Jessica Claire
- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Professional Summary
Energetic Field Service Engineer with 30-year background performing electronic, mechanical, electrical, pneumatic, hydraulic repairs, installations, and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services. Knowledgeable Field Service Supervisor with top strengths in planning, problem-solving and communication. Skilled in maintaining high customer satisfaction, controlling inventory and providing technical support.
Skills
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Work History
Limousine Driver, 08/2020 - 12/2020
Boyd Gaming, Inc. – Mulvane, KS,
Boyd Gaming, Inc. – Mulvane, KS,
- Vacuumed, cleaned and sanitized vehicles between customers.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Updated personal logs and business tracking documents accurately and according to schedule requirements.
- Stowed passenger items with care and concern to avoid damage or displeasure with handling.
Senior Field Service Engineer, 05/2002 - 08/2017
Scientific Research Corporation – Eielson Air Force Base, AK,
Scientific Research Corporation – Eielson Air Force Base, AK,
- Scheduled service calls according to customer location and urgency of need.
- Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
- Trained personnel to align objectives, strengthen competencies and standardize operations.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Updated and maintained assigned machines per manufacturer specifications.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Maintained tools and equipment, parts inventory and library of machine manuals.
- Tested equipment performance and demonstrated operation and servicing best practices.
- Recommended design changes, upgrades and replacements to improve systems performance.
- Repaired and calibrated systems and equipment post-installation.
- Managed maintenance data records and tracked operating information for onsite reference.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Upgraded and modified products and handled special assignments such as [Type] and [Type] assignments.
Field Service Engineer, 05/1997 - 05/2002
Agfa – Orlando, FL,
Agfa – Orlando, FL,
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Monitored work performance and quality to maintain standards.
- Trained personnel to align objectives, strengthen competencies and standardize operations.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
- Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
- Scheduled service calls according to customer location and urgency of need.
- Maintained tools and equipment, parts inventory and library of machine manuals.
- Applied systems analysis techniques to assess and resolve complex [Type] issues for clients and end users.
- Identified [Type] problems and potential risks, coordinating appropriate corrective action.
- Repaired and calibrated systems and equipment post-installation.
- Updated and maintained assigned machines per manufacturer specifications.c
- Updated and maintained assigned machines per manufacturer specifications.
- Installed and repaired [Type], [Type] and [Type] equipment on clients' premises.
- Managed administrative tasks such as maintaining customer service logs and internal service records.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Managed maintenance data records and tracked operating information for onsite reference.
- Tested equipment performance and demonstrated operation and servicing best practices.
Field Service Technician, 05/1992 - 05/1997
Kion Group – Fort Worth, TX,
Kion Group – Fort Worth, TX,
- Investigated and corrected mechanical problems with machinery such as [Type] and [Type].
- Performed annual service visits and completed preventative maintenance on all systems.
- Diagnosed equipment malfunctions by analyzing technical data using [Type] applications.
- Operated all hand tools and power equipment according to company safety procedures.
- Completed [Number] [Type] installations per [Timeframe] through [Action] and [Action].
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
- Managed all on-site and off-site installation, repair, maintenance and test tasks.
- Installed new [Type] and [Type] equipment and explained operation and routine maintenance protocols to customers.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Properly completed work reports for each field visit.
- Positively engaged with customers and maintained professional appearance at all times as company representative.
- Reviewed all aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Ordered all [Type] and [Type] parts and managed inventory of spare parts, reducing costs [Number]%.
- Provided telephone support to customers by determining cause of issue and explaining most effective solution.
- Provided exemplary customer service on each field visit according to [Name of Company]'s guidelines.
Education
Associate of Science: Electronics Technology, Expected in 05/1997
Chaffey College - Rancho Cucamonga, CA
Chaffey College - Rancho Cucamonga, CA
Associate of Arts: Electronics Technology, Expected in 05/1990
Pomona Technical School - Pomona, CA,
Pomona Technical School - Pomona, CA,
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School Attended
- Chaffey College
- Pomona Technical School
Job Titles Held:
- Limousine Driver
- Senior Field Service Engineer
- Field Service Engineer
- Field Service Technician
Degrees
- Associate of Science
- Associate of Arts
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