customer requests for products, services and company information.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Greeted customers and listened closely to problems described to determine solutions.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Executed record filing system to improve document organization and management.
Organized weekly staff meetings and logged minutes for corporate records.
Provided clerical support by copying, faxing and filing documents.
Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
10/2014 to 06/2016
Administrative AssistantSpectrum Health Systems – City, STATE,
Created and maintained spreadsheets and developed administrative and logistical reports.
Work to achieve and support quality improvement in all products and services
Sorts incoming mail into that which is to be opened and that which is to he delivered unopened.
Scheduled and coordinated meetings and calendars of high-level decision-makers.
Maintains catalogs and initiates supply actions
Sorts mail to be delivered according to designated stops on a predetermined route.
Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
Picks up material at mail point stops and sorts it for route delivery.
Processes outgoing mail by stuffing and sealing envelopes. Sorts mail by well-defined
categories such as air mail, stop mail, special delivery, etc.
Logs data regarding outgoing mail for work count data and work measurement data.
Assists supervisor in maintaining special mail counts, cost, and other data required for special reports.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Organized weekly staff meetings and logged minutes for corporate records.
Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Handled client correspondence and tracked records to foster office efficiency.
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
Prepares a wide variety of recurring and nonrecurring correspondence, reports, and other documents from files, and other sources. various recurring reports, determining and modifying format, content, and frequency requirements.
Prepares and finalizes various recurring reports, determining and modifying format, content, and frequency requirements.
Reviews and processes incoming and outgoing correspondence, materials, publications, regulations, and directives
Screens incoming mail to identify what needs to be brought to the attention of the supervisor, referred to appropriate staff, rerouted to other organizations/offices, or handled personally.
Receives telephone calls, greets visitors, and ascertains the nature of the calls or visits
Independently notes and follows-up on commitments made at meetings and conferences by staff members, and maintains supervisors calendar, coordinates meeting arrangements, and/or schedules meetings and/or conferences.
Schedules appointments and meetings, without prior approval, based on personal knowledge of workload and current issues, and coordinates with the supervisor as necessary.
Performs other clerical and administrative work in support of the office/organization.
Develops, establishes, updates, and maintains office procedures and records/files of various types to ensure effective and efficient operation of the office.
Uses varied and advanced functions of word processing software to create, format, modify, edit, and print a variety of letters, reports, memos, and other textual documents
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
Education
Expected in 06/2022
Associate of Arts: Business Administration University of Phoenix - Tempe, AZ GPA:
Expected in 05/2005
High School Diploma: Dublin High School - Dublin, GA GPA:
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