lodging and pet wellness team leader resume example with 9+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
I am guided by my empathy and creativity and come to work every day looking for challenges that inspire me to grow daily. I'm highly motivated with a passion for helping children not only excel, but be able to creatively express themselves in a healthy way.
Skills
Team leadership, training, supervision, & collaboration
Emotionally intelligent and an open communicator
Customer service
Special Needs Support
Activity Assistance
One-on-one and small group instruction
Maintaining safe environments
Memorization
Service prioritization & time management
Multitasking
Organization & cleaning
Adaptability & fast learner
Education and Training
County College of MorrisRandolph Township, NJ, Expected in ā āAssociate of Arts:Art Education - GPA:
County College of MorrisRandolph Township, NJ, Expected in ā āAssociate of Applied Science:Psychology - GPA:
Experience
Stafford Healthcare - Lodging and Pet Wellness Team Leader Port Orchard, WA, 03/2016 - 06/2020
Being responsible for the welfare of anywhere between 50-400 animals.
Maintained updated animal care and management knowledge through Pryor and OPCLC.
Assisted in interviews, the hiring process, training of staff, and conducting employee performance reviews.
Handled many tasks, including overseeing and dispensing medications, food prep and feeding, cleaning, managing team members, treating wellness issues, transport, and handling emergencies/calling in veterinarian assistance when needed while maintaining constant contact with clients to keep them updated.
Collaborated in development of safer, cleaner, and more practical procedures.
Improved customer satisfaction by educating owners on essential animal care practices and recognizing abnormalities in their pets, answering questions and recommending proper follow up care.
Used Atlantis to admit new animals and keep accurate and updated records of essential information about the client and their pets.
Executed physical exams and kept detailed notes for elderly, sick, or otherwise high risk animals to keep track of their symptoms to ensure a safe environment for both them and staff.
Cross-trained in every role to maximize operational knowledge.
Arbys - Server Hagerstown, MD, 07/2012 - 07/2016
Answer phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Handling money and payments.
Built/maintained quality service relationships, generating repeat business and word of mouth referrals.
Safe food handling and optimal cleaning strategies to protect customers and create a safe experience for customers with health concerns/allergies.
Restocking, prep work, cleaning, hosting, bussing, food running, and communicating. (A lot of multitasking.)
Dunkin' Donuts - Crew Member City, STATE, 10/2011 - 08/2012
Maintain knowledge of current menu items, ingredients and preparation methods.
Provide excellent service and building relationships with customers by showing close attention to detail, memorizing orders, and getting them out quickly.
Encourage clients to buy seasonal and promotional items, upselling expanded menu options/services, and increasing store sales.
Handle all delegated tasks, including cashier duties, restocking, food prep, and cleaning of the entire store.
Drove team success by quickly completing assigned tasks.
Upheld high standards of productivity and quality in operations.
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