Motivated , experienced technician with a background that is highly adaptable in a variety of work environments with a passion for customer satisfaction coupled with solid diagnostic and troubleshooting , customer service.
I apply a detailed , safety oriented professionalism to the industry with a strong focus on product performance and reliability.
I take great pride in the work performed at Seahorse and value my experience in the Bio Science industry and would embrace the opportunity to become part of the Agilent team. I have provided strong input to both manufacturing and engineering teams as well as the ability to work with Bio to better understand and be effective in the
My versatility , experience and enthusiasm for the industry and products serviced will be a driving force for success .
Successful at applying electronics, electrical circuitry expertise to different practical issues as well as strong mechanical background. Skilled in investigating and diagnosing problems and completing root cause analysis. Understands technical information and devises forward-thinking effective solutions.
- Written and verbal communication
- Systems repair
- Troubleshooting techniques
- Security alarm installations
- Circuit testing
- System integration
- Wire assembling
- Customer Service
- Multitasking abilities
- Manufacturing process controls
- Instrumentation
- Test instrumentation
- Component functions and testing requirements
- Product development
- Technical problem-solving
- Wiring Schematics
- Mechanical engineering
- Technical Support
- Operation system software
Wadena, MN, 10/2020 - Current
Install / service / maintain access devices for campus One card entry system and address any issues with faulty wires or components.
Upgrade existing technology from magnetic swipe to proximity sensor technology API system.
Utilize One Card system software for configuration , firmware upgrades , troubleshooting and diagnosis.
Install Axis PTZ camera systems with integration into X protect camera software network with location designation for campus police dispatch as well as assist campus police with video.
Upgrade security system / alarm panels from IP to API and address any failures of system or components.
Utilize test electrical test equipment as well as various hand and power tools.
Interpret wiring diagrams and symbols and legends.
Utilize IoT technology to remote service devices for upgrades.
Work with other departments and outside contractors to resolve issues and complete major renovations.
Work with vendors on RMA returns and technical support.
Fresno, CA, 03/2017 - 03/2020
Installed / service / repair commercial cookware , washware for all major manufactures with warranty service and installations.
Service may include electrical diagnosis and repair on AC / DC circuits single or 3 phase , relays , transformers ,switches , main control boards, water level control boards, magnetrons , capacitors , electric motors and pumps , heating elements , gas burning equipment not limited to gas safety valves , regulators , ignition systems and related plumbing also some pneumatic troubleshooting
Interacted with a wide customer base at a variety of professional institutions from college university's to prisons , airports as well as local smaller businesses.
Maintain company provided vehicle with maintenance schedule and parts stock
Provide support to other techs in the field as well as provide feedback to vendors on product performance.
City, STATE, 04/2016 - 12/2016
Assisted in the interior / exterior rehab project for U.S Coast Guard base housing on Fire Island ,NY
Replace all widows , doors and Hardy board siding on six units of base housing , applied safe operation of lift equipment and rigging.
Commute to work site in anther state , followed established site safety regulations to Government policy and rules pertaining to restricted work area.
City, STATE, 05/2010 - 04/2015
Build , test and repair XF 24-96 / XFE 24-96 , prep stations.
Assisted in new product launch and product upgrades as well as reduce build time by integrating comprehensive build techniques.
Assisted engineering in product validation with new cartridge vendor supplier with testing at HQ
Identified and proved the root cause of the XFE stall issue on new product line which reduce service calls as well as greatly improving customer satisfaction and reliability
Provided a solution to the stripper bounce issue on XFE product line.
Utilized test bench software to resolve instrument issues.
Train with bio to better understand the instrument performance to enhance customer satisfaction.
Provide guidance to less experienced personal and commit to overtime to meet critical deadlines.
Provide critical upgrades to enhance performance on product line for demonstrations for clients.
Continue to improve product knowledge through company documentation and training.
Recorded data, analyzed test results
References:
Suzanne Armitstead
Engineering Manager
Agilent Technologies
(603) 488-2444
Karl Grochowalski
Manufacturing Engineer
Agilent Technologies
(XXX) 313-4129
Alan Bosch
Regional manager
A-Tech Commercial Parts and Service
(800) 832-8324
A-Tech commercial Parts and Service
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School Attended
- Springfield Technical Community College
- Motorcycle Mechanics Institute A Div. of Universal Technical Institute
- Chicopee Comprehensive High School
Job Titles Held:
- Low Voltage /IT Technician
- Field Service Technician
- Carpenter
- Instrument Assembly Tech
Degrees
- High School Diploma
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