Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Highly enthusiastic with 22 years client interface experience.
Strong organizational skills
Active listening skills
Customer service expert
Sharp problem solver
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Lunch Room Duty Aide November 2014 to June 2015Lakeland School District － Spirit Lake, ID
Supervises first through sixth grade students in the cafeteria during lunch meals, establish efficient and orderly means of purchasing lunches/food items from the cafeteria, circulates among the tables during the mealtime so as to be available to children who need help or resolve problems that arise, help students develop proper eating habits in the areas of manners and nutrition, ensuring the cleanliness of tables and surrounding areas by washing tables when students leave the cafeteria. Assist in establishing, implementing and supervising orderly disposal of food waste, return of trays, and dismissal from the cafeteria.
Member Service Representative June 2013 to November 2014Global Credit Union － Spokane Valley, WA
New accounts, teller transactions, answer multi-line phones, process loan payments, cash advances, domestic & international wires, cash handling, balancing, necessary paperwork for automatic clearinghouse transactions, on-line banking, ordering marketing supplies, and keeping items available and stocked, extensive cash handling and processed all necessary paperwork for the atm, and cdm machines.
Customer Service Representative June 2012 to December 2013Title Cash － Post Falls, ID
Loan processor for payday and title loans, bank deposits, collections, answer multi-line phones, reminder calls, process files, filing, prepared internal quarterly and annual portfolio monitoring reports, cover other stores in the event of needed coverage, assisted senior-level credit officers with complex loan applications, cash handling, process debit and credit card transactions, bookkeeping, and selling repossessed vehicles.
In Home Care Provider November 2008 to December 2010Wellspring Meadows － Hayden Lake, ID
Wellspring Meadows, Hayden Lake, ID- In Home Care Provider.
Providing personal care including but not limited to; cooking, cleaning, transportation, bathing, running errands, help with financing, provided caring companionship to elderly and developmentally disabled patients, frequently commended for maintaining the safety, respect and dignity of residents.
Customer Service Representative July 2007 to May 2009Inland Northwest Bank － Spirit Lake, ID
Teller transactions, cash handling, answer multi-line phones, process large deposits, cash advances, credit card payments, domestic & international wires, balancing, order supplies, on-line banking, new accounts, handling closed accounts, promptly responded to general inquiries from members and staff via mail, e-mail and fax, developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Certified Family Home Provider August 2006 to November 2008Idaho Dept. Of Health & Welfare － Coeur D Alene, ID
Providing personal care including but not limited to; cooking, cleaning, transportation to a doctor, the store, and run errands, supported residential clients in completing tasks such as toileting, brushing teeth and general hygiene, help with financing, assessed and wrote treatment plans and weekly progress notes for each client assigned to caseload.
This was a 24 hour job done out of my home.
Driver Coordinator September 2003 to December 2006Motion Auto Supply － Coeur D Alene, ID
Coordinate drivers with their deliveries, served as mentor to junior team members, scheduled team members breaks, Increased profits by developing, initiating, and managing great teamwork with proficient customer service standards, handling shipping, receiving, warranties, answer multi-line phones, cash handling, process orders, stock, and inventory.
Bookkeeping, PresentStratford Career Institute － Champlain, NY, USEmphasis in Accounting.
Early Childhood Education, 2013Stratford Career Institute － Champlain, NY, USCoursework in Early Childhood Development and Child Psychology.
Medical Transcription, 2012North Idaho College － Coeur D Alene, ID, US
Coursework in Health and Human Services.
Emphasis in Medical Terminology.
High School Diploma : General Education, 2007American School － Lansing, IL, US
Psychology and Sociology coursework.
Professional and friendly, careful and active listener, multi-tasking, 10-Key,
client relations, customer needs assessment, customer service, cash handling, data collection, data entry, shipping and receiving, filing, telephone skills, time management, Microsoft Office Suite, organizational skills, prioritization, proofreading, and reading comprehension.