Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Experienced in all logistical functions of General services including Retail, Customer Service, Production Planning, Inventory Management, Forecasting, Procurement, Knowledge of Microsoft Word, Excel, Outlook. Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.

  • Inventory control
  • Retail sales customer service
  • Adaptive team player
  • Shipping and packaging
  • Team oversight
  • Inventory management
  • Team collaboration
  • Process improvement
  • Detail-oriented
  • Sensitive material handling
  • Dedicated team player
  • Time management
  • Shipping and receiving proficiency
  • Regulatory compliance
  • Strong organization skills
  • Service-oriented
  • Motivated self-starter
  • Fluent in English and Spanish
  • Customer service-oriented
  • Inventory control procedures
  • Shipping and receiving
  • Customer buying habits
  • Audit counts
  • Inventory tracking
  • Market understanding
  • Data gathering and documentation
  • Implementation support
  • Cash handling accuracy
  • Personnel training and development
09/2012 to Current Mail Clerk Aldi | Concord, NC,
  • Assisted with copying, sorting, receiving, bundling, and record-keeper; other duties include delivering incoming/outgoing U.S., mail outside delivery service, and inter-office mail to include books, films, records, certified, registered, and insured mail
  • Maintain a good relationship with customers
  • Help trained colleagues on how to use the equipment and delivery routes
  • Observed machine operation and performing minor adjustments on automated mail processing equipment, including but not limited to a six-station inserting and mailing machine, computerized direct addressing and labeling equipment, scales, high-speed tabber, folder/pressure/sealer with inserter capability and x-ray machine
  • Set postage meters, and calibrate them to ensure correct operation
  • Consult with post office employees concerning mail rates, preparation of mailing
  • Determining postal costs for domestic and international mail
  • Assisted in running index cards, postcards and envelopes through equipment
  • Weigh letters and parcels; compute mailing costs based on type, weight, and destination; and affix correct postage
  • Assist in sort incoming and outgoing mail, according to type and destination, by hand
  • Helping prepare and check pre-sorted mail
  • Obtained signatures from recipients of registered or special delivery mail
  • I am entrusted with the County van to pick up and deliver mail to various and multiple County offices and other destinations
  • Able to independently lift, push and pull 50 pounds or more
  • Coordinating for pick-up and delivery of completed print shop jobs
  • Register, certify, and insure letters and parcels
  • Using a computer and various other applications to automate processes, i.e. mailing/envelope labeling, postage changes, and email
  • Advising employees from all county departments and agencies about alternative mailing options and related costs
  • Charging postage due to mailing and business reply mail to the appropriate office
  • Other related duties as assigned
07/2012 to 08/2012 Badging Clerk 1st Choice Agency | City, STATE,
  • Perform all identification card and access card issuance related tasks to include researching and reviewing source documents, verifying eligibility and discussing entitlements.
  • Be accountable for all Access Card related stock items.
  • Routinely update the database for ID card issuance and track badges and access keys and produce finished badges.
  • Deactivate and report security violations
  • Maintain the Site Information (i.e. site name, site location address, site phone numbers, and site mailing address
09/2008 to 12/2011 Bulk Customer Representative and Merchandiser Pepsi Bottling Group | City, STATE,
  • Established positive working relationships with primary contact at each account
  • Generated selling opportunities by maintaining and increasing shelf facings, cleaning shelving and rotating product
  • Merchandised product sections, build display and utilize point-of-purchase materials to stimulate sales
  • Interacted with store receiving personnel for acceptance load
  • Unloaded pallets of product from the trailer with an electronic pallet jack, and put the product in a designated area in the stores backroom
  • Knowledge of receiving and stocking goods
  • Suggest specific product purchases to meet customers' needs
  • Set up and arrange displays or demonstration areas to attract the attention of prospective customers
  • Stock shelves with products
  • Plan commercial displays to entice and appeal to customers
  • Obtain plans from display designers or display managers and discuss their implementation with clients or supervisors
  • Track and trace goods while they are en route to their destinations, expediting orders when necessary
  • Examine products or materials to estimate quantities or weight and type of container required for storage or transport
  • Met store customers on the floor and discussed needs
  • Streamlined operational efficiencies by supervising inventory cycle counting processes, including accounting and reporting of surplus, product returns and damages
01/2005 to 05/2008 Pet Care And Support Manager Petsmart | City, STATE,
  • Managed all daily activities within the Pet Care Department
  • Supervised all daily functions of store activity to ensure customer satisfaction.
  • Managed full and part-time shift schedules of employees and other personnel issues.
  • Delegated, assigned, and directed work tasks to associates
  • Accountable for entire store operations as assigned in the absence of store management
  • Ensured all policies and procedures are being administered and followed in the front end operations (i.e. cash control, checks authorization, processing purchases and returns, assisting customers with the merchandise)
  • Provided assistance to Banfield Animal Hospital
  • Supervise the activities of workers engaged in receiving, storing, testing, and shipping products or materials.
  • Interview, select, and train warehouse and supervisory personnel.
  • Prepare or direct preparation of correspondence, reports, and operations, maintenance, and safety manuals.
  • Review invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments.
  • Develop and document standard and emergency operating procedures for receiving, handling, storing, shipping, or salvaging products or materials.
  • Inspect product load for accuracy and safely move it around the warehouse or facility to ensure timely and complete delivery
Education and Training
Expected in 1998 High School Diploma | Theodore Roosevelt Senior High School, Washington, DC, GPA:

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School Attended

  • Theodore Roosevelt Senior High School

Job Titles Held:

  • Mail Clerk
  • Badging Clerk
  • Bulk Customer Representative and Merchandiser
  • Pet Care And Support Manager


  • High School Diploma

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