Liheap Aide Resume Example Audubon Area Community Services Inc.

Carlandus

Ellis

Professional Summary

Enthusiastic customer service representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of training in aiding and customer service. Motivated to learn, grow and excel in customer service.

Skills

Computer-aided support
Computer-Aided Dispatch

Computer-Aided Design (CAD)
Talented Teacher's Aide

Education

JCHSLouisville, KY04/2008High School Diploma

OCTCOwensboro, KYAssociate of Arts

WKUBOWLING GREEN, KYSome College (No Degree)

Work History

Audubon Area Community Services Inc.- LiHeap Aide
Bowling Green, KY11/2019 - Current

Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content
Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention
Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization
Worked with low income families/ clients customers to understand requirements and provide exceptional customer service
Supervised production planning while using appropriate tools and analysis for smooth production output
Welcomed visitors to office, communicated arrival to team and managed visit expectations
Received 50-60 incoming calls per day and messages and addressed or triage phone requests
Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data
Managed and archived quality documentation and participated in internal and external quality audits
Evaluated quality problems and performed customer service to identify and resolve issues
Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies

Kentucky Career Center - WEX Worker
BOWLING GREEN, KENTUCKY07/2019 - 09/2019

Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention
Cultivated and nurtured relationships with customers in strategic vertical markets to support ongoing definition of differentiated product value
Maintained regular contact with 5 clients per day and identified opportunities to deliver added value to client relationships
Updated quality control standards, methods and procedures to meet compliance requirements

Adecco- Recruiter (Grassroots)
Louisville, KY10/2018 - 01/2019

Represented company at public service events and client registration
Developed and executed plans to monitor standard process adherence
Worked with unemployed customers to understand requirements and provide exceptional employment service
Researched competitive solutions and maintained competitive market comparisons and evaluations
Received 50 incoming calls per day and messages and addressed or triage phone requests
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements
Evaluated quality problems and performed customer service to identify and resolve issues
Planned with Adecco and helped lead engaging activities for unemployed clients
Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention
Implemented brand and demand strategies to meet revenue targets for business services and products
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
Maintained regular contact with clients and identified opportunities to deliver added value to client relationships

Audubon Area Community Services Inc.- LiHeap Aide
Owensboro, Kentucky10/2015 - 05/2017

Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention
Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization
Worked with low income families/ clients to understand requirements and provide exceptional customer service
Supervised production planning while using appropriate tools and analysis for smooth production output
Welcomed visitors to office, communicated arrival to team and managed visit expectations
Received 50 incoming calls per day and messages and addressed or triage phone requests
Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data
Managed and archived quality documentation and participated in internal and external quality audits
Evaluated quality problems and performed customer service to identify and resolve issues

Resume Overview

Companies Worked For:

Audubon Area Community Services Inc.
Kentucky Career Center
Adecco

School Attended

JCHS
OCTC
WKU

Job Titles Held:

LiHeap Aide
WEX Worker
Recruiter (Grassroots)

Degrees

High School Diploma
Associate of Arts
Some College (No Degree)

LiHeap Aide Resume Example

Resume Score: 80%

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