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licensed optician resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Seasoned Licensed Optician offering over 18 years of experience and unparalleled dedication to customer satisfaction. Knowledgeable about prescriptions, sales promotions, insurance practices and work order requirements. Successful at building loyal relationships with customers, meeting unique needs and managing dynamic requirements in busy office settings.

Skills
  • Insurance Knowledge
  • Eyewear brands
  • Retail Sales
  • Patient testing
  • Managing repairs
  • Verifying prescriptions
  • Supervision
  • Excellent work ethic
  • Eyewear fashion trends
  • Computer skills
  • Troubleshooting
  • Organization and cleaning
  • Materials restocking
  • Customer service understanding
Work History
Licensed Optician, 08/2019 - 04/2020
Moscot New York, NY,
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
  • Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Met with vendors to review purchase options and negotiate contract terms.
  • Revised work practices to improve efficiency, boost quality and meet production goals.
  • Maintained accurate inventory, working with purchasing department and logistics for resupply
  • Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
  • Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
Optical Assistant Supervisor , 01/2016 - 08/2019
Visionworks Winston Salem, NC,
  • Submitted documentation and reports to upper management.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Supported Supervisor by preparing production reports and collating quality documentation.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Worked with management team to implement proper division of responsibilities.
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Managed check-in and check-out procedures, verified patient information and submitted lens orders.
  • Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Revised work practices to improve efficiency, boost quality and meet production goals.
Retail Optician , 05/2014 - 01/2016
National Vision Noblesville, IN,
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
  • Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
  • Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Optometric Technician , 08/2003 - 05/2014
Li And Liao Optometry City, STATE,
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
  • Assisted with insurance questions, eligibility and prior authorizations of glasses.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Assisted with dilating patients or using eye medications when directed by optometrist.
  • Directed patients to exam rooms for initial evaluations and intake, including history, medication and symptom documentation, to aide physicians with carrying out efficient appointments.
Education
High School Diploma: , Expected in 05/2001
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West High School - Bakersfield, CA
GPA:
Status -
Certifications
  • Licensed ABO Certified Optician - 2017
,
Additional Information

Fluent in Spanish

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Resume Overview

School Attended

  • West High School

Job Titles Held:

  • Licensed Optician
  • Optical Assistant Supervisor
  • Retail Optician
  • Optometric Technician

Degrees

  • High School Diploma

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