Litigation Support resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • 5+ years' experience litigation support environment
  •  Fast learner
  •  Highly motivated
  • Ability to multi-task
  • Creative problem-solver
  • 3+ years' project management
  • Innovative
  • Collaborative
  • Meet deadlines
  • Excellent attention to detail
  • Work in a fast-paced team environment
  • Teamwork
  • Grasp and apply new ideas
  • Motivate teams
Highly efficient, dedicated and industrious professional with strong interpersonal skills and resourceful with extensive organization expertise, and surpass targets and deliver results regardless of pressure.
Technical Acumen:Software: IPRO Enterprise (Allegro-Eclipse-eCapture) | Relativity | OnDemand | LAW Pre-discovery | dtSearch | Concordance | Summation | Case Map | Sanction | LiveNote | Trial Director | DOS | Windows | Linux | MAC | TCP/IP | SQL | VMWARE 5.5 | Microsoft Office Suite 2010 | Adobe Suite | Encase | FTK |Hardware: Servers | Routers | Switches | Bridges | Hubs | Ethernet | Nimble storage CS
  • Litigation Support Professional Networking.
  • Electronic Discovery Group.
  • E-Discovery: Best Practices and Lessons Learned.
LITIGATION SUPPORT, 02/2008 - 09/2016
  • Assists and coordinates cases for electronic discovery using the Electronic Discovery Reference Model (EDRM).
  • Ensure the accuracy of data loading, prevention of spoliation, and conversion by performing and documenting quality and accuracy checks.
  • Attends and assists with the training of new staff on electronic databases management.


  • Configured and built in VMware to create 16 virtual machines (servers) to Ipro Enterprise.
  • Complete installation and configuration of required software and vendor software provided by Ipro including all platforms online system review.
  • Worked closely with the Director of e-Discovery to set up a matrix to ensure deadline were properly approved and communicated to client while the company was applying the new software online technology.
  • Assisted with collection and migration of documents in both hard copy and electronic format to move from multiple review platforms to Ipro Enterprise.
  • Designed and deployed litigation support document review databases used to track relevant documents by metadata, individuals involved or custom syntax queries.
  • Improved staff performance through leadership, delegation, training and guidance to proactively resolve any problems, achieve reporting deadlines, and maintain teamwork on daily practices.


  • Ingest data in LAW Pre-Discovery and process for loading into Relativity/OnDemand/Ipro Eclipse for review and productions of responsive documents.
  • Supervise, coordinate and monitor the progress of the cases and workflow with tracking the import/export of electronically stored information (ESI).
  • Develop recommendations, budgets, and tailored e-discovery technology workflows throughout the litigation lifecycle.
  • Prepare required project documentation to include database design specifications, processing and delivery specifications and reporting.
  • Proficient at explaining complicated technical concepts to users of varying degrees of technical understanding.
  • High adaptability to changes in work-pace and volume and willingness to work a flexible schedule.
  • Perform Quality Control on deliverables received from third parties and follow up as necessary to correct any issues.
  • Possess extensive knowledge of technical hardware, computer technology, as well as hands-on experience with operating systems and applications, telecommunications and network technology.
  • Proven experience in troubleshooting, Computer assembly, system integration, technical support, security, storage, scanners of various types and customer service helpdesk.
EDD TECHNICIAN, 01/2006 - 01/2008
Elitigation Solutions City, STATE,
  • Analyzing data and retrieving data from different media such as backup tapes, CDs, hard disks, and floppies, converting between different media and file formats.
  • Extract data and text from native files, creating images of the documents.
  • Links the documents to their text, images, and original source file, printing documents, archiving documents (onto CDs, hard disks, thumb-drives).
  • Used program Concordance, Summation, Extractiva, Ipro, Law, Adobe.
Final Media / Digital Specialist, 01/2005 - 01/2006
  • Project implementation, enhance and maintain database, trained employee in electronic data processing.
  • Convert all native files into TIF or PDF and create metadata.
  • Multi-task includes project set-up import and exports all images, review all scanned images provided from imaging and scanning department.
  • Ask scanning department to insert all missing scan files and re-scanned all defective images.
  • Create batch print for all blowbacks from the customer FTP Sites.
  • Rename or provide custom file names per project.
  • OCR all Images to provide searchable pdf or text file.
  • Endorse, Brand or Embed bates number.
  • Create CD or DVD master and print label, create and edit load file per client's instructions.
  • Troubleshoot PC's and application.
: , Expected in 2010
American Business College International - San Jose, CA
Systems Analyst in Computer Science | Superior Studies of Bs. As., Arg. Electronic Technician in Telecommunications | Industrial School I.A.D.E. of Bs. As., Arg.
Fluent in English and Spanish
Adobe Suite, Adobe, Ask, attention to detail, backup, Bridges, budgets, CD, strong interpersonal skills, Computer assembly, Hardware, Computer Repair, Consultant, conversion, client, Clients, customer service, data processing, data management, databases, database, database design, delivery, designing, documentation, DOS, DVD, Eclipse, edit, Fluent in English, Ethernet, fast, FTP, Hubs, imaging, indexing, leadership, LAW, Linux, Litigation Support, litigation, MAC, Director, managing, Microsoft Office Suite, Windows, migration, Enterprise, Network, OCR, operating systems, PC's, PDF, problem-solver, progress, project management, quality, Quality Control, Fast learner, reporting, Routers, Sales, scanners, scanning, Servers, sorting, Spanish, SQL, Switches, Systems Analyst, system integration, TCP/IP, Teamwork, technical support, user support and training, Technician, telecommunications, Troubleshoot, troubleshooting, workflow

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School Attended

  • American Business College International

Job Titles Held:

  • Final Media / Digital Specialist


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