Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Experienced Director of Nursing with 5 years of experience managing busy healthcare facilities. Deliver positive patient experience through administration of top-quality care. Skilled in conflict resolution, records oversight and compliance of state required regulations.


· Deficiency Free State Surveys in nursing department (multiple years)

· Quality assurance controls

· Staff supervision

· Multidisciplinary team collaboration

· Records management

· Patient safety

03/2021 to Current LPN Clinical Coordinator Bayada Home Health Care | Apex, NC,
  • Coordinating patient care plans by liaising with all necessary care providers and medical professions to ensure patient needs are met.
  • Use computer software to admit and discharge patients, coordinate follow-up appointments and refer patients to specialists as needed.
  • Mastermind ways to improve the quality of patient care provided by the facility.
  • Works to create efficient systems and workflows within the clinic.
  • Attend departmental meetings and stay up to date on all business initiatives related to the clinic.
  • Collect and input patient data, insurance information and financial information into computer system.
  • Manage the clinic budget and ensure that the facility is well-equipped to provide top of the line service while remaining mindful of the bottom line.
  • Managed patient flow and directed nurses and doctors to ensure medical assignments are completed on time.
08/2020 to 03/2021 Public Health Nurse City Of Brownsville | Brownsville, TX,
  • Serves patients by visiting homes; determining patient and family needs; developing health care plans; providing nursing services and treatments; referring patients with social and emotional problems to other community agencies.
  • Helps the community health care team by coordinating assessment, planning, and providing of needed health and related services; participating in case conferences with physicians, hospital and rehabilitative personnel, and representative of other agencies.
  • Provides health information by instructing family in care and rehabilitation of patient; maintaining health and prevention of disease for family members; teaching home nursing, maternal and child care; providing instructions in other subjects related to individual and community welfare.
  • Safeguards health of children by participating in child health conferences, school health; providing group instruction for parents; conducting immunization programs.
  • Arranges convalescent and rehabilitative care of sick or injured persons by cooperating with families, community agencies, and medical personnel.
  • Improves quality results by studying, evaluating, and recommending changes in processes; implementing changes.
  • Keeps vehicle and equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
  • Keeps supplies ready by inventorying stock; placing orders; verifying receipt.
  • Documents actions by completing forms, reports, logs, and patient records.
  • Avoids legal challenges by complying with legal requirements; keeping patient information confidential.
  • Updates public health job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Enhances public health department and city reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
01/2018 to 03/2020 Director of Nursing State Of North Dakota | Mandan, ND,
  • Responsible for ensuring all healthcare policies & procedures are appropriate and cover all aspects necessary for healthcare specific needs.
  • As well as ensuring all state regulations in compliance at all times.
  • Reviewed incident reports daily for accuracy and proper notification to family, physicians.
  • As well as creating a specific intervention related to the incident and ensuring compliance in complete implementation by staff.
  • Budgeted, managed and scheduled staff of 12 nurses, 28 care partners, as well as ordering all nursing supplies to provide adequate care to specific resident needs, ensuring stock supplies & staying within allotted budget.
  • Oversaw new nursing employee orientation process, including explanation of personnel policies and individual duties.
  • Create & implement plan of correction needed to correct deficiencies found during state surveys, ensuring QA audits as stated in plan, executed on stated frequency.
  • Assessed competency of clinical staff to promote quality, continuity and safety.
  • Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care.
  • Maintains on-going communication with the Executive Director regarding the well-being of residents.
  • Develops and maintains excellent relationships with resident’s family members.
  • Works closely with other administrative team members to ensure quality of care and performs other duties as needed and requested.
12/2015 to 01/2018 Memory Care Director/Assistant Director of Nursing Brentwood At Hobart | City, STATE,
  • Delivered continuous quality service, resulting in high satisfaction levels from families and residents.
  • Kept family members abreast of important information regarding loved ones, including care, health issues and medication.
  • Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities.
  • Interviewed and hired individuals bringing talent, well-developed skills sets and passion for assisting others, ensuring previous experience with dementia/Alzheimer's residents, if specific memory care experience not present providing specific training related to residents.
  • Communicated with patients with compassion while keeping medical information private.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Maintains on-going communication with the Director of Nursing & Executive Director regarding the well-being of residents.
  • Working directly with Director of Nursing regarding any and all nursing department needs.
Education and Training
Expected in 07/2017 Associate of Science | Nursing Ivy Tech Community College of Indiana, Crown Point, IN, GPA:
Expected in 08/2015 Licensed Practical Nursing, Licensed Practical Nurse | Nursing Ivy Tech Community College, Gary, IN, GPA:
Expected in 06/2005 High School Diploma | Lowell Senior High School, Lowell, IN GPA:
TB Mantoux Instructor Certified CPR(Adult & Child)/BLS/First Aide/AED Instructor Certified)
Additional Information

Fluent in Greek

Proficient in Microsoft Office Programs (Word, Power Point, Excel)

TB Mantoux Instructor Certified

CPR(Adult & Child)/BLS/First Aide/AED Instructor Certified)

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Resume Overview

School Attended

  • Ivy Tech Community College of Indiana
  • Ivy Tech Community College
  • Lowell Senior High School

Job Titles Held:

  • LPN Clinical Coordinator
  • Public Health Nurse
  • Director of Nursing
  • Memory Care Director/Assistant Director of Nursing


  • Associate of Science
  • Licensed Practical Nursing, Licensed Practical Nurse
  • High School Diploma

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