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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Enthusiastic Loan Officer who provides excellent customer service throughout the loan origination & underwriting process.

Highlights
  • Member service-focused
  • Reliable
  • Friendly
  • Excellent communicator
  • Detail-oriented
  • Excellent time management
  • Analytical

  • Cash handling expert
  • Issuance of CDs
  • Cash dispenser operation
  • Member maintenance
  • Account opening

Accomplishments
  • Volunteered to process taxes free of charge for our community and members of Denver Community Credit union.
  • As a Lead in the Remote Branch (Drive-up), I was able to develop the team to cross-sell and generate loans which had never been done at this Credit Union before.
  • As a team, on average 100 applications per month were generated between 5 team members.
  • I am able to provide service beyond loans for our members due to my extensive background in operations.

Experience
03/2012 to Current
Loan Officer Loanmart Los Angeles, CA,
  • Performed daily maintenance of the loan applicant database.
  • Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
  • Built knowledge about latest banking products and services through an internal online program CUES.
  • Educated customers on the variety of loan products and available credit options.
  • Provided expert financial advice on auto and personal loans.
01/2009 to 02/2012
Lead Williams-Sonoma, Inc. Beverly Hills, CA,

As a Lead I was responsible for coaching & developing my team to process teller transactions, balance drawers, cross-sell & provide exceptional member service.

Additional job duties and responsibilty-

  • Buys and sales from the teller line staff
  • Ordering of cash for the entire branch
  • Audits of teller drawers, monetary items, branch security and saftey

03/2007 to 03/2009
Member Service Representative II The Tennessee Credit Union Brentwood, TN,

Responsible for opening memberships, account maintenance, account disputes, opening and maintenance of IRA's, on-line setup and navigation, educating members on products and services to become financially healthy.

08/2006 to 03/2007
Teller II/Vault Teller Denver Community Credit Union City, STATE,

Job duties and Responsibilities consisted of the following:


  • Teller transactions- deposits, withdrawals, transfers, purchase of monetary items.
  • Cross selling
  • Balancing of drawers
  • Buys and sales from the teller line staff
  • Ordering of cash for the entire branch
  • Audits of teller drawers, monetary items, branch security and saftey

02/2001 to 06/2006
Branch Manger/Assistant Manager/Teller II Chase City, STATE,

Managed, coached & developed staff, audited, cross sold, processed teller transactions, input loan applications and loan closings.

Details of the knowledge and experience that was gained from Chase is available if needed.

Education
Expected in 1998
GED:
Tech North Community College - Denver , CO
GPA:

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Resume Overview

School Attended

  • Tech North Community College

Job Titles Held:

  • Loan Officer
  • Lead
  • Member Service Representative II
  • Teller II/Vault Teller
  • Branch Manger/Assistant Manager/Teller II

Degrees

  • GED

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