Seasoned Nursing Home Administrator and Registered Nurse offering 13 years of experience in healthcare administration. Proven success in leading initiatives to improve day-to-day business functions and resident quality of life. Accomplished in working with resident families, community leaders, department heads and internal teams to establish multi-year strategies and navigating complex changes governing Assisted Living and Long-Term Care setting.
Skills
Operations management
Training and development
Staff Management
Multidisciplinary team collaboration
Training and mentoring
Relationship building and retention
Work History
Licensed Nursing Home Administrator, 09/2008 - Current Touchstone Communities – Corpus Christi, TX,
Followed up with Medicare and Medicaid intermediaries to verify cost report submissions.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Discussed resident census data and admissions and discharges information in department-head meetings.
Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
Controlled accounts payable, accounts receivable, billing and claims processes to obtain maximum reimbursement from Medicare, Medicaid and other insurance providers.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Verified cost reports by following up with Medicare and Medicaid intermediaries.
Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Implemented corrective action plans and solutions for employee write-ups and incident reports.
Maintained compliance with Centers for Medicare and Medicaid Services (CMS) requirements, submitting payroll-based journal (PBJ) reports and re-evaluation reports for continued participation in Medicare and Medicaid programs.
Oversaw all financial transactions and management functions, strategically managing an operating budget.
Maintained compliance with statutory, regulatory, state and federal guidelines for benefits and developed appropriate procedures to meet nursing home objectives.
Guided and mentored 76-82 employees in 83-bed facility while overseeing daily administrative tasks.
Delivered financial reports such as income documents, balance sheets and cash flow statement to organization's board.
Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
Complied with statutory, regulatory, state and federal guidelines in terms of benefits and developed appropriate procedures to meet strategic initiatives for nursing home.
Devised and introduced initiatives and projects to maintain or improve existing facilities, allowing for maximization of capital component of Medicaid's per diem rate.
Handled employee write-up documentation and incident reports to actualize corrective action plans and deliver solutions.
Managed operations at 83-bed facility.
Surgical Services Registered Nurse, 05/2004 - 09/2008 Providence St. Joseph's Health – Factoria, WA,
Created warm, supportive atmosphere to keep patients feeling safe and comfortable immediately before and after surgery.
Maintained sterile surgical environment and secured confidential data to protect patients' health and privacy.
Communicated medical information, including discharge instructions to patients and their families to reduce return visits.
Assisted families by answering questions, supplying general information and providing frequent updates on patient progress.
Explained course of care and medications, including side effects to patients and caregivers in easy-to-understand terms.
Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
Provided complete care to home health patients, including physical assessments, medication and chronic disease management.
Participated in education activities, including evidence-based practice project implementation, nursing competency development and nursing simulation activities.
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care.
Implemented interventions, including medication and IV administration, catheter insertion and airway management.
Director of Nursing Services, 01/2005 - 11/2007 Columbia County Health System – Dayton, WA,
Performed rounds to observe care and interview staff, residents and families.
Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
Collaborated with staff, management and external groups to coordinate patient care.
Offered patients and patrons information on various immunizations including flu, DTaP and HPV vaccines.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
ICU Staff Nurse, 05/2003 - 03/2004 St. Joseph Health – Mission Viejo, CA,
Monitored patients' respiratory status and ventilator operation and made adjustments to promote stabilization.
Recorded patients' medical status and treatment details in electronic charts to accurately document medical care.
Observed patients' vital signs and administered physician-prescribed medications and treatments.
Followed all HCA ethical values and principles and adhered to HIPAA medical record regulations to promote patients' privacy.
Developed and implemented patient care plans based on physicians' instructions and generally accepted nursing practices.
Triaged patients and delegated treatment needs to qualified staff and specialized departments.
Oversaw various aspects of telemetry by administering PA catheters and arterials, vasoactive drugs, titration, thrombolytic therapy, dysrhythmia interpretation and chest tubes.
Assessed and managed various patient treatments for numerous patient diagnoses from sepsis to acute respiratory distress.
Conducted patient assessments, recorded vitals and analyzed records and charts to define care requirements.
Education
Associate of Science: Nursing, Expected in 05/2002 - Community College of Denver - Denver, CO GPA:
Associate of Applied Science: Nursing- Licensed Practical Nurse, Expected in 08/1999 - Mid Plains Community College - North Platte NE, GPA:
Associate of Arts: General Studies, Expected in 08/1997 - Mid Plains Community College - North Platte NE, GPA:
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