Customer-oriented Store Manager offering over 10 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and adept at prioritizing daily tasks and following through to achieve performance and productivity goals.
Skills
Employee supervision and motivation
Store opening and closing procedures
Store operations oversight
Staff training and development
Inventory management
Sales professional
Retail inventory management
Team-oriented
Outstanding communication skills
Employee training
Accurate cash handling
Customer service
Shift checklists
Reliable
OSHA
Modifications and adjustments
Experience
Machine Operator, 11/2020 - Current National Oilwell Varco Inc – Denver, CO,
Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
Maintained assigned equipment and performed daily inspections to increase equipment lifetimes and cut costs.
Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.
Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
Documented daily production data and submitted accurate time logs to keep management up-to-date.
Operated hand trucks, forklifts and scissor lifts.
Assisted assessment of finalized product development to maintain QC standards.
Set up and operated production equipment according to daily work orders and safety procedures.
Completed product assembly according to standardized procedures.
Recognized defective material and reported issues to management to facilitate prompt resolution.
Built and packaged products to comply with multiple work orders and deadlines.
Store Manager, 04/2015 - 04/2020 Carlie C's Iga – Coats, NC,
Oversaw daily cash register operations and cash management.
Conducted monthly staff evaluations and determined staff promotions, realignments and reductions in force as necessary.
Coordinated sales reports, reconciled accounts and made bank deposits.
Assumed positions of associate and assistant manager before promotion to store manager.
Provided direction and instruction to associates on variety of tasks, including daily stocking and receiving order checklists.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
Counted cash drawers and made bank deposits.
Decreased costs significantly by negotiating with vendors and suppliers for better prices.
Wrote order supply requests to replenish merchandise.
Strengthened work flow productivity by hiring, managing and developing top talent.
Trained 8-person staff at multiple locations to deliver outstanding customer service and assistance.
Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
Oversaw inventory tracking, management and physical inventory counts.
Kept accounts current and funds deposited to keep on-site cash low.
Created and delivered weekly schedule assignments to staff members so all shifts received adequate coverage.
Updated store pricing, signage and merchandising based on current promotions.
Created attractive store displays to generate customer interest and boost sales.
Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain stock.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Addressed customer inquiries and resolved complaints.
Maintained daily record of all transactions.
Processed shipments and maintained stock shelf organization.
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