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Self-motivated professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments.
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- Customer Interface
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding their accounts, operations, product, promotions and orders.
- Product Sales
- Cross-sold services, upgrading customers to different plans and product packages.
- Sales
- Consistently generated additional revenue through skilled sales techniques.
- Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Established new customer accounts including checking, savings, lines of credit and loans.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Delivered prompt, accurate and excellent customer service.
- Opened new customer accounts, including checking, savings and lines of credit.
- Received regional branch recognition award for outstanding customer service.
- Maintained confidentiality of bank records and client information.
Shippensburg University - Shippensburg, PA
Degree in Secondary Business Education specializing in Typing, Dictation, Business Math, Business English and Total Information Systems
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Resume Overview
School Attended
- Shippensburg University
Job Titles Held:
- Licensed Personal Banker and Cross Trained Teller
- Relationship Banker
Degrees
- Bachelor of Science
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