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Licensed Personal Banker Resume Example

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LICENSED PERSONAL BANKER
Professional Summary
Skilled customer service professional who is self-motivated with exceptional communication skills.
Skills
  • Strong customer relations
  • Top-rated sales performance
  • Exceptional interpersonal communication
  • Adherence to high customer service standards
  • Effective managerial techniques
  • Excellent phone etiquette
  • Effective workflow management
  • Persuasive communication style
Work History
Personal Banker II, 10/2016 to Current
Cadence Bank – Augusta , GA
  • Maintain voluminous files and records involving client account information.
  • Schedule and maintain appointment calendars for business partners.
  • Collect and provide accurate and up-to-date client information to business partners in a timely manner.
  • Accurately explain and describe financial product information to customers.
  • Serve as key holder, responsible for opening and closing the bank.
  • Answer product questions with up-to-date knowledge of sales and store promotions.
  • Ensure superior customer experience by addressing concerns, demonstrating empathy, and quickly resolving problems.
  • Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Order and maintain inventory of office supplies.


Licensed Personal Banker, 05/2008 to 02/2016
First National Bank – Woonsocket , SD
  • Initiated and maintained customer contact through face-to-face customer interaction, telemarketing, and community involvement.
  • Consistently provided exceptional customer service consisting of a friendly and attentive demeanor with a willingness to assist the customer at all times, ensuring issues and requests are solved promptly and thoroughly to the customer's satisfaction.
  • Met and exceeded sales revenue goals and company goals by selling and cross-selling bank products and services to retail, mortgage, and small business customers that satisfied the financial needs and goals of the customer.
  • Presented products and services that would meet the customer's overall financial goals.


Store Manager, 10/1997 to 01/2001
Mejuri – Austin , TX
  • Recruited, trained, coached, and mentored staff to ensure sales and productivity.
  • Responsible for marketing and launching of new products.
  • Arranged and executed floor sets and prepared inventory.
  • Prepared and managed payroll for employees.
  • Managed high volume bank deposits.
Education
Bachelor of Arts: Liberal Arts, 2005
San Diego State University - City, State
Accomplishments
  • Customer Relations
    • Earned highest marks for customer satisfaction at Victoria's Secret.
    • Achieved Club Victoria two years in a row (top 10% in company sales).
Languages
Fluent in Arabic.
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How this resume score could be improved?

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86Good
Resume Strength
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  • Length
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  • Strong summary
  • Typos

Resume Overview

School Attended

  • San Diego State University

Job Titles Held:

  • Personal Banker II
  • Licensed Personal Banker
  • Store Manager

Degrees

  • Bachelor of Arts : Liberal Arts , 2005

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