Aspiring intelligence analyst completing a Masters degree in Strategic Intelligence and graduate certificate in Geographic Information Systems with over 5 years of retail sales/management in the telecommunications industry with a proven record of exceeding sales goals and metrics. Strategic and industrious when developing comprehensive backgrounds in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Disciplined and resourceful professional with expertise in account development and market penetration.
- Evidence-Based framework
- Actionable outcomes
- Sophisitcated analysis and evaluation through conceptual skills and technical expertise
- ArcGIS
- ENVI+IDL
- SARscape
- Remote Sensing
- Digital Image Processing
- Geospatial Data Management
- Graduated with 3.82/4.0 GPA
- Dean's List Spring & Fall 2020, Spring 2021
- Magna cum laude
- Intelligence Analysis
- Customer Relations
- Account servicing
- Retention strategies
- Analytical skills
- Troubleshooting
- Flexible & Adaptable
- Self-motivated professional
- Teamwork
- Verbal and written communication
- Planning and Coordination
- Investigations
- RMDP (Retail Management Development Program-AT&T) Harvard Leadership Course for Emerging Leaders -June 2015 to December 2015
- National Winner in retail sales contest (Second Quarter 2014)
- #1 YTD (2015) AT&T Brentwood
- Top 5 regional salespeople (2015)
- Deans list Spring & Fall 2020 and Spring 2021
- Magna Cum Laude 3.85 GPA at Saint Louis University
Ward, AR, 01/2019 - 01/2021
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas while consistently reaching 125% of sales metrics monthly.
- Used consultative sales approach to understand and meet customer needs.
- Worked to develop networks by identifying and pursuing new leads, attending industry events and building rapport with clients.
- Serviced existing accounts on regular basis to maximize revenue.
Freeport, IL, 06/2017 - 12/2018
- Maintenance of back office duties involving scheduling, discipline, and audit.
- Daily, weekly and monthly coaching and development of sales consultants including action plans and any appropriate disciplinary action due to failure to meet 100% of sales metrics.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets for groups of 10-15 sales representatives.
- Assisted with internal investigations with asset protection involving any code of business conduct violations.
- Assisted with investigations involving grievances between the union representatives and management
Pittsburg, CA, 06/2014 - 12/2015
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Established solutions for clients promptly and professionally.
- Stayed current on available products, store promotions and customer service policies to better shoppers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Performed consistently at 125% or more of monthly sales metrics.
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School Attended
- Saint Louis University
- Saint Louis University
- Saint Louis University
- Saint Louis Community College
Job Titles Held:
- Local Account Manager
- Retail Sales Manager
- Retail Sales Consultant
Degrees
- Master of Science
- Certificate
- Bachelor of Science
- Associate of Arts
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