Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Professional transit operator with 16 years bus, articulated bus, trolley, and light rail experience. Certified Medical Assistant with experience of four years in patient care. Hardworking, reliable, works well under pressure and independently. Open to new experiences, travel, and continued learning and personal growth and development.
Skills
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Experience
Light Rail Operator, 03/2019 - 06/2021
Allied Universal – Newville, PA,
Allied Universal – Newville, PA,
- Maintained passenger safety by reporting delays, mechanical issues and emergencies.
- Regulated vehicle speed and stoppages to meet expected schedules.
- Contacted maintenance personnel to report vehicle issues, malfunctions and other problems.
- Operated streetcar communication system in accordance with FCC regulations, announcing stops and other critical information to passengers.
- Directed emergency evacuation procedures during times of crisis, protecting safety of all riders.
- Promoted rider satisfaction by providing accurate information regarding fares and schedules while answering questions from riders.
- Maintained safe streetcar operations at all times by observing travel and transport rules and standard procedures.
- Performed pre- and post-trip streetcar inspections, following company guidelines and protocols.
- Drove and controlled rail-guided public transportation systems, including subways, elevated trains and electric trolleys.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Light Rail Operator , 01/2018 - 03/2019
Allied Universal – Pottstown, PA,
Allied Universal – Pottstown, PA,
- Completed daily shift reports, noting incidents and other key information for light rail revenue service.
- Maintained passenger safety by reporting delays, mechanical issues and emergencies.
- Regulated vehicle speed and stoppages to meet expected schedules.
- Contacted maintenance personnel to report vehicle issues, malfunctions and other problems.
- Operated streetcar communication system in accordance with FCC regulations, announcing stops and other critical information to passengers.
- Directed emergency evacuation procedures during times of crisis, protecting safety of all riders.
- Promoted rider satisfaction by providing accurate information regarding fares and schedules while answering questions from riders.
- Maintained safe streetcar operations at all times by observing travel and transport rules and standard procedures.
- Performed pre- and post-trip streetcar inspections, following company guidelines and protocols.
- Drove and controlled rail-guided public transportation systems, including subways, elevated trains and electric trolleys.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
Transit Bus Driver, 09/2014 - 01/2018
Firstgroup Plc – Lackawanna, NY,
Firstgroup Plc – Lackawanna, NY,
- Obeyed traffic laws and followed established traffic and transportation procedures.
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
- Performed pre-trip inspection and testing of transit bus for mechanical problems prior to beginning scheduled run.
- Supported riders with disabilities by operating transportation assistance equipment.
- Studied and adhered to regulations, policies and procedures for bus operation and passenger transportation.
- Operated and maintained buses transporting passengers across city and county.
- Completed accident and incident reports accurately and legibly at end of scheduled shifts.
- Maintained safe driving habits to protect property and general public on roadways.
- Answered questions and provided insight into local attractions and facility amenities.
- Received and submitted passenger fares.
- Completed transfers at hubs and final destinations to keep routes on schedule.
- Announced stops clearly to help passengers disembark at correct locations.
- Collected fares and provided route updates and schedule information.
- Assisted passengers in loading wheelchairs or other mobility aids.
- Maintained vehicle safety by monitoring, instructing and correcting passengers.
- Drove specified routes in compliance with traffic regulations and time schedules.
Medical Assistant, 10/2011 - 06/2014
Avera Health – De Smet, SD,
Avera Health – De Smet, SD,
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
- Measured patient peak flows to improve workflow efficiency.
Education and Training
Certificate : Medical Assisting, Expected in 01/2011
Virginia College - Birmingham - Pensacola, FL
Virginia College - Birmingham - Pensacola, FL
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School Attended
- Virginia College - Birmingham
Job Titles Held:
- Light Rail Operator
- Light Rail Operator
- Transit Bus Driver
- Medical Assistant
Degrees
- Certificate
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