Skilled customer service professional who is self-motivated with exceptional communication skills.
Strong customer relations
Top-rated sales performance
Exceptional interpersonal communication
Adherence to high customer service standards
Effective managerial techniques
Excellent phone etiquette
Effective workflow management
Persuasive communication style
Personal Banker II, 10/2016 to Current Comerica Bank – 9255 Towne Centre Drive, Suite 110, San Diego, CA 92121
Maintain voluminous files and records involving client account information.
Schedule and maintain appointment calendars for business partners.
Collect and provide accurate and up-to-date client information to business partners in a timely manner.
Accurately explain and describe financial product information to customers.
Serve as key holder, responsible for opening and closing the bank.
Answer product questions with up-to-date knowledge of sales and store promotions.
Ensure superior customer experience by addressing concerns, demonstrating empathy, and quickly resolving problems.
Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Order and maintain inventory of office supplies.
Licensed Personal Banker, 05/2008 to 02/2016 Wells Fargo Bank – 250 N. Second Street, El Cajon, CA 92021
Initiated and maintained customer contact through face-to-face customer interaction, telemarketing, and community involvement.
Consistently provided exceptional customer service consisting of a friendly and attentive demeanor with a willingness to assist the customer at all times, ensuring issues and requests are solved promptly and thoroughly to the customer's satisfaction.
Met and exceeded sales revenue goals and company goals by selling and cross-selling bank products and services to retail, mortgage, and small business customers that satisfied the financial needs and goals of the customer.
Presented products and services that would meet the customer's overall financial goals.
Store Manager, 10/1997 to 01/2001 Victoria's Secret – 3030 Plaza Bonita Rd #2304, National City, CA 91950
Recruited, trained, coached, and mentored staff to ensure sales and productivity.
Responsible for marketing and launching of new products.
Arranged and executed floor sets and prepared inventory.
Prepared and managed payroll for employees.
Managed high volume bank deposits.
Bachelor of Arts: Liberal Arts, 2005 San Diego State University - San Diego, CA
Earned highest marks for customer satisfaction at Victoria's Secret.
Achieved Club Victoria two years in a row (top 10% in company sales).
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Companies Worked For:
Wells Fargo Bank
San Diego State University
Job Titles Held:
Personal Banker II
Licensed Personal Banker
Bachelor of Arts : Liberal Arts , 2005
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