Machine Operator Resume Example

Supervised staff preparing and serving meals.

• Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
• Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
• Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
• Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
• Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
• Scheduled and directed staff in daily work assignments to maximize productivity.
• Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
• Managed a busy and highly-popular restaurant with 20 waitstaff.
• Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
• Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
• Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
• Sought out and implemented methods to improve service and team performance to boost business sustainability.
• Priced and ordered food products, kitchen equipment and food service supplies.
• Enforced staff performance and service standards to deliver consistent and positive customer experiences.
• Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
• Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
• Controlled portion sizes and garnishing for optimal cost controls.
• Established restaurant business plan by conferring with people in community to select food and beverage offerings.
• Emphasized customer-focused approach, delivering local neighborhood restaurant environment that built customer loyalty.
• Encouraged patron loyalty by emphasizing customer-focused approach by staff.
• Maximized food quality by closely monitoring shipments, preparation and food handling by team members.

• Double-checked work orders and customer requests before packing.
• Verified shipping labels as orders came in.
• Entered shipment details into database.
• Assisted in training new warehouse employees.
• Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
• Followed customer instructions about placement of items and special considerations for handling.
• Inspected and reported or repaired damaged cargo.
• Palletized boxes to streamline movement and shipment.
• Organized and positioned product cases in produce warehouse and walk-in cooler.
• Exceeded specific team goal by partnering with staff to share and implement best practices.
• Optimized project completion time by multitasking duties using heavy equipment.
• Recognized defective material and reported issues to management to facilitate prompt resolution.
• Moved inventory items using forklift equipment safely to prevent accidents and mishaps.
• Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
• Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
• Disposed of debris and hazardous materials properly to avoid contamination.
• Unloaded cargo with mechanized equipment to enable receipt of pre-ordered inventory.
• Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded any discrepancies.
• Protected items by wrapping in cling film, padded moving blankets and tape.

• Researched and maintained IT project and service documentation to assist future problem resolution.
• Developed strong knowledge of hardware and software while keeping abreast of new applications, increasing efficiency and productivity for management and clients.
• Lent technical support, consulting and implementation services to maintain system performance thresholds.
• Created and updated training materials and procedures.
• Resolved service requests by individually troubleshooting and addressing user issues.
• Oversaw hardware, software and networking component monitoring, testing and installation to assist maintenance and migration.
• Trained users to operate and manage hardware and software.
• Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
• Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
• Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
• Removed malware and viruses from laptops and desktop systems using specialized software.
• Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and industry best practices.
• Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
• Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
• Installed and configured printers and scanners, resetting default device passwords to prevent cyber attacks.
• Updated and reconfigured existing and new computers with current software and operating systems.
• Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
• Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
• Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
• Reviewed current hardware and software configurations and recommended modifications to increase system speed.
• Updated software versions with patches and new installations to close security loopholes and protect users.
• Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
• Performed daily maintenance of computer systems to keep network processes fluid.
• Assisted in technical support process refinement to improve customer service and support.
• Designed and customized implementations to provide system integrity and security.
• Consistently responded to customer service emails within standard response window.