Hard-working, reliable mom of 2, seeking a position as an Administrative Assistant-Senior.
I have an outgoing personality and able to get along with many different types of people. Diligent administrative assistant with solid organizational skills, meticulous attention to detail, and known for being attentive listener who follows directions to the letter, but also able to express opinions and suggest alternatives.
Extensive customer service experience, with excellent communication skills working in a dynamic office environment. Patient and understanding, with the ability to empathize and work toward a solution to any problem. Ability to absorb new ideas and concepts quickly. Optimistic outlook on life, always hopeful and working toward the best life has to offer. Energetic [Job Title] with strong time management skills who thrives in a fast-paced, dynamic environment. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Energetic [Job Title] with strong time management skills who thrives in a fast-paced, dynamic environment. Customer-oriented [Job Title] successful at troubleshooting and handling customer support issues in a timely manner.
Word - Excel - Outlook - Power Point - Publisher - Photoshop -
Customer service expert
Analytical and critical thinker
Skilled at mediation
Client assessment and analysis
Creative problem solver
Exceptional communication skills
MS Windows proficient
Strong client relations
Strong verbal communication
Skilled in call center operations
Adheres to customer service procedures
LITIGATION SUPPORT SPECIALIST01/2016 to Current Judicial Services & Record Retrieval – San Antonio, TX
Judicial Services & Record Retrieval.
Establish ongoing communication with defined custodian to acquire requested records, and/or Affidavit of No Records by the ordering client's due date.
Document all communications with custodians, all progress of
and tracking of orders in proprietary computer systems.
Keep clients informed of the progress on their order/s.
Maintain communication with other Judicial Services staff to ensure smooth workflow.
Schedule pick-ups for field reps, appts.
with notaries, etc.
Effectively managed a high-volume of inbound and outbound customer calls.
Gathered and verified all required customer information for tracking purposes.
Addressed and resolved customer product complaints empathetically and professionally.
Accurately documented, researched and resolved customer service issues.
Mastery of customer service management systems and databases.
Front Desk Clerk08/2015 to 10/2016 FRONT DESK CLERKCourtyard Marriott/SeaworldMatthew Oropeza – San Antonio, TX
Answer phones, assist guests, making reservations, checking in/out guests, prepare keys for guest arrival, tracking all employee key cards, maintain and reconcile guest convenience and food inventory, filing receipts, credit card authorization and tax exempt forms, tracking and managing all cash, assisting manager and guests with faxing, printing, copying.
On occasion fill in for housekeeping staff as well as Bistro staff.
Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Politely assisted customers in person and via telephone.
Successfully acquired an average of [number ] new customers per month, generating a [number]% growth in revenue.
Provided an elevated customer experience to generate a loyal clientèle.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
OFFICE ASSISTANT01/2008 to 01/2015 Schubert Auto & Diesel – Von Ormy, TX
Schubert Truck & Auto
Administrative Support to Office Manager; typing, filing, answering phones, making appointments, creating job
Tickets, creating maintaining records of jobs completed, maintain and reconcile parts and equipment inventory, order office supplies.
Managed office supplies, vendors, organization and upkeep.
Ordered and distributed office supplies while adhering to a fixed office budget.
Screened all visitors and directed them to the correct employee or office.
Composed and drafted all outgoing correspondence and reports for managers.
Conducted detailed client intakes and entered information into company database.
Communicated pertinent information to clients via phone, email and mail.
Conducted skip traces to obtain case participant information.
TEACHER'S AIDE01/2007 First Baptist Church Child Development Center – Pleasanton, TX
Assist head teacher with class of 4 year olds.
Create lesson plans & other head teacher duties.
Kept classroom clean and sanitary, dispensed snacks and lunch, & assisted in overall well-being of the children.
Substituted in the 2 year old class as needed.
Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps.
Administered medication and minor first aid to sick and injured students.
Relieved the head teacher and toddler teacher.
Sanitized toys and play equipment each day to maintain safety and cleanliness.
Allowed for ample outdoor discovery time each day.
Assisted and supervised [number] children through the entire school day.
Gave one-on-one attention to children while maintaining overall focus on the entire group.
Established daily routines that were easy for the children to follow.
High School Diploma: 2008Poteet High School-
Coursework in [Subject]
High School Diploma: 2008Poteet High School-