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Lodging and Pet Wellness Team Leader Resume Example

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LODGING AND PET WELLNESS TEAM LEADER
Summary

I am guided by my empathy and creativity and come to work every day looking for challenges that inspire me to grow daily. I bring out the best in co-workers through compassionate understanding and team work.

Skills
  • Team leadership, training, supervision, & collaboration.
  • Pet first aid & CPR certified
  • Safe food handling
  • Memorization
  • Service prioritization & time management
  • Organization & cleaning
  • Painting & makeup
  • Adaptability & fast learner
Experience
Lodging and Pet Wellness Team Leader | 03/2016 to Current
Morris Animal Inn - Morristown, NJ
  • Being responsible for the welfare of anywhere between 50-400 animals.
  • Maintained updated animal care and management knowledge through Pryor and OPCLC.
  • Assisted in interviews, the hiring process, training of staff, and conducting employee performance reviews.
  • Handled many tasks, including overseeing and dispensing medications, food prep and feeding, cleaning, managing team members, treating wellness issues, transport, and handling emergencies/calling in veterinarian assistance when needed while maintaining constant contact with clients to keep them updated.
  • Collaborated in development of safer, cleaner, and more practical procedures.
  • Improved customer satisfaction by educating owners on essential animal care practices and recognizing abnormalities in their pets, answering questions and recommending proper follow up care.
  • Used Atlantis to admit new animals and keep accurate and updated records of essential information about the client and their pets.
  • Executed physical exams and kept detailed notes for elderly, sick, or otherwise high risk animals to keep track of their symptoms to ensure a safe environment for both them and staff.
  • Cross-trained in every role to maximize operational knowledge.
Server | 07/2012 to 07/2016
Denville Seafood & Codmothers Cafe - Denville, NJ
  • Answer phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Built/maintained quality service relationships, generating repeat business and word of mouth referrals.
  • Safe food handling and optimal cleaning strategies to protect customers and create a safe experience for customers with health concerns/allergies.
  • Restocking, prep work, cleaning, hosting, bussing, food running, and communicating.
Crew Member | 10/2011 to 08/2012
Dunkin' Donuts - East Hanover, NJ
  • Maintain knowledge of current menu items, ingredients and preparation methods.
  • Provide excellent service and building relationships with customers by showing close attention to detail, memorizing orders, and getting them out quickly.
  • Encourage clients to buy seasonal and promotional items, upselling expanded menu options/services, and increasing store sales.
  • Handle all delegated tasks, including cashier duties, restocking, food prep, and cleaning of the entire store.
Education and Training
County College of Morris - Randolph Township, NJ
Associate of Arts
Art Education
County College of Morris - Randolph Township, NJ
Associate of Applied Science
Psychology
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Resume Overview

Companies Worked For:

  • Morris Animal Inn
  • Denville Seafood & Codmothers Cafe
  • Dunkin' Donuts

School Attended

  • County College of Morris

Job Titles Held:

  • Lodging and Pet Wellness Team Leader
  • Server
  • Crew Member

Degrees

  • Associate of Arts
    Associate of Applied Science