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Logistics Supply Customer Support Manager Resume Example

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LOGISTICS SUPPLY CUSTOMER SUPPORT MANAGER
Summary

Accomplished Professional with expertise leading administrative operations to achieve organizational objectives. Background includes serving in several leadership roles with the United States Air Force and managing supply chain programs to support operating objectives. Skilled at providing top-level support to enhance operations, improve efficiency, and impact the bottom-line. A respected leader, team player, and solution provider with proven success working with staff at all levels and managing all aspects staff training and development programs; dedicated to surpassing objectives.

Skills
  • Administrative Management
  • Program Management
  • Process Improvement
  • Strategic Planning
  • Human Resources Support
  • Staff Leadership & Development
  • Supply Chain Management
  • Budget Administration
  • Providing customer support
  • Customer support needs assessment
  • Logistics support strategies
  • Customer support experience
  • Inventory Control and Supply Logistics
  • Supply procurement
Experience
Logistics Supply Customer Support Manager, United States Air Force, April 2013-CurrentAndrews AFB, MD
  • Directed the supply chain and inventory control efforts coupled with the ability to identify, develop, and implement cost-effective and accurate solutions to improve operational efficiency and accuracy while reducing cost expenditures, managed budgetary, security, and manpower functions.
  • Analyzes, prepare, conduct inventories, and evaluates reports and records activities, identifies inefficiencies to supervisors and recommends corrective actions to improve operations.
  • Managed departmental operating budget of $183K. Cardholder of the Government Purchasing Program; tracked over 10K transactions ensuring no unauthorized purchases and for accuracy of information and data.
  • Provided administrative support by compiling data used to assess, identify, and recommend improvement to supply procedures and compliance problems.
  • Managed departmental operating budget of $183K. Cardholder of the Government Purchasing Program; tracked over 10K transactions ensuring no unauthorized purchases and for accuracy of information and data.
  • Cultivated and fostered strong business relationships serving as the primary contact for customer requests, resolving complaints, and maintaining comprehensive training programs; managed ancillary training programs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education and Training Management Manager, United States Air Force, October 2009-April 2013Andrews AFB, MD
  • Led professional development and education activities, including curriculum development, delivery, and evaluation of programs and coordinated all wartime task training activities to support organizational objectives.
  • Analyzed training programs and results to identify shortcomings and make improvement recommendations, including teaming with external evaluators to assess, inspect, and audit training programs.
  • Served as training program advisor by briefing individuals on career development options and requirements, course procedures, work center training methods, and mandatory training requirements and qualifications.
  • Planned and facilitated training classes, requirements, program evaluations, and quotas with major commands and other agencies and coordinated job qualification standards.
  • Maintained open and ongoing communications to support training objectives by creating meeting agendas, master training plans, master task listing, and training publications.
  • Determine and/ or schedule civilian training requirements, retraining, formal school, instructional systems development, on the job training and unit training planning to all managers, and supervisors.
  • Facilitated the Bystander Intervention program and Sexual Assault Prevention and Response program. Scheduled and trained over 450 personnel.
Administration Supervisor, Stability Directorate Branch US Southern Command, October 2007-September 2009Miami, FL
  • Managed and oversaw daily administrative operations for the Stability Directorate Office, including managing budgetary, security, and manpower functions.
  • Lead process improvement by developing and implementing goals, policies, and objectives in conjunction with the Stability Directorate to ensure efficient and accurate operations and support successful mission accomplishment.
  • Plan, coordinate and facilitate the organization and execution of conferences and ceremonies for up to 175 attendees.
  • Assist with planning events for cultural heritage celebration months to recognize the accomplishments of the peoples and to raise awareness
  • Handle HR-related functions, including coordinating, troubleshooting, and resolving civilian personnel issues.
  • Track and monitor staff training records by developing a tracking log and scheduling training as warranted; update and distribute training documentation and materials.
  • Record, reconcile, and ensure payment of all transactions as the Government Purchasing Card Holder for the Directorate.
  • Manage travel arrangements and coordinate itineraries for high senior level officers as the Agency Program Coordinator for the Government Travel Card.
Base Supply Superintnendent, US Air Force, October 2007-September 2009Homestead Air Reserve Base, FL
  • Manage supply chain programs and team with the logistics commander in the evaluation, development, and implementation of both manual and automated systems; analyze supply tasks and use microcomputer technology to enhance operations.
  • Streamline processes by defining personnel controls, developing training programs, and drafting administrative procedures.
  • Oversee financial functions, including managing item and monetary accounting procedures and financial planning and receipt.
  • Review unit manning documents and manage resource allocation ensuring appropriate personnel are assigned to authorized positions while driving efforts to achieve 100% unit personnel readiness.
Education and Training
Bachelor of ScienceSocial Sciences, , University of Maryland University College, , Adelphi, MD May 2017
  • Minor in Diversity
Associate of Applied ScienceLogistics Management, , Community College of The Air Force, , Maxwell AFB, AL June 2012
Associate of Applied ScienceEducation And Training Management, , Community College of The Air Force, , Maxwell AFB, AL May 2013
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Resume Overview

Companies Worked For:

  • United States Air Force
  • Stability Directorate Branch US Southern Command
  • US Air Force

School Attended

  • University of Maryland University College
  • Community College of The Air Force

Job Titles Held:

  • Logistics Supply Customer Support Manager
  • Education and Training Management Manager
  • Administration Supervisor
  • Base Supply Superintnendent

Degrees

  • Bachelor of Science
    Associate of Applied Science
    Associate of Applied Science

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