Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Career Overview
Enthusiastic customer service representative with in-depth knowledge of customer satisfaction, account management and training.
Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Customer service expert
  • Invoice processing
  • Telecommunication skills
  • Adaptive team player
  • Opening/closing procedures
  • High customer service standards
Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts
  • Managed client/customer profiles
Quality Communication
  • Interacted with 50+ vendors locally and internationally, ensuring vendor/client relationship.
Work Experience
01/2015 to Current
Light Rail Train Operator Texas Health & Human Services Commission Center, TX,
  • Interacts with passengers in a professional manner, answers questions, provides information and addresses concerns of riders.
  • Operates Light Rail Vehicle (LRV) in accordance with METRO Rail policies, procedures and rule book.
  • Maintains METRO Rail schedules and running times.
  • Operates radio system in accordance with set radio protocols and FCC regulations, notifying Train Control Center of appropriate information regarding emergency situations and other operational situations.
04/2014 to 02/2015
Correctional Officer III Rich Products Corporation Andover, CT,
  • Supervised adult offenders to monitor compliance with court ordered conditions.
  • Referred offenders to appropriate community agencies to complete services in compliance with court orders.
  • Maintained positive relationships with offenders and their families through weekly visits.
  • Answered phone calls concerning clients, handled complaints and responded to requests for information.  
08/2013 to 01/2014
Texas Works Advisor I Health And Human Service Commission City, STATE,
  • Obtains, verifies, and calculates income and resources to determine client financial eligibility for social services programs.
  • Processes, monitors, reviews, and communicates case status and changes to clients, their families, or authorized representatives.
  • Interviews clients, their families, or authorized representatives to gather information for use in determining benefit eligibility.
  • Certifies program eligibility, computes benefit levels, and determines the length of eligibility.
  • Conducts reviews to determine or verify new and continued program eligibility.
  • Explains program benefits, requirements, rights of appeal, and fair hearings to clients, their families, or authorized representative.
  • Calculates and processes changes to client benefits such as overpayments, adjustments, or restoration of benefits.
  • Documents case records to maintain accurate and confidential client records.
  • Communicates with internal and external stakeholders to provide and verify information, answer inquiries, address issues, or resolve problems.
  • Performs related work as assigned.
02/2011 to 02/2012
Global Support Specialist - Carlson Wagonlit Travel Services Travel Search Network City, STATE,
  • Processed an average of 200 + invoices per month for a large-scale organization.
  • Researched and resolved billing and invoice problems.
  • Rectified escalated accounts payable issues from employees and vendors.  
  • Conducted month-end balance sheet reviews and reconciled any variances.
  • Verified details of transactions, including funds received and total account balances.​
01/2011 to 02/2011
Corporate Travel Agent (Temporary) Manpower Staffing- Occidental Oil And Gas City, STATE,
  • Provide on-site travel reservations for Occidental employees.
  • Arranged travel including, domestic/ and international airline reservations, car rental, and hotel reservations.
  • Adhered to the travel policies of the company as well as the policies of my employer.
04/2009 to 2010
Valic formerly AIG (Temporary) Corestaff Staffing Agency City, STATE,

  • Ensure each customer interaction provides stellar quality service delivery by handling client inquiries regarding: contract provisions, account values, basic changes to personal data, and our website.
  • Efficiently mailing, faxing, and emailing forms to clients.
  • Explicitly review account history with clients.
  • Handle inbound calls in rapid succession, simultaneously utilizing up to 5 systems, while striving to handle every customer interaction.

05/2007 to 10/2009
Corporate Travel Agent Carlson Wagonlit Travel City, STATE,
  • Fulfill travel related requests for corporate clients such as domestic and some international airline, hotel, car rentals, and limousine service to result in the lowest cost for booked itinerary and maximum commission claimed.
  • Provides customer service through the communication of travel related information.
  • Assisted and performed other duties assigned by immediate supervisor.
  • Verified accurate completion of client profiles.
Educational Background
Expected in 2015
: Early Childhood Education
San Jacinto College - Houston, Texas
Expected in 2007
: Stenography
Court Reporting Institute of Houston - Houston, TX
Expected in 1994
High School Diploma: General Studies
Sam Houston High School - Houston, Texas

customer service, call center, client relationship- building, profiles, basic accounting, reservations, data entry,fast learner, faxing, forms, mailing, Microsoft Office, Oil and Gas, policies, protocols, quality, SABRE, SAP, Staffing, time management, transportation, typist, 60 wpm, website,

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School Attended

  • San Jacinto College
  • Court Reporting Institute of Houston
  • Sam Houston High School

Job Titles Held:

  • Light Rail Train Operator
  • Correctional Officer III
  • Texas Works Advisor I
  • Global Support Specialist - Carlson Wagonlit Travel Services
  • Corporate Travel Agent (Temporary)
  • Valic formerly AIG (Temporary)
  • Corporate Travel Agent


  • High School Diploma

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