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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

I have exceptional customer service experience like to stay put and move up in a company im a fast learner will always be on time for work and don't mind overtime hours and I'm flexible


  • Hands-on Machine Operator offering 5 years of experience working in manufacturing settings and operating machinery for production. Demonstrates mastery of complex mathematical concepts and gauging techniques to inspect parts and conduct measurements. Detailed individual proficient in cleaning and disassembling machines.
Skills
  • Customer service experience manager experience
  • Warehouse experience
  • Production experience
  • Pick packing
  • Quality control
  • Machining and production standards
  • Scheduling flexibility
  • Machinery operations
  • Assembly procedures
  • Quality assurance controls
  • QC
  • Customer service
  • Team management
  • Problem resolution
Experience
Machine Operator, 09/2020 - Current
Multiquip Inc Los Angeles, CA,
  • Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
  • Maintained assigned equipment and performed daily inspections to increase equipment lifetimes and cut costs [Number]%.
  • Removed and replaced worn machine accessories to keep products within desired tolerances.
  • Operated various [Type] gauges to inspect pieces after production completion.
  • Documented daily production data and submitted accurate time logs to keep management up-to-date, using [Software].
  • Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
  • Lubricated parts and performed minor maintenance to improve machine function.
  • Used bolts, shackles and clamps to connect pulleys and blocks to fixed overhead structures.
  • Painted and applied protective coatings to various parts to prevent water, oxygen and electrolytes from coming in contact with metal.
Picker Packer, 03/2019 - 09/2020
Grove Collaborative Durham, NC,
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Operated hand trucks, pallet jacks and forklifts to move materials.
  • Assembled cartons, crates and containers.
  • Promoted workplace safety and production efficiency by keeping workspaces clean, organized and free of hazards.
  • Volunteered for additional hours and shifts during peak periods to meet tight shipping deadlines.
  • Inspected outgoing shipments to maintain effective quality assurance standards.
  • Monitored aisles and floor areas for neatness and organization to enable forklifts to effectively operate throughout warehouse.
  • Efficiently packaged [Type] and [Type] items, maintaining consistency to meet fulfillment deadlines.
  • Transported approximately [Number] packages each [Timeframe] to loading docks using conveyors and [Type] equipment.
  • Used [Type], [Type] and [Type] equipment to transport boxes, pallets and crates through warehouse.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Mentored new employees on daily warehouse procedures and answered task-related questions for quick job acclimation.
  • Utilized pallet jacks to move items to and from different warehouse locations.
  • Accurately documented package information by completing associated paperwork, attaching labels and running barcodes using [Type] scanners.
  • Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
  • Weighed and measured products and materials to check compliance with specifications and regulations.
Manager, 10/2015 - 12/2019
Mfa Oil Kahoka, MO,
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Recruited and hired qualified candidates to fill open positions.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Facilitated month-end journal entries, account reconciliation and invoicing using [Software].
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Assisted negotiation with vendors and suppliers to reduce cost by [Number]%.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Generated reports to assess performance and make adjustments.
  • Inputted customer data into [Software] system, safeguarding financial and personal information to avoid breaches.
  • Trained [Job title]s and [Job title]s in customer service initiatives and realized [Number]% client retention rate within [Number] [Timeframe].
  • Created [Timeframe] schedules for [Job title]s to keep every shift well-staffed during holidays and busy periods.
  • Led staff meetings for team of [Number] to communicate [Type] directives.
  • Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Cross-trained in every store role to maximize operational knowledge.
  • Reviewed employee performance every [Timeframe] and delivered constructive feedback to improve weaknesses.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Studied existing procedures and policies to offer optimal leadership to employees and [Type] operations when standing in for absent managers.
  • Strengthened product branding initiatives and coordinated effective marketing campaigns.
  • Led team of [Number] [Type] professionals meeting [Area of expertise] needs.
  • Recruited, hired and trained [Number] employees for marketing and sales department.
Cashier Team Lead, 06/2012 - 08/2015
Cargo Largo Kansas City, MO,
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Resolved issues with cash registers, card scanners and printers.
  • Directed merchandising and signage updates for weekly and seasonal promotional changes.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
  • Built and maintained productive relationships with employees.
  • Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
Education and Training
High School Diploma: , Expected in 06/2009
-
Marlboro County High School - Bennettsville, SC
GPA:

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Resume Overview

School Attended

  • Marlboro County High School

Job Titles Held:

  • Machine Operator
  • Picker Packer
  • Manager
  • Cashier Team Lead

Degrees

  • High School Diploma

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