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lottery attendant resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Highly -independent, but team oriented, motivated employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Over 15 years experience in cash handling and register sales with a faultless track record. Skilled in all aspects of inventory, as well as ordering, receiving and the organization of stocking.

Overseeing the hot spot businesses as a lone employee, i learned, how to open, and set the store up for the day by being self efficient, work ethicated and driven. I responsibly, have always used listening, personable and de-escalation skills along with the store's managements protocols and rules to safely and skillfully keep any irate or unsatisfied customer calm, relaxed, and/or satisfied. I have learned the skills and knowledge it takes through schooling, college, training, corrections, and life experiences to be capable to manage and take on the role of assistant manager and succeed doing so for your company.

Skills
  • Documentation and Reporting
  • Adaptability
  • Customer Service
  • Relationship Building
  • Problem Resolution
  • Cost Control
  • Training and Development
  • Time Management
  • Retail Operations Management
  • Customer Relations
  • POS Systems
  • Payment Processing
  • Merchandise Restocking
  • Critical Thinking
  • Shipment Procedures
  • Honest and Dependable
  • Employee Training
  • Honest and Ethical
  • Cash Register Operations
  • Cash Handling
  • Cleaning and Sanitizing
  • Inventory Stocking
  • Problem Solving
  • Complaint Resolution
  • Conflict resolution
Experience
Lottery Attendant, 01/2017 - 02/2023
Consulate Health Care Hazleton, PA,
  • Monitored and analyzed payouts, hand-delivered cash prizes and submitted payout reports.
  • Handled and settled customer complaints and repaired and adjusted minor issues to maintain optimal operations of various gaming machines.
  • Reported underage gambling, intoxication or disruptive behavior.
  • Maximized team performance and bottom-line profitability by training new recruits on money handling, company policies and procedures.
  • Supported guest play needs by providing change and exchanging larger bills.
  • Engaged interest and sold products by providing customers with information needed to make product-related decisions.
Residential Assistant, 07/2014 - 10/2016
Cook County Sheriff Chicago, IL,
  • Responded to crises within building quickly to reduce potential for harm.
  • Mediated conflicts among residents and immediately notified supervisors or escalated conflicts.
  • Transported clients to recreational and leisure activities.
  • Assisted with support services and coordinated activities and resident programming.
  • Participated in departmental, organizational and community meetings.
  • Assisted students as in developing interpersonal skills and individual responsibility.
  • Completed routine and non-routine resident direct care duties to meet physical and emotional needs residents.
  • Taught independent living skills to assist individuals with completing day-to-day tasks.
  • Maintained behavior management checklist and recorded daily data.
  • Facilitated therapeutic interaction with residents using positive role-modeling, one-on-one support and active listening.
  • Used educational approach to address students about policies and behavior.
  • Participated in staff selection and recruitment and attended leadership and training development opportunities.
  • Motivated clients to participate in new activities to broaden skills.
  • Collaborated with day services to coordinate clients' at-home program for continuity of care.
  • Worked closely with clients in vocational adjustments to acquire desirable work habits.
  • Advised and referred students to appropriate resources in personal, social and academic matters.
  • Established professional rapport with hall residents, building lasting relationships with people of various ages and from different cultures.
  • Reported illnesses, emergencies and crisis situations immediately to on duty LPN or RN for assistance.
  • Participated in room choosing, orientation, maintenance, room change requests and opening and closing of residence halls.
  • Collaborated with faculty advisors to address and facilitate working through students' academic difficulties, deficiencies and personal concerns.
  • Assisted students in planning and meeting program service goals by organizing community service and fundraising opportunities.
  • Identified students' individual strengths and encouraged extra-curricular activities in areas of interest.
Correctional Officer, 05/2013 - 02/2014
Northumberland County Prison City, STATE,
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Detected potential threats and quickly defused conflicts.
  • Enforced resident behavior management protocols and drafted incident reports for infractions.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
  • Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
Bartender/Lottery Attendant/Restaurant Waitress, 03/2010 - 03/2013
AttendantBecky's Llc City, STATE,
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Presented food and beverages to guests at tables.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Checked identification of guests to verify age requirements for alcohol purchase.
Education and Training
: Law Enforcement, Expected in 06/2002
-
Garrett College - Mchenry, MD
GPA:
Status -
  • Completed Human Services Certification Course in Law Enforcement Garrett College 2022
  • Additional Coursework in Psychology, sociology, juvenile justice, Art, criminal justice, technical writing. Psychology in the workplace.
  • First Aid/CPR adult and child Anaphylaxis and epi-pen trained through American Red Cross
  • Participated in Smithsonian Institution trip through Garrett College, 2000
  • Participated in a 3 day field trip investigation with then Fire Marshall of Garrett and Allegheny Counties, Steve Wendling and reported on it in front of audience.
High School Diploma: , Expected in 06/1994
-
Preston High School - Kingwood, WV,
GPA:
Status -
  • Received a Certificate in Retailing, Merchandising and Advertising. 92'-94' years.
  • Studied sales, past, present and future. learned about different ways to run and operate a retail business. Was shown multiple examples of ways to advertise business.
  • Ran the school store by ordering, sorting, hanging, selling, folding, ect store supplies and it's displays.
  • Decorated and organized the Store's window
  • Participated in class discussion and multiple exams throughout the three years in high school to complete the Retailing program.
Certifications
  • Certified Medical Technician - 2022-24 MT0153379
  • First Aid/CPR Anaphylaxis and Epipen American Red Cross 2024 AND NationalCPRFoundation 2024
  • Mandt Certification 26'
  • Maryland Food Handler's Card 26'
  • Choking/Gerd Certification
,

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Resume Overview

School Attended

  • Garrett College
  • Preston High School

Job Titles Held:

  • Lottery Attendant
  • Residential Assistant
  • Correctional Officer
  • Bartender/Lottery Attendant/Restaurant Waitress

Degrees

  • High School Diploma

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