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Lifeguard/Ride Operator Resume Example

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LIFEGUARD/RIDE OPERATOR
Summary
Adaptable and friendly cast member and team player with a comprehensive background in guest service and communication with a strong emphasis in conflict resolution.
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Skills
  • Excellent interpersonal skills
  • Skilled multi-tasker
  • Detail-oriented
  • Deadline-driven
  • Stich, LMS, Galaxy, Ops sheet, Mike, and Magic proficiency
  • Experience in managing high volume phone calls and emails
  • Guest itinerary planning
  • Diverse guest conflict solutions
Accomplishments
Recipient of multiple 4 keys cards for outstanding guest service.
Author of script used for Marketing Executive VIP tours in Cars Land.
Experience
Lifeguard/Ride Operator, 05/2009 to 04/2011Company Name － City, State
Identified safety issues for guest in large and small bodies of water as well as large attractions.
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Responded to questions regarding height requirements and general inquires.

Scheduled daily employee breaks and lunches.
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Attractions Host, 04/2011 to 10/2011Company Name － City, State
Comprehensive safety checklist review for opening and closing of Finding Nemo Submarine Voyage and Star Tours Attractions.
Responded and assisted with questions and concerns regarding ADA boarding of attraction.
Responded to general concerns, always upholding the 4-key standards.
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Guest Relations Host, 10/2011 to 05/2016Company Name － City, State

Assisted in a diverse range of guest concerns in correlation with providing appropriate guest service solutions from fast passes to complementary tickets when appropriate.

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Thoroughly documented notes about previous and new concerns in both Magic, and when applicable, annual pass files.
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Lead multiple guided and VIP tours for guests from around the world.
Assisted in daily itinerary planning for first time visitors or guests looking for a new experience.
Hotel Guest Services/VIP Coordiantor, 05/2016 to CurrentCompany Name － City, State
Assist in general questions and concerns in a high volume phone center.
Review of guest pay folio.
Check in and itinerary planning for all incoming VIP's to the Hotels.
Follow up with In-House VIP guests via phone call, email, and text message.
Education and Training
High School Diploma:General,2008Lakewood High School － City, State, United States

Honor roll award recipient 2004-2008

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Cumulative 3.8 G.P.A
President of the Best Buddies Club
Varsity Swim and Water Polo team
Bachelor of Science:Psychology ,2012California State Univeristy Long Beach － City, State, United States
Graduated Cum Laude
Member of Tao Kappa Epsilon
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Resume Overview

School Attended

  • Lakewood High School
  • California State Univeristy Long Beach

Job Titles Held:

  • Lifeguard/Ride Operator
  • Attractions Host
  • Guest Relations Host
  • Hotel Guest Services/VIP Coordiantor

Degrees

  • High School Diploma : General , 2008
    Bachelor of Science : Psychology , 2012

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