Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to bring above average user skills in healthcare
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Experience
11/2010 to Current
MA, Back Office SupervisorDixon Valve – Winchester, VA,
Responsible for the direction and coordination of multiple back office operations and services as follows: Rooming patients, taking vitals, reviewing medications and preparing patient according to visit.
Train new hires and provide assistance and support during their training period
Sets goals and objectives consistent with organizational goals and develops action plans for their achievements
Attends monthly supervisor meetings
Conducts proper evaluation reviews with back office staff
Direct assistance to any provider or employee, rotates among all to assist with patient clinic, prepare procedure room and assists during in-office procedures such as port removals, SAVI radiation device placement, venous ablations, soft tissue mass removals, etc
Prepare tools according to procedure using sterile technique and maintain aseptic environment
Clean, sterilize and wrap tools accordingly and autoclave as needed
Maintain maintenance of autoclave and spore testing
Facilitates interpretation for provider/patient care and other departments as needed
Complete "nurse visits" for staple, suture, drain and foley catheter removal. Perform IV infusions, assess wounds and accommodate to proper dressing required.
Monitors SAVI devices expire date and exchange
Maintain accurate payroll for back office employee and monitoring requested time off
Create weekly schedule for rotation of MA with surgeon in clinic for each day of the week. Provide outside entities leasing room space with proper available dates and times. Monitoring add on procedures or patients to achieve a smooth office space workflow
Send Medication prescriptions or refills based on provider request
Implement provider direction and new service lines
Maintain communication with other department supervisors and resolve issues that affect workflow. Work directly with department staff to address and resolve issues that affect patient care and work flow, ensures proper care of all patients through direct supervision of the back office staff
Assist with triage calls when needed
Monitor Surgical Site Audits for surgeries performed at Grand Valley Surgical Center
Monitor and delegate expiring supplies and medications to ensure minimal waste
Monitors and assist recall reminder system and insures compliance for patient continuity of care
Responsible for tracking order completion for LINX candidates and scheduling followup appointments with surgeons for preoperative appointment
Manages all incoming orders i.e labwork, imaging, consultations for all surgeons and PAs and insures proper follow up
Maintains order merge with results and assures all orders have been completed and proper documentation has been placed in patient chart
Primary contact for both surgeons and patients
Direct communication between patients and providers to assure continuity and efficiency of care
Scheduling of clinic visits and testing
01/2006 to 10/2010
Medical Assistant/Administrative AssistantUdr, Inc. – Peabody, MA,
Obtain patient vitals, room and prepare patient according to visit
Assist provider during annual exam and obtain proper specimen collection based on visit
Assist provider during procedures such as IUD insertions, vasectomies and biopsies
Monitor incoming lab and pap results and assure patient has been contacted with results by RN
Performed UA analysis and pregnancy test and inform RN of results
Provide assistance to front office staff checking patients in and out, collecting service fee and assisting with phone calls
Interpret patient during visit and procedures as needed for NP and RN during triage calls and exam
06/2006 to 10/2006
Administrative AssistantWestern Colorado Pediatric Associates – City, STATE,
Check patients in for office visit and notify RN
Take copy of proper insurance documentation and provide with appropriate health forms to fill out
Answer incoming calls and handle accordingly
Check patients out and collect co-pays as necessary, schedule follow up appointments as directed by pediatrician
01/2003 to 03/2006
Property ManagerBlue Star Industries – City, STATE,
Manage over 60 properties including collection of monthly payments and bank deposits, scheduling month inspections and scheduling any maintenance needed
Help front reception and assist with phone calls
Create amortization schedules for owner property loans
Schedule and create ads in newspaper for upcoming rentals and take all inquiry calls, schedule showing and prepare proper documentation for background checks and lease contracts
Education and Training
Expected in 05/2003 to to
High School Diploma: Fruita Monument High School - Fruita, CO GPA:
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