Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Management Profile

Talented and motivated professional with 25 years of experience in leading operations, logistics, and project management in supply chain management capacities. Strong strategic planner, problem solver, and effective team leader committed to engaging new avenues to empower teams to execute projects delivering results and supporting revenue generating objectives. Open and clear communicator at all levels with demonstrated vision, leadership, and supply chain operations expertise.
Core Strengths
  • Project management
  • Leadership/communication skills
  • Business operations organization
  • Self-motivated
  • Vendor Negotiations
  • Problem Resolution
  • Labor cost controls
  • Results Driven

Relevant Experience
  • Elevated  On Time Delivery levels from 95.6% to 98.7% .
  • Improved union drivers relations reducing number of grievances from 10 to zero for two years.
  • Initiated projects to merge deliveries in New England, Florida , and Texas reducing daily duplicate delivery runs by 34 and closing duplicate locations. Saving $2 million annually and improving customer satisfaction with one company delivery.
  • Reduced the annual miles driven over 1,800,000 , by implementing once a week delivery to low volume customers and improved delivery routing at all locations

Professional Experience
Logistics Operations Manager, 06/2014 - Current
Caterpillar Aberdeen, NC,
  • Led team of 115 associates 6 supervisors  and 45 Union drivers 
  • Oversaw delivery of over 10,000 units daily from VA to Maine    
  • Drove  process to evaluate , elevate and replace management staff
  • Spearheaded  profiling product , reducing picking labor by 25%. 
  • Negotiated new contract with drivers eliminating costly pay per mile program.
  • Reduced third party transportation spend by $450k annually and maintained cost for next two years.  
  • Initiated project to flow product from production lines to transportation dock, reducing damages, and handling costs.
Corporate Director of logistics, 01/2004 - 01/2014
Nfi Industries Lansing, IL,
  • Oversaw the safe operation of seven logistics operations across country.
  • Meeting company goals of safe , on time delivery of 36,000 windows daily.
  • Delivering with private fleet of over 200 tractors and 450 trailers.
  • Responsible for national logistics supporting sales growth using most cost effective planning , execution, and cost reduction process and improvements for $500 million in sales annually.
  • Improved customer lead time by one day for all Transfer customers orders, utilizing daily planned departures and utilizing company drivers vs third party.
  • Initiated third party vendors to train our team on their product resulting in route optimization.
  • Created measurements, improving loader productivity by 12% 
  • Reducing miles driven by 805,000 6.2% , increased MPG ,purchasing 177,989 gallons less fuel.
  • 2011 spending was $2,000,000 under budget.
  • Reduced broken promises to customers by 57% equaling 16,332 less late orders than previous year, by adding metrics to weekly review meeting
  • Initiated Commercial Motor Vehicle safety reducing preventable accidents by 60% Reduced OSHA recordable injuries from 21 to 11 incidents by focus on safety and adding metric to weekly review meeting
  • Improved On Time delivery from less than 60% in 2006 to 97% in 2009
  • Improved Loader productivity by $900,000 in 2005, and $500,000 annual improvements in 2006 2007,2008,2009..
  • Negotiated deal with two national truck stops to purchase fuel at wholesale , $0.30 per gallon below national average.
Director of Warehouse Operations, 01/2000 - 01/2004
Rooms To Go , ,
  • Complete responsibility for receiving , stocking, inventory control, and order.
  • fulfilment , including next day delivery for over $280 million in customer orders annually.
  • Planned and administered $6.5 million budget, oversaw 163 employees through 10 direct reports and reported to Vice president of Operations.

Warehouse Operations Manager, 01/1992 - 01/1999
, ,
  • Managed daily operations and logistics of warehouse facility where annual shipments grew.
  • from $25 million to $100 million .
Transportation Manager, 01/1986 - 01/1992
, ,
  • Hired and managed 38 independent contractors for delivery , while maintaining billing of company orders in Tri State region

Associate of Arts: Criminal Justice, Expected in
SUNY Farmingdale - Farmingdale, New York
9 credits short of graduation
Customer satisfaction, Delivery, Logistics, Managing people,  Improving process, Continues Improvement

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School Attended

  • SUNY Farmingdale

Job Titles Held:

  • Logistics Operations Manager
  • Corporate Director of logistics
  • Director of Warehouse Operations
  • Warehouse Operations Manager
  • Transportation Manager


  • Associate of Arts

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