LiveCareer-Resume

machine operator supervisor resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
  • Motivated Customer Service Representative with about 4+ years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English and French.
  • Diplomatic and versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.
  • Hardworking and knowledgeable, well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.
Skills

• Software: Microsoft Suite (Word, Excel, Power Point, One Note, Outlook), Windows Operating System, Genesys Workspace, Citrix, Multifactor Authentication (MFA), NASCO Mainframe, Facets (claim system app), LuminX, Service Now (ticketing system).

• Safety and Compliance

• Time Management

• Active listener

• Multitasking

• Product knowledge

• Organizational skills

• Outgoing personality

• Problem-solving

• Adaptability

• Languages: Bilingual, fluent in oral and written French

Experience
Machine Operator Supervisor, 10/2020 - Current
Onetouch Direct New Port Richey, FL, LuminXi>
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Enhanced efficiency 16.86% by coaching staff.
  • Call Center Customer Service Representative, 02/2019 - 08/2020
    Onetouch Direct Tampa, FL,

    • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.

    • Engaged in continuous learning and development opportunities to promote continued performance improvement.

    • Used consultative sales approach to understand customer needs and recommend relevant offerings.

    • Adhere to company policies and scripts to consistently achieve call-time and quality standards.

    • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

    • Evaluate customer information to explore issues, develop potential solutions and maintain a high-quality service.

    • Researched issues through identification of similar past problems and recommended most appropriate solutions

    • Maintained accurate and current customer account data with manual forms processing and digital information updates.

    • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

    • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

    • Contributed to company achieving and holding industry-leading customer service ratings.

    • Educated customers on current promotions, upgrades or new offerings available under current plan.

    • Assisted 60 customers in average 8 hours by answering questions, responding to inquiries and handling telephone requests.

    • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.

    Call Center Customer Service Representative, 03/2017 - 01/2019
    Onetouch Direct San Antonio, TX,
    • Maintained accurate and current customer account data with manual forms processing and digital information updates.
    • Evaluated customer information to explore issues, develop potential solutions and maintained high quality service.
    • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
    • Contributed to company achieving and holding industry-leading customer service ratings.
    • Researched issues through identification of similar past prob;ems and recommended most appropriate solution.
    • Educated customers on current promotions, upgrades or new offerings available under current plan.
    • Assisted 60 customers on average 8 hours by answering questions, responding to inquiries and handling telephone requests.

    Call Center Customer Service Representative, 05/2013 - 11/2016
    MTN Cameroon City, STATE,
    • Resolved average of 400 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
    • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
    • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
    • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
    • Implemented services to assist company in maintaining exceptional client service ratings on external audits.
    • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
    • Asked probing questions to determine service needs and accurately input information into electronic systems.
    • Processed customer account changes using CRMP software.
    • Documented conversations with customers to track requests, problems and solutions.
    • Strengthened team performance and productivity by training and inspiring new team members.
    • Shared detailed information regarding new products and services options to help customers make decisions.
    • Assisted 200+ callers per week in fast-paced environment.
    • Evaluated customer account information to assess current issues and determine potential solutions.
    • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
    • Documented customer inquiries and feedback, including service delivery suggestions in company database.
    • Ranked as most effective in conveying vital information to vexed customers and customers who lack enough patience out of 155 representatives.
    • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
    • Maintained 95% satisfaction rating with customers by providing exceptional service and support.
    • Answered, screened and processed over 40 calls daily by using call management system and web-based communications.
    • Explained key information regarding products and services to customers to encourage informed decision-making.
    Education and Training
    Bachelor of Science: Applied Mathematics And Computer Science, Expected in 12/2012
    -
    UNIVERSITY OF BUEA - BUEA, CAMEROON,
    GPA:
    Status -
    Certifications
    • Splunk fundamental 1
    • Splunk Core User

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    Resume Overview

    School Attended

    • UNIVERSITY OF BUEA

    Job Titles Held:

    • Machine Operator Supervisor
    • Call Center Customer Service Representative
    • Call Center Customer Service Representative
    • Call Center Customer Service Representative

    Degrees

    • Bachelor of Science

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