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LITIGATION SUPPORT SPECIALIST Resume Example

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LITIGATION SUPPORT SPECIALIST
Professional Summary
Hard-working, reliable mom of 2, seeking a position as an Administrative Assistant-Senior. I have an outgoing personality and able to get along with many different types of people. Diligent administrative assistant with solid organizational skills, meticulous attention to detail, and known for being attentive listener who follows directions to the letter, but also able to express opinions and suggest alternatives. Extensive customer service experience, with excellent communication skills working in a dynamic office environment. Patient and understanding, with the ability to empathize and work toward a solution to any problem. Ability to absorb new ideas and concepts quickly. Optimistic outlook on life, always hopeful and working toward the best life has to offer. Energetic [Job Title] with strong time management skills who thrives in a fast-paced, dynamic environment. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Energetic [Job Title] with strong time management skills who thrives in a fast-paced, dynamic environment. Customer-oriented [Job Title] successful at troubleshooting and handling customer support issues in a timely manner.
Skills
    PROFICIENT IN Word - Excel - Outlook - Power Point - Publisher - Photoshop - Internet/Social Media
  • Customer service expert
  • Analytical and critical thinker
  • Skilled at mediation
  • Fast learner
  • Skilled multi-tasker
  • Self-motivated
  • Client assessment and analysis
  • Creative problem solver
  • Exceptional communication skills
  • MS Windows proficient
  • Strong client relations
  • Self-motivated
  • Strong verbal communication
  • Conflict resolution
  • Powerful negotiator
  • Extremely organized
  • Data management
  • Process implementation
  • Skilled in call center operations
  • Adheres to customer service procedures
Work History
LITIGATION SUPPORT SPECIALIST 01/2016 to Current
 Judicial Services & Record Retrieval – San Antonio, TX
  • Judicial Services & Record Retrieval.
  • Thomas Parker 210-681-4885 Establish ongoing communication with defined custodian to acquire requested records, and/or Affidavit of No Records by the ordering client's due date.
  • Document all communications with custodians, all progress of EXPERIENCE (Cont'd) and tracking of orders in proprietary computer systems.
  • Keep clients informed of the progress on their order/s.
  • Maintain communication with other Judicial Services staff to ensure smooth workflow.
  • Schedule pick-ups for field reps, appts.
  • with notaries, etc.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Gathered and verified all required customer information for tracking purposes.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Accurately documented, researched and resolved customer service issues.
  • Mastery of customer service management systems and databases.
Front Desk Clerk 08/2015 to 10/2016
 FRONT DESK CLERKCourtyard Marriott/SeaworldMatthew Oropeza – San Antonio, TX
  • 210-647-4100 Answer phones, assist guests, making reservations, checking in/out guests, prepare keys for guest arrival, tracking all employee key cards, maintain and reconcile guest convenience and food inventory, filing receipts, credit card authorization and tax exempt forms, tracking and managing all cash, assisting manager and guests with faxing, printing, copying.
  • On occasion fill in for housekeeping staff as well as Bistro staff.
  • Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Politely assisted customers in person and via telephone.
  • Successfully acquired an average of [number ] new customers per month, generating a [number]% growth in revenue.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
OFFICE ASSISTANT 01/2008 to 01/2015
 Schubert Auto & Diesel – Von Ormy, TX
  • Schubert Truck & Auto Sandra Guest-Schubert 210-275-1467 Administrative Support to Office Manager; typing, filing, answering phones, making appointments, creating job Tickets, creating maintaining records of jobs completed, maintain and reconcile parts and equipment inventory, order office supplies.
  • Managed office supplies, vendors, organization and upkeep.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Screened all visitors and directed them to the correct employee or office.
  • Composed and drafted all outgoing correspondence and reports for managers.
  • Conducted detailed client intakes and entered information into company database.
  • Communicated pertinent information to clients via phone, email and mail.
  • Conducted skip traces to obtain case participant information.
TEACHER'S AIDE 01/2007
First Baptist Church Child Development Center – Pleasanton, TX
  • 830-281-5464 Assist head teacher with class of 4 year olds.
  • Create lesson plans & other head teacher duties.
  • Kept classroom clean and sanitary, dispensed snacks and lunch, & assisted in overall well-being of the children.
  • Substituted in the 2 year old class as needed.
  • Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps.
  • Administered medication and minor first aid to sick and injured students.
  • Relieved the head teacher and toddler teacher.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Allowed for ample outdoor discovery time each day.
  • Assisted and supervised [number] children through the entire school day.
  • Gave one-on-one attention to children while maintaining overall focus on the entire group.
  • Established daily routines that were easy for the children to follow.
Education
High School Diploma: 2008 Poteet High School - Poteet, TX
  • Coursework in [Subject]
High School Diploma: 2008 Poteet High School - Poteet TX
  • Coursework in [Subject]
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Resume Overview

Companies Worked For:

  • Judicial Services & Record Retrieval
  • FRONT DESK CLERKCourtyard Marriott/SeaworldMatthew Oropeza
  • Schubert Auto & Diesel
  • First Baptist Church Child Development Center

School Attended

  • Poteet High School

Job Titles Held:

  • LITIGATION SUPPORT SPECIALIST
  • Front Desk Clerk
  • OFFICE ASSISTANT
  • TEACHER'S AIDE

Degrees

  • High School Diploma : 2008
    High School Diploma : 2008

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