Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel industry. Personable and responsible Cashier with 2 years in retail and customer service. Solid team player with upbeat, positive attitude. Results-driven public school employee with proven ability to establish rapport with children, parents, and school staff. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Redirected children to encourage safe, positive behaviors. Physically and verbally interacted with children throughout the day. Continually encouraged children to be understanding and patient with others.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning.
Processed merchandise returns and exchanges. Replenished merchandise shelves with items from the stockroom. Organized the store by returning all merchandise to its proper place. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Stocked and rotated inventory regularly.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Served as central point of contact for all outside vendors needing to gain access to the building. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents.
Girl Scout Leader for local Troop # 314 & 517
PTA Board Member for Western Branch Primary 2015 - current
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