(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Positive, upbeat, and hardworking employee. I have two and a half years experience in Customer Service, and Managing positions. I am a valuable team player and am very teachable. I am friendly, efficient, and am a good problem solver!

  • Credit card payment processing
  • Report creation
  • Schedule mastery
  • Inventory control
  • Business development understanding
  • Stockroom procedures
  • Project management abilities
  • High-energy attitude
  • Inbound and outbound calling
  • System implementation
  • Quality control
  • Problem-solving abilities
  • Shipping and receiving understanding
  • Quality assurance controls
  • Courteous demeanor
  • Adaptive team player
  • Organizational strengths
  • Conflict resolution
  • In-store support
  • Active listening
  • Customer relations
Education and Training
University of Central Florida Orlando, FL Expected in : Health Sciences - GPA :
University of Central Florida Orlando, FL Expected in 05/2022 Attending College : Health Sciences - GPA :
Angelica - Machine Operator Packer
Holly Hill, FL, 10/2017 - 02/2020
  • Maintained optimal production schedules by safely and quickly operating packaging machinery of various types and at various stages of production lines.
  • Applied labels and transferred products to final shipping area with smooth and consistent flow focused on synchronizing operations and meeting timetables.
  • Adjusted machine components, machine tensions, and machine pressure according to size and processing angle of product.
  • Completed paperwork and minor administrative tasks, to keep operations compliant and efficient.
  • Cleaned and removed damaged or otherwise inferior materials from supplies to prepare raw products for processing.
  • Removed finished products from machines and separated rejected items based on standard grading qualifications.
  • Completed paperwork and minor administrative tasks, including [Task] and [Task], to keep operations compliant and efficient.
Greatcall - Shift Manager
San Diego, CA, 10/2017 - 02/2020
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Met with each associate to establish realistic monthly sales goals.
  • Reviewed employee performance every week and delivered constructive feedback to improve weaknesses.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Drove profit increases by leveraging market knowledge and natural leadership talents.
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy.
  • Managed day-to-day operations, including supervision and assignment delegation for over 25 team members.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars and fitness plans.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Documented receipts, employee hours and inventory movements.
  • Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
  • Managed and mentored over 25 staff members.
  • Trained and supervised staff members.
  • Mentored and supported new employees to maximize team performance.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Helped employees operate productively and stay on task to meet business and customer needs.
  • Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
  • Enhanced operations and boosted efficiency through employee training and coaching, as well as creation of day-to-day work schedules and assignments.
  • Oversaw schedules, accepted time off requests and found coverage for shifts.
  • Increased overall team efficiency and productivity.
  • Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
Fit Fuel Foods LLC - Customer Service Representative
City, STATE, 10/2017 - 02/2020
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Assisted approximately one Hundred customers each day with Product and Service questions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Reviewed account and service histories to identify trends and issues.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Answered 30+ inbound calls per day and directed to designated individuals or departments.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Assessed customer needs and upsold products and services to maximize product sales.
  • Worked with managers to develop service improvement initiatives.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.

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School Attended

  • University of Central Florida
  • University of Central Florida

Job Titles Held:

  • Machine Operator Packer
  • Shift Manager
  • Customer Service Representative


  • Some College (No Degree)
  • Attending College

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