I have worked as a manager for years and feel I have the skills and abilities to run a successful store. I have many years of experience dealing with customers, managing expenses, creating schedules, opening and closing stores. Working with a team of employees and training them to Conpany standards.
Skills
Performance Management
Modifications and adjustments
DOT and safety compliance
ISO 9001:2015
Experience
Machine Operator, 01/2019 to Current Oshkosh Corporation – Annapolis, MD,
Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
Operated forklift to elevate or place merchandise in appropriate areas.
Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
Packaged items with appropriate materials to prevent damage during shipping.
Palletized merchandise for easy movement to sales floor locations.
Exceeded customer satisfaction by finding creative solutions to problems.
General Manager, 08/2018 to 01/2019 Hudson's Bay Company – Columbus, OH,
Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
Designed sales and service strategies to improve revenue and retention.
Implemented effective customer service surveys to encourage feedback.
Trained, managed and motivated employees to promote professional skill development.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Participated in organizational transformation and implementation activities to monitor corporate restructures.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
General Manager, 01/2018 to 08/2018 Hudson's Bay Company – Costa Mesa, CA,
Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
Designed sales and service strategies to improve revenue and retention.
Implemented effective customer service surveys to encourage feedback.
Trained, managed and motivated employees to promote professional skill development.
Forecasted outlook by mitigating operational risk and compiling performance, financial, headcount and AUM data.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
Participated in organizational transformation and implementation activities to monitor corporate restructures.
Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
Built and maintained loyal, long-term customer relationships through effective account management.
Kitchen Manager, 09/2014 to 01/2018 Davis Joint Unified School District – Davis, CA,
Trained employees on cooking techniques, safety standards and performance strategies.
Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
Oversaw meal preparation and monitored food handling to encourage safety.
Assisted restaurant owners with pricing by providing ingredient costs and portioning information.
Received, organized and rotated paper goods and food ingredients.
Estimated potential worker issues to produce detailed resource documentation.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
Motivated kitchen staff by establishing goals to increase productivity and quality.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Worked with vendors to establish strong relationships and maintain proper inventory supplies.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Priced and ordered food products, kitchen equipment and food service supplies.
Controlled portion sizes and garnishing for optimal cost controls.
Education and Training
High School Diploma: , Expected in 06/2008 Benson Polytechnic High School - Portland, OR GPA:
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