Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Seasoned Nursing Home Administrator and Registered Nurse offering 13 years of experience in healthcare administration. Proven success in leading initiatives to improve day-to-day business functions and resident quality of life. Accomplished in working with resident families, community leaders, department heads and internal teams to establish multi-year strategies and navigating complex changes governing Assisted Living and Long-Term Care setting.

  • Operations management
  • Training and development
  • Staff Management
  • Multidisciplinary team collaboration
  • Training and mentoring
  • Relationship building and retention
Work History
Licensed Nursing Home Administrator, 09/2008 - Current
Touchstone Communities Corpus Christi, TX,
  • Followed up with Medicare and Medicaid intermediaries to verify cost report submissions.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Discussed resident census data and admissions and discharges information in department-head meetings.
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
  • Controlled accounts payable, accounts receivable, billing and claims processes to obtain maximum reimbursement from Medicare, Medicaid and other insurance providers.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Verified cost reports by following up with Medicare and Medicaid intermediaries.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Implemented corrective action plans and solutions for employee write-ups and incident reports.
  • Maintained compliance with Centers for Medicare and Medicaid Services (CMS) requirements, submitting payroll-based journal (PBJ) reports and re-evaluation reports for continued participation in Medicare and Medicaid programs.
  • Oversaw all financial transactions and management functions, strategically managing an operating budget.
  • Maintained compliance with statutory, regulatory, state and federal guidelines for benefits and developed appropriate procedures to meet nursing home objectives.
  • Guided and mentored 76-82 employees in 83-bed facility while overseeing daily administrative tasks.
  • Delivered financial reports such as income documents, balance sheets and cash flow statement to organization's board.
  • Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
  • Complied with statutory, regulatory, state and federal guidelines in terms of benefits and developed appropriate procedures to meet strategic initiatives for nursing home.
  • Devised and introduced initiatives and projects to maintain or improve existing facilities, allowing for maximization of capital component of Medicaid's per diem rate.
  • Handled employee write-up documentation and incident reports to actualize corrective action plans and deliver solutions.
  • Managed operations at 83-bed facility.
Surgical Services Registered Nurse, 05/2004 - 09/2008
Providence St. Joseph's Health Factoria, WA,
  • Created warm, supportive atmosphere to keep patients feeling safe and comfortable immediately before and after surgery.
  • Maintained sterile surgical environment and secured confidential data to protect patients' health and privacy.
  • Communicated medical information, including discharge instructions to patients and their families to reduce return visits.
  • Assisted families by answering questions, supplying general information and providing frequent updates on patient progress.
  • Explained course of care and medications, including side effects to patients and caregivers in easy-to-understand terms.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Provided complete care to home health patients, including physical assessments, medication and chronic disease management.
  • Participated in education activities, including evidence-based practice project implementation, nursing competency development and nursing simulation activities.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care.
  • Implemented interventions, including medication and IV administration, catheter insertion and airway management.
Director of Nursing Services, 01/2005 - 11/2007
Columbia County Health System Dayton, WA,
  • Performed rounds to observe care and interview staff, residents and families.
  • Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
  • Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
  • Collaborated with staff, management and external groups to coordinate patient care.
  • Offered patients and patrons information on various immunizations including flu, DTaP and HPV vaccines.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
ICU Staff Nurse, 05/2003 - 03/2004
St. Joseph Health Mission Viejo, CA,
  • Monitored patients' respiratory status and ventilator operation and made adjustments to promote stabilization.
  • Recorded patients' medical status and treatment details in electronic charts to accurately document medical care.
  • Observed patients' vital signs and administered physician-prescribed medications and treatments.
  • Followed all HCA ethical values and principles and adhered to HIPAA medical record regulations to promote patients' privacy.
  • Developed and implemented patient care plans based on physicians' instructions and generally accepted nursing practices.
  • Triaged patients and delegated treatment needs to qualified staff and specialized departments.
  • Oversaw various aspects of telemetry by administering PA catheters and arterials, vasoactive drugs, titration, thrombolytic therapy, dysrhythmia interpretation and chest tubes.
  • Assessed and managed various patient treatments for numerous patient diagnoses from sepsis to acute respiratory distress.
  • Conducted patient assessments, recorded vitals and analyzed records and charts to define care requirements.
Associate of Science: Nursing, Expected in 05/2002
Community College of Denver - Denver, CO
Associate of Applied Science: Nursing- Licensed Practical Nurse, Expected in 08/1999
Mid Plains Community College - North Platte NE,
Associate of Arts: General Studies, Expected in 08/1997
Mid Plains Community College - North Platte NE,

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School Attended

  • Community College of Denver
  • Mid Plains Community College
  • Mid Plains Community College

Job Titles Held:

  • Licensed Nursing Home Administrator
  • Surgical Services Registered Nurse
  • Director of Nursing Services
  • ICU Staff Nurse


  • Associate of Science
  • Associate of Applied Science
  • Associate of Arts

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