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Professional Summary
Results-oriented Project Coordinator proficient in schedule, materials and budget management. Able to operate effectively in challenging, fast-paced environments and work well with team members of all backgrounds, and ran the only All Hands program to have a 100% success rate in mold sanitation on the first attempt.
Skills
Team leadership
Schedule management
Presentation ability
Exceptional time management
Advanced problem solving skills
Innovative
Work History
02/2020 to CurrentCustomer Support AgentAccenture | Annapolis Junction, MD,
Provided primary customer support to internal and external customers in fast-paced environment.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Educated customers on promotions to enhance sales.
04/2019 to 01/2020Line OperatorTeeny Foods | Portland, OR,
Adjusted machine feed and speed to correct machine malfunctions.
Ensured that proper stock levels were maintained on line.
Calibrated and adjusted equipment to ensure quality production.
Inspected finished products for quality and adherence to customer specifications.
Sorted and weighed products after packaging to assess quality, identify defects and grade resulting items.
Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.
Stocked and sorted packaging and replenished supplies, including wrapping paper, plastic sheets, boxes, cartons, ink, glue and labels to achieve consistent productivity levels.
09/2018 to 04/2019Line OperatorTeeny Foods | Portland, OR,
Used tools such as calipers, micrometers and protractors in alignment with best practices.
Calibrated and adjusted equipment to ensure quality production.
Adjusted machine feed and speed to correct machine malfunctions.
Inspected finished products for quality and adherence to customer specifications.
Monitored product standards and quality-control programs.
05/2018 to 07/2018Customer Service RepresentativeJohn Crane Inc | Longview, TX,
Worked closely with sales representatives on inventory control and ordering.
Directed calls to appropriate individuals and departments.
Described product to customers and accurately explained details and care of merchandise.
Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Recommended alternative items if product was out of stock.
Communicated with vendors regarding back order availability, future inventory and special orders.
Expedited past due orders
01/2018 to 04/2018Project CoordinatorMc Kim & Creed | Houston, TX,
Personally developed new Standard Operating Procedures for all response scopes of work (Muck and guts, debris removals, demolitions, and mold sanitations) that are being used in Puerto Rico in both bases.
Kept projects on schedule by managing deadlines and adjusting workflow as needed.
Maintained project schedules by managing timelines and making proactive adjustments.
Coordinated presentations for customers detailing project scope, progress and results.
Tracked all hours and budget expenses.
Managed up to 8 different sites every day, as well as keeping track of the status of hundreds of different sites at any given time.
Trained team leaders to be able to lead teams in any response scope, checking in daily on them during site visits.
10/2017 to 01/2018Tool CoordinatorRaytheon Technologies Corp | Fulton, MD,
Managed and maintained the necessary level of supplies in our warehouse.
Maintained upkeep of entirety of warehouse.
Kept inventory of everything the program used.
Supervised volunteers allotted when necessary to help with upkeep of the warehouse.
Trained team leaders that were going out into the field on the standard operating procedures we had as well as proper and safe use of tools.
11/2016 to 09/2017Factory Worker And AssemblyTwin Peaks Restaurant | Frisco, TX,
Received and correctly processed both written and verbal instructions, prints and work orders.
Obtained appropriate tooling and fixtures.
Inspected and tested components, assemblies and power tools.
Verified part Numbers and placed parts in appropriate shipping containers.
Recognized and reported defective material and equipment to shift supervisor.
Planned and paced work efficiently in order to meet daily goals.
Correctly and safely used a variety of hand tools, saws and cutting equipment to carry out job duties.
01/2016 to 11/2016Hydraulic Press TechnicianJet Mechanical LLC | City, STATE,
Received and correctly processed both written and verbal instructions, prints and work orders.
Obtained appropriate tooling and fixtures.
Inspected and tested components, assemblies and power tools.
Installed protective devices such as bracing, padding, or strapping to prevent shifting or damage during shipping or use of hydraulic presses. Correctly and safely used a variety of hand tools, saws and cutting equipment to carry out job duties.
Organized Large tool chest at the end of every shift to optimize work for the following day.
Performed maintenance on tools including sawzalls, chainsaws, drills, hand tools, etc. and p.p.e.such as hardhats, masks, glasses, etc. based on current work conditions.
Loaded and unloaded building materials used for construction.
Completed tear-down of existing structures and prepared for new construction.
Accurately estimated time and materials costs for projects.
Provided accurate measurements and estimates for all projects.
Requisitioned new supplies and equipment.
Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.
Monitored inventory and reported items to be restocked for each job.
01/2015 to 01/2016Assistant ManagerFamily Dollar | City, STATE,
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Cross-trained and backed up other customer service managers.
Solved unresolved customer issues.
Scheduled staff shifts to cover peaks and lulls in customer inquiries.
Trained staff on operating procedures and company services.
Fostered an environment which encouraged continual process improvements.
Updated customer orders from start to finish in an accurate and timely manner.
Effective liaison between customers and internal departments.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Managed work flow to exceed quality service goals.
Education
Expected in 2015High School Diploma | Huntington North High School, Huntington, INGPA:
I excelled at mathematics receiving high scores on AP tests and college credits through my AP and dual credit classes.
Took all honors classes and many AP classes such as AP calculus, AP statistics, AP economics and AP physics.
Took a couple engineering classes using CAD on a computer.
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