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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Effectively manage personnel and business operations to handle demanding needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues. Competent bringing more than 7 years of food service and progressive leadership experience. Maintain budget controls and coverage needs to achieve business targets and provide high-quality support. Build relationships with patrons and employees by applying basic English, HIndi, and Gujarati skills. Experienced successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. 8 years of progressive leadership experience. Multi-talented consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Experienced with over 8 years of experience in . Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Energetic Kitchen Manager enthusiastic about working with high-performance teams. Personable, responsible, and hardworking professional. Dedicated to innovative dishes, effective budgeting and top-of-the-line customer service.

Skills
  • Sales inventory operations planning (SIOP)
  • Managerial finance
  • Strategic Planning
  • Budgeting
  • Cost controls
  • Organized managerial style
  • Certified Retail Manager
  • Scheduling
  • Recruitment
  • Recipes and menu planning
Work History
06/2020 to Current Liquor Store Manager Coborn's | Sturgeon Bay, WI,
  • Maximized quality assurance by completing frequent checks of line.
  • Coordinated and organized all restaurant inventory.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Motivated staff to perform at peak efficiency and quality.
  • Hired and managed all kitchen staff.
  • Oversaw food preparation and monitored safety protocols.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
01/2019 to 01/2020 Charlies Manager | City, STATE,
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising, protecting company reputation and loyal client base.
  • Developed team communications and information for meetings.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Set schedules for staff by planning and designating shifts and hours.
  • Oversaw food preparation and monitored safety protocols.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Purchased food and cultivated strong vendor relationships.
  • Hired and managed all kitchen staff.
  • Helped general management develop prices based on inventory costs and portion sizes.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Received and routed business correspondence to correct departments and staff members.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
05/2018 to 12/2019 Accokeek Liquer Store Assistant Manager | City, STATE,
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Saved money by researching and implementing cost-saving initiatives and creating fresh new approaches to long-standing problems.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Developed team communications and information for meetings.
  • Worked with customers to understand requirements and provide exceptional service.
11/2016 to 10/2018 Marlton Liquer Store Assosiate | City, STATE,
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers by answering questions and fulfilling requests.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
Expected in 04/2015 High School Diploma | Gujear University, India, GPA:

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Resume Overview

School Attended

  • Gujear University

Job Titles Held:

  • Liquor Store Manager
  • Charlies
  • Accokeek Liquer
  • Marlton Liquer

Degrees

  • High School Diploma

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