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Machine Operator Resume Example

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MACHINE OPERATOR
Summary

Hardworking and reliable customer service with strong ability in sales and satisfactory. Offering fast paced, knowledge and eager to please. Highly organized, proactive and punctual with team-oriented mentality.

Positive, upbeat customer Service brings more than 5 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Provenhistory of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills
  • CNC Machines
  • Machining and production standards
  • Modifications and adjustments
  • Scheduling flexibility
  • Performance Management
  • Loading and unloading protocols
  • DOT and safety compliance
  • Machinery operations
  • Training & Development
  • Work ethic
  • Inbound and outbound calling
  • Customer relationship management
  • Customer Service
  • Bilingual [Language] and English
  • Effective communication
  • Project management
  • High-energy attitude
  • Courteous demeanor
  • Clerical support
  • Project management abilities
  • Problem-solving abilities
  • Conflict mediation
  • Adaptive team player
  • Retail sales customer service
  • Stockroom procedures
  • Freight operations
  • Call center experience
Experience
Machine Operator
Bryan , TXAcme Brick Tile & More/Dec 2017 to Dec 2020
  • Transferred materials to and from warehouses, production lines and packaging lines.
  • Consistently met deadlines for loading trailers to meet departure deadlines.
  • Unloaded incoming items from trucks and rail cars and transported materials to staging area.
  • Used equipment such as high reach trucks, pallet jacks and forklifts to safely move merchandise.
  • Pulled and prepared product for shipment to guarantee loads of exact quantity and product type.
  • Filled out inspection logs at beginning of each shift.
  • Divided and sorted product shipments received using account information and shipping labels.
  • Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
  • Documented daily production data and submitted accurate time logs to keep management up-to-date, using [checklist Software].
  • Maintained assigned equipment and performed daily inspections to increase equipment lifetimes and cut costs 50%.
Delivery Driver
Watertown , NYW.B. Mason Company/Nov 2018 to Dec 2018
  • Located and selected merchandise to verify against delivery sheet specifications.
  • Completed daily pre-trip inspection checklist before first delivery.
  • Completed order forms and collected payments to keep customer accounts current.
  • Resolved customer complaints and adjusted orders.
  • Notified customers of delays, decreasing calls to support.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Answered customer questions regarding shipments.
  • Operated delivery vehicles 6 days per week, averaging numerous miles on road and 100 customers served.
  • Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
  • Positioned blocks and ties around items to secure cargo during transit.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Processed payments by accepting cash, checks and credit card payments.
  • Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities.
  • Handled merchandise in accordance with product handling standards.
Pawn Broker
North Haven , CTPackaging Corporation Of America/Jun 2005 to Dec 2006
  • Appraised items, including jewelry, firearms and electronics to determine product value and authenticity.
  • Studied local market to better understand in-demand products to stock in store.
  • Explained store policies and procedures to customers and responded to questions about loan terms.
  • Checked identification for every individual bringing in merchandise and verified against police stolen item database.
  • Delivered immediate, friendly and knowledgeable service to customers seeking to bring in or purchase merchandise.
  • Trained newly hired employees on store procedures, delivering continued coaching to help with task prioritization.
  • Set terms for loans and collateral, including rate, fee and expiration date.
  • Performed daily reviews of aging loans to identify merchandise ready for sale.
  • Evaluated customer merchandise to make purchasing decisions for store.
  • Counted inventory every day and produced reports for management detailing such information.
  • Recommended store merchandise to fit customers' unique shopping needs and budgets.
  • Researched electronics and other items online to identify market value.
  • Valued items according to current market conditions and negotiated with customers regarding prices.
  • Created eye-catching window displays to draw customers into store.
  • Recorded details of each loan or sale transaction, including model number, brand and customer contact information.
  • Handled payments and deposits, including large amounts of cash securely for $1000 annual revenue-producing business.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Handled over $1000 in funds each day in fast-paced 1 environment.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Customer Service Representative
City , STATERoss Dress For Less/Mar 2001 to Dec 2005
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Stayed up to date on current item discounts to support promotions.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Provided gift wrapping and boxes for customers, made special orders and prepared packages for shipments.
  • Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Answered customer questions and addressed concerns, resulting in 85% reduction in complaint calls.
  • Answered numerous+ inbound calls per day and directed to designated individuals or departments.
  • Worked with management to develop customer service improvement initiatives.
Education and Training
High School DiplomaHillcrest HighJul 2000City, State
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71Average
Resume Strength
  • Completeness
  • Formatting
  • Length
  • Measurable results
  • Strong summary

Resume Overview

School Attended

  • Hillcrest High

Job Titles Held:

  • Machine Operator
  • Delivery Driver
  • Pawn Broker
  • Customer Service Representative

Degrees

  • High School Diploma

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