licensed nail technician resume example with 11 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Acquired my CNA-I license in November of 2018 at Wake Technical Community College.
Ambitious student pursuing Bachelor of Science in Nursing degree. I am eager to learn the nursing profession and seeking employment in hospital to gain hands-on experience.
Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Multilingual and fluent in Tagalog and some Spanish, offering solid comprehension of cultural diversity.
Acquired cosmetology license in 2009. Employed as a manicurist of successful salon in Canton, Ohio for 2 years. Promoted to manager starting my third year and was required to oversee day to day operations and train junior manicurists.
Outgoing and friendly, I was required to solve problems between junior manicurists and clients to ensure customer satisfaction.
Skills
Tactful problem resolution
Conscientious listener
Infection control
Cleanliness
Product knowledge
Stock maintenance
Coordination skills
Equipment Operation
Cash management experience
Experiences
Licensed Nail Technician, 07/2013 to Current Sundance Resort – Provo, UT,
Kept work areas clean and neat, sanitized surfaces and equipment and swept up debris.
Built repeat client base by 10 people to increase profits by 20%.
Introduced signature services, including acrylics and gel tips, to increase overall sales by 25%.
Collaborated with other manicurists to streamline booking, inventory and appointment systems and increase customer satisfaction.
Earned reputation for good attendance and hard work.
Answered phone calls per [Timeframe] to answer customer questions.
Maintained updated [Type] knowledge through [Task] and [Task].
Improved customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Customer Service Representative, 09/2011 to 06/2013 Parker-Hannifin, Corporation – Richmond, CA,
Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
Assessed customer needs and upsold products and services to maximize [Type] sales.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Met or exceeded revenue objectives by promoting [Product or Service]s to customers during service, account and sales follow-up calls.
Evaluated customer account information to assess current issues and determine potential solutions.
Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
Translated services for [Number]-person team to serve [Language]-speaking customer needs.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Trained [Number] new employees each quarter in procedures and policies in order to maximize team performance.
Maintained revenue streams by exhausting every option before offering refunds.
Reduced process lags and effectively trained team members on best practices and protocol.
Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
Resolved average of [Number] inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
Interviewed customers regarding [Type] issues and reported feedback to management team.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Consulted with customers to determine best methods to resolve service and billing issues.
Reviewed account and service histories to identify trends and issues.
Documented conversations with customers to track requests, problems and solutions.
Worked with managers to develop service improvement initiatives.
Set up and activated customer accounts.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Upheld privacy and security requirements established by [Type] regulatory agencies.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Hotel Receptionist, 12/2009 to 05/2011 Marcus Corporation – Green Bay, WI,
Arranged special accommodations for guests to maintain optimal satisfaction
Managed all front desk operations for busy high-volume hotel.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to [Job Title] on [Timeframe] basis.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Input customer data using [Type] software and made immediate updates to reflect room changes.
Cultivated professional relationships with guests through active response, dedicated assistance and [Skill], improving customer retention by [Number]%.
Worked with [Job title]s and [Job title]s to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
Provided property details to patrons, including dining areas, pool, spa and fitness center.
Managed customer complaints and rectified issues to complete satisfaction.
Personally addressed and welcomed [Number] guests to business per day, improving overall customer service and engagement.
Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Secured guest valuables in main safe or individual boxes.
Monitored reservations to track incoming parties and special events.
Set and optimized employee schedules to secure proper coverage for all shifts.
Education and Training
Bachelor of Arts: Pre Law, Expected in to University of Southern Philippines - Bo. Obrero, Iñigo St, Davao City, GPA:
Cosmetologist: Cosmetology, Expected in 03/2009 to Ohio #1 Beauty College - 4556 Warrensville Center Rd North Randall, OH, GPA:
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