Positive, upbeat, and hardworking employee. I have two and a half years experience in Customer Service, and Managing positions. I am a valuable team player and am very teachable. I am friendly, efficient, and am a good problem solver!
Skills
Credit card payment processing
Report creation
Schedule mastery
Inventory control
Business development understanding
Stockroom procedures
Project management abilities
High-energy attitude
Inbound and outbound calling
System implementation
Quality control
Problem-solving abilities
Shipping and receiving understanding
Quality assurance controls
Courteous demeanor
Adaptive team player
Organizational strengths
Conflict resolution
In-store support
Active listening
Customer relations
Education and Training
University of Central FloridaOrlando, FLExpected in – –:Health Sciences - GPA:
University of Central FloridaOrlando, FLExpected in 05/2022 – –Attending College:Health Sciences - GPA:
Maintained optimal production schedules by safely and quickly operating packaging machinery of various types and at various stages of production lines.
Applied labels and transferred products to final shipping area with smooth and consistent flow focused on synchronizing operations and meeting timetables.
Adjusted machine components, machine tensions, and machine pressure according to size and processing angle of product.
Completed paperwork and minor administrative tasks, to keep operations compliant and efficient.
Cleaned and removed damaged or otherwise inferior materials from supplies to prepare raw products for processing.
Removed finished products from machines and separated rejected items based on standard grading qualifications.
Completed paperwork and minor administrative tasks, including [Task] and [Task], to keep operations compliant and efficient.
Greatcall - Shift Manager San Diego, CA, 10/2017 - 02/2020
Improved productivity initiatives, coordinating itinerary and scheduling appointments.
Met with each associate to establish realistic monthly sales goals.
Reviewed employee performance every week and delivered constructive feedback to improve weaknesses.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Communicated store policy violations to upper management to prevent shrinkage and misconduct.
Set and administered annual operating budget, consistently maintaining controls and preventing overages.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Drove profit increases by leveraging market knowledge and natural leadership talents.
Facilitated on-site staff training and developed processes and procedures to increase accuracy.
Managed day-to-day operations, including supervision and assignment delegation for over 25 team members.
Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars and fitness plans.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Established ambitious goals for employees to promote achievement and surpass business targets.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Documented receipts, employee hours and inventory movements.
Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
Managed and mentored over 25 staff members.
Trained and supervised staff members.
Mentored and supported new employees to maximize team performance.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Helped employees operate productively and stay on task to meet business and customer needs.
Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
Enhanced operations and boosted efficiency through employee training and coaching, as well as creation of day-to-day work schedules and assignments.
Oversaw schedules, accepted time off requests and found coverage for shifts.
Increased overall team efficiency and productivity.
Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
Fit Fuel Foods LLC - Customer Service Representative City, STATE, 10/2017 - 02/2020
Evaluated customer account information to assess current issues and determine potential solutions.
Assisted approximately one Hundred customers each day with Product and Service questions.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Reviewed account and service histories to identify trends and issues.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Answered 30+ inbound calls per day and directed to designated individuals or departments.
Documented conversations with customers to track requests, problems and solutions.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Assessed customer needs and upsold products and services to maximize product sales.
Worked with managers to develop service improvement initiatives.
Maintained revenue streams by exhausting every option before offering refunds.
Consulted with customers to determine best methods to resolve service and billing issues.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
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