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LiHeap Aide Resume Example

Resume Score: 80%

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Carlandus
Ellis
Professional Summary

Enthusiastic customer service representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of training in aiding and customer service. Motivated to learn, grow and excel in customer service.

Skills
  • Computer-aided support
  • Computer-Aided Dispatch
  • Computer-Aided Design (CAD)
  • Talented Teacher's Aide
Education
JCHSLouisville, KY04/2008High School Diploma
OCTCOwensboro, KYAssociate of Arts
WKUBOWLING GREEN, KYSome College (No Degree)
Work History
Audubon Area Community Services Inc.- LiHeap Aide
Bowling Green, KY11/2019 - Current
  • Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention
  • Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization
  • Worked with low income families/ clients customers to understand requirements and provide exceptional customer service
  • Supervised production planning while using appropriate tools and analysis for smooth production output
  • Welcomed visitors to office, communicated arrival to team and managed visit expectations
  • Received 50-60 incoming calls per day and messages and addressed or triage phone requests
  • Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data
  • Managed and archived quality documentation and participated in internal and external quality audits
  • Evaluated quality problems and performed customer service to identify and resolve issues
  • Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies
Kentucky Career Center - WEX Worker
BOWLING GREEN, KENTUCKY07/2019 - 09/2019
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention
  • Cultivated and nurtured relationships with customers in strategic vertical markets to support ongoing definition of differentiated product value
  • Maintained regular contact with 5 clients per day and identified opportunities to deliver added value to client relationships
  • Updated quality control standards, methods and procedures to meet compliance requirements
Adecco- Recruiter (Grassroots)
Louisville, KY10/2018 - 01/2019
  • Represented company at public service events and client registration
  • Developed and executed plans to monitor standard process adherence
  • Worked with unemployed customers to understand requirements and provide exceptional employment service
  • Researched competitive solutions and maintained competitive market comparisons and evaluations
  • Received 50 incoming calls per day and messages and addressed or triage phone requests
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements
  • Evaluated quality problems and performed customer service to identify and resolve issues
  • Planned with Adecco and helped lead engaging activities for unemployed clients
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention
  • Implemented brand and demand strategies to meet revenue targets for business services and products
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
Audubon Area Community Services Inc.- LiHeap Aide
Owensboro, Kentucky10/2015 - 05/2017
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention
  • Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization
  • Worked with low income families/ clients to understand requirements and provide exceptional customer service
  • Supervised production planning while using appropriate tools and analysis for smooth production output
  • Welcomed visitors to office, communicated arrival to team and managed visit expectations
  • Received 50 incoming calls per day and messages and addressed or triage phone requests
  • Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data
  • Managed and archived quality documentation and participated in internal and external quality audits
  • Evaluated quality problems and performed customer service to identify and resolve issues
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Audubon Area Community Services Inc.
  • Kentucky Career Center
  • Adecco

School Attended

  • JCHS
  • OCTC
  • WKU

Job Titles Held:

  • LiHeap Aide
  • WEX Worker
  • Recruiter (Grassroots)

Degrees

  • High School Diploma
    Associate of Arts
    Some College (No Degree)

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