Lifeguard/Ride Operator Resume Example Knotts Berry Farm

LIFEGUARD/RIDE OPERATOR

Summary

Adaptable and friendly cast member and team player with a comprehensive background in guest service and communication with a strong emphasis in conflict resolution.

Skills

Excellent interpersonal skills
Skilled multi-tasker
Detail-oriented
Deadline-driven

Stich, LMS, Galaxy, Ops sheet, Mike, and Magic proficiency
Experience in managing high volume phone calls and emails
Guest itinerary planning
Diverse guest conflict solutions

Accomplishments

Recipient of multiple 4 keys cards for outstanding guest service.

Author of script used for Marketing Executive VIP tours in Cars Land.

Experience

Lifeguard/Ride Operator, 05/2009 to 04/2011Knotts Berry Farm － Buena Park, CA

Identified safety issues for guest in large and small bodies of water as well as large attractions.

Responded to questions regarding height requirements and general inquires.

Scheduled daily employee breaks and lunches.

Attractions Host, 04/2011 to 10/2011The Walt Disney Company － Anaheim, CA

Comprehensive safety checklist review for opening and closing of Finding Nemo Submarine Voyage and Star Tours Attractions.

Responded and assisted with questions and concerns regarding ADA boarding of attraction.

Responded to general concerns, always upholding the 4-key standards.

Guest Relations Host, 10/2011 to 05/2016The Walt Disney Company － Anaheim, CA

Assisted in a diverse range of guest concerns in correlation with providing appropriate guest service solutions from fast passes to complementary tickets when appropriate.

Thoroughly documented notes about previous and new concerns in both Magic, and when applicable, annual pass files.

Lead multiple guided and VIP tours for guests from around the world.

Assisted in daily itinerary planning for first time visitors or guests looking for a new experience.

Hotel Guest Services/VIP Coordiantor, 05/2016 to CurrentThe Walt Disney Company － Anaheim, CA

Assist in general questions and concerns in a high volume phone center.

Review of guest pay folio.

Check in and itinerary planning for all incoming VIP's to the Hotels.

Follow up with In-House VIP guests via phone call, email, and text message.

Education and Training

High School Diploma:General,2008Lakewood High School － Lakewood, CA, United States

Honor roll award recipient 2004-2008

Cumulative 3.8 G.P.A

President of the Best Buddies Club

Varsity Swim and Water Polo team

Bachelor of Science:Psychology ,2012California State Univeristy Long Beach － Long Beach, CA, United States

Graduated Cum Laude

Member of Tao Kappa Epsilon

Resume Overview

Companies Worked For:

Knotts Berry Farm
The Walt Disney Company

School Attended

Lakewood High School
California State Univeristy Long Beach

Job Titles Held:

Lifeguard/Ride Operator
Attractions Host
Guest Relations Host
Hotel Guest Services/VIP Coordiantor

Degrees

High School Diploma : General , 2008
Bachelor of Science : Psychology , 2012

Lifeguard/Ride Operator Resume Example

Resume Score: 80%

Resume Overview

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