Well-qualified medical professional with experience triaging patients, capturing information and completing basic procedures such as wound care. Excellent communication, prioritization and multitasking abilities with sound judgment and compassionate nature. With 5 years experience in clinic and hospital environments.
Skills
Patient Management
HIPAA Compliance
Transcribing Orders
Treatment Planning
Regulatory Requirements
EMR / EHR
Caregiving skills
Outpatient care
Medical office administration
Documenting intake
Medical Records Management
Direct Patient Care
Cultural awareness
Certifications
Certified Pharmacy Technician
Licensed Practical Nurse
Education
Tennessee College Of Applied TechnologyDickson, TN, Expected in 04/2019 ā ā:Practical Nursing - GPA:
Nashville State Community CollegeNashville, TnExpected in 2011 ā ā: - GPA:
Davis Applied Technology CollegeKaysville, UTExpected in 2005 ā ā: - GPA:
Layton High SchoolLayton, UTExpected in 2007 ā āHigh School Diploma: - GPA:
Work History
Five Star Quality Care, Inc. - Medication Adherence Technician Boston, MA, 10/2021 - 12/2021
Reviewed patient progress to document effects of any prescribed medication.
Explained treatment procedures, medications and diets to inform patient and patient's family of care and progress.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Cigna - LPN 2 Duluth, MN, 7/29/19 - 07/2021
Builds and Maintains Relationships : Seeks to understand colleagues priorities, working styles and develops relationships across areas.
Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.
Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns to supervisors in a timely manner.
Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.
Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.
Ensures Continuous Improvement: Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond.
Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.
Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.
Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
Adapts to Change: Embraces change by keeping an open mind to changing plans and incorporates change instructions into own area of work.
Cigna - Certified Pharmacy Technician Durham, NC, 01/2017 - Current
Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
Efficiently operated cash register and handled cash, checks, and charge transactions.
Reconstituted oral liquids.
Conducted routine inspections of medication storage locations.
Correctly completed pharmacy paperwork, including daily and weekly reports.
Completed new and updated patient profiles, including lists of patient medications.
Managed drug and supply inventories.
Effectively resolved insurance rejections and other billing issues.
Communicated regularly with physicians, nurses, insurance companies and managed care organizations.
Prepacked bulk medicines, filled bottles with prescribed medications and affixed correct labels.
Regularly stocked shelves, rotated stock and checked for expired medications.
Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
Saved patients money and increased pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs.
Baylor Scott & White Health - Certified Pharmacy Technician Dallas, TX, 05/2014 - 07/2017
Helped health care providers and patients by greeting them in person and by phone; answering questions and requests; referring inquiries to the pharmacist.
Maintained pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs.
Maintained a safe and clean pharmacy by complying with procedures, rules, and regulations.
Protected patients and employees by adhering to infection-control policies and protocols.
Organized medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions and other pharmaceutical therapies.
Maintained records by recording and filing physicians' orders and prescriptions.
Generated revenues by calculating, recording, and issuing charges.
Ensured medication availability by delivering medications to patients and departments. Prepared reports by collecting and summarizing information.
Contributed to team effort by accomplishing related results as needed.
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