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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Self-motivated and dependable, capable of achieving high performance with minimal supervision. Goal-focused and well-versed in different settings. Driven to go above and beyond to satisfy customers, improve operations and support team members. Maximize table turnover to take advantage of every sales opportunity without sacrificing service.

Skills
  • Bachelor's degree
  • Point of Sale (POS) system operations
  • Regulatory compliance
  • Relationship management
  • Ability to perform high-level work accuracy
  • Knowledge of Microsoft Office
Experience
02/2019 to Current Licensed Nail Technician Omni Hotels | Eagan, MN,
  • Helps manage the shop when the owners/boss are not in town or in the shop.
  • Collaborates with other manicurists to streamline booking, inventory and appointment systems and increase customer satisfaction.
  • Keeps work areas clean and neat, sanitized surfaces and equipment and swept up debris.
  • Demonstrates full store expertise on merchandise locations, enabling optimum service to inquiring customers.
  • Makes daily customer appointments and updated master schedule using scheduling software.
  • Keeps detailed inventory lists for nail care supplies, and polishes.
  • Makes sure that my totals match the shops totals at the end of each day and week.
01/2016 to 02/2019 Licensed Nail Technician Omni Hotels | Broomfield, CO,
  • Built repeat client base to increase profits.
  • Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
  • Kept detailed inventory lists for nail care supplies, and polishes.
  • Kept work areas clean and neat, sanitized surfaces and equipment and swept up debris.
  • Kept up with total amount of services to match shops totals each day and week.

04/2014 to 02/2015 Waitress Healthcare Services Group | Lewisville, TX,
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Prepared salads and appetizers to back up kitchen staff.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Calculated charges, issued table checks and collected payments from customers.
  • Checked order accuracy and food quality before delivering to customers.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Carried 5 plates at one time without dropping or spilling, decreasing overall customer wait time.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
04/2009 to 04/2014 Cashier Office Depot | Fayetteville, AR,
  • Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
  • Helped customers find specific products, answering questions and offering advice.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Processed returned items in accordance with store policy.
  • Processed customer payments quickly and returned exact change and receipts.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Resolved issues regarding customer complaints and escalated worsening concerns to remediation.
Education and Training
Expected in 01/2021 Bachelor of Science | Accounting And Business Management ECPI University, Virginia Beach, VA GPA:
Expected in 01/2015 Associate of Arts | Medical Assisting Virginia College, Greensboro, NC, GPA:
Expected in 04/2010 GED | GTCC, Greensboro, NC, GPA:

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Resume Overview

School Attended

  • ECPI University
  • Virginia College
  • GTCC

Job Titles Held:

  • Licensed Nail Technician
  • Licensed Nail Technician
  • Waitress
  • Cashier

Degrees

  • Bachelor of Science
  • Associate of Arts
  • GED

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