licensed referral agent resume example with 20+ years of experience

Jessica Claire
Referral Agent
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Multi-talented professional with progressive experience in the area of sales, marketing, sales management, staff training/developing and customer/public relations.

  • Scheduling
  • Sales Goals
  • Remodeling
  • Inventory Control
  • Fixtures
  • Sales
Work History
Licensed Referral Agent, 10/2021 - Current
Big Lots Flint, MI,
  • Scheduled appointments with specialists on behalf of clients.
  • Followed up with clients and specialists to inquire about experience.

Licensed Realtor, 10/2002 - 09/2017
Duval Associates And Tidewater Premier Properties City, STATE,
  • Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
  • Wrote contracts to outline sales and purchases of properties.
  • Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Communicated with clients to understand property needs and preferences.
  • Promoted sales of properties through advertisements, open houses and online advertising platforms.
  • Compared properties with similarly sold properties to determine competitive market prices.
Retail Store Manager, 12/1998 - 10/2002
Sprint PCS, Mobile Telephone Company City, STATE,
  • Managed store organization, maintenance and purchasing functions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Resolved customer service issues promptly.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Submitted orders for new inventory.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Examined merchandise to verify correct pricing and attractive displays.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Generated repeat business by developing and maintaining strong team of 15 employees devoted to customer service.
  • Coordinated weekly conferences with store associates to communicate sales and customer service goals.
Retail Store Manager/Sales Supervisor/Sales Representative, 05/1992 - 12/1998
Contel Cellular/GTE Mobilnet/Verizon City, STATE,
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Reviewed daily financial records and reports and identified deficiencies in need of attention.
  • Answered product questions and assisted customers in selection and checkout.
  • Determined layout of store merchandise for visual appeal to consumers.
  • Conducted inventory analysis to determine optimal stock levels.
  • Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
  • Reviewed store sale numbers, cost of inventory, operational expenses, and inventory losses.
  • Organized shift meetings to communicate and resolve issues for night operations.
  • Oversaw preparation and distribution of promotional materials and flyers.
  • Oversaw employees and store functions on daily basis.
  • Rectified issues with all staff departments.
  • Trained and oriented associates to maximize team performance.
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
Bachelor of Science: Management , Expected in 05/1989
Longwood University - Farmville, VA
Status -

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Resume Overview

School Attended

  • Longwood University

Job Titles Held:

  • Licensed Referral Agent
  • Licensed Realtor
  • Retail Store Manager
  • Retail Store Manager/Sales Supervisor/Sales Representative


  • Bachelor of Science

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