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luxury fashion sales associate resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Reliable and upbeat Luxury Sales Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Skills
  • Microsoft applications proficiency
  • Cash register operation
  • First Aid/CPR
  • Critical thinking
  • Training & Development
  • Excellent work ethic
  • Multitasking abilities
  • Reading comprehension
Work History
05/2019 to 05/2021
Luxury Fashion Sales Associate Towne Park Ltd. Wyomissing, PA,
  • Styled mannequins and designed merchandise displays to promote key pieces and shopper engagement.
  • Operated cash registers, receiving and processing both cash and card payments.
  • Recommended, selected and located merchandise for shoppers, engaging politely to establish product needs and wants.
  • Circulated and monitored shopper activity within assigned areas to identify customer service opportunities and provide loss prevention control.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
11/2018 to 03/2020
Waitress Bluegreen Resorts Franklin, TN,
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Greeted new customers, discussed specials and took drink orders.
  • Inspected dishes and utensils for cleanliness.
  • Used cash registers and credit card machines to cash out customers.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Stayed up-to-date on menu changes to help customers make food choices.
06/2018 to 04/2019
Educator St. Joseph Health Eureka, CA,
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Logged reports, expenses, receipts and sales documents into digital database.
  • Tracked down hard-to-find merchandise at diverse locations.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Helped customers complete purchases, locate items and join reward programs.
02/2014 to 06/2018
Fashionista Bebe City, STATE,
  • Increased customer satisfaction by resolving product or service issues.
  • Eliminated downtime and maximized revenue by providing top project quality control.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
Education
Expected in 05/2015 to to
Bachelor Of Social Science:
Arizona State University - Tempe, AZ
GPA:

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Resume Overview

School Attended

  • Arizona State University

Job Titles Held:

  • Luxury Fashion Sales Associate
  • Waitress
  • Educator
  • Fashionista

Degrees

  • Bachelor Of Social Science

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