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logistics manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Well-qualified Store Manager proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Dedicated Logistics Manager contributing solutions to performance issues and high freight costs. Knowledgeable in new employee training and safety procedures. Offers a successful career history comprising more than 22 years.

Customer-focused Logistics Manager adept in leading high-performance teams to enhance quality and safety processes to deliver top-notch logistics performance. Background in applying new solutions to old problems to reach resolution and forward progress. Demonstrated strengths in human resources and Sales benchmarks.

Skills
  • Excel
  • Powerpoint
  • Microsoft Access
  • Project Management
  • Inventory Management Software
  • Organizational Requirements Monitoring
  • Financial Forecasting
  • Quality Standards
  • Emergency Operating Procedures
  • Worker Supervision
  • Compliance Regulations
  • Microsoft Outlook
  • Logistics and Supply Chain Software
  • Budget Preparation and Management
  • Microsoft Office
  • Scheduling Software
  • Web-Based Logistics Information Systems
  • Labor Legislation
  • Workforce Management
  • Email Software
  • Accounting Softwares
  • Incoming Shipments Review
  • Traffic Management
  • Inventory Audits
  • Human Resource Management
  • Monthly Inventory
  • Customer Feedback
  • Daily Operations Management
Work History
Logistics Manager, 09/2019 to Current
Kimberly-Clark CorporationMaumelle, AR,
  • Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
  • Conducted research to address shipping errors and packaging mistakes.
  • Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
  • Implemented organization strategies to improve processes, systems and behavior.
  • Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
  • Led value-added customer service team that consistently over-delivered on customer expectations.
Store Manager, 05/2013 to 09/2019
Denny's IncPeculiar, MO,
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Protected store from loss or theft by setting and enforcing clear security policies.
Store Manager, 04/2011 to 05/2013
Denny's IncPlano, TX,
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates on product knowledge by using wide variety of training tools.
Assistant Store Manager, 05/1999 to 04/2011
Ben Bridge JewelerAiea, HI,
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Education
Associate of Applied Science: Criminal Justice / Loss Prevention Specialty, Expected in 12/2018 to Owensboro Community And Technical College - Owensboro, KY
GPA:
  • Honoree of Educational excellence in criminal Justice GPA 3.9
  • CPR Certifaction
  • Forklift & heavy equipment certifaction
  • Dean's List Fall &Spring 2017
  • Dean's List Fall & Spring 2018
  • Awarded the Sheriff's award of excellence for role played in campus security @ OCTC & Western Campus
  • 3.9 GPA
  • Ranked in Top 2% of class


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Resume Overview

School Attended

  • Owensboro Community And Technical College

Job Titles Held:

  • Logistics Manager
  • Store Manager
  • Store Manager
  • Assistant Store Manager

Degrees

  • Associate of Applied Science

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