Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Innovative Manicurist with extensive knowledge of trending nail design and dedication to fantastic customer service. Expert in increasing repeat customer numbers through cultivating and maintaining relationships with clients. Fantastic eye for detail and thorough understanding of Salon operations . Meticulous Manicurist with 40 years of experience. Skilled in modernizing salons for top-of-the-line work as well as Forbes certified in costumer service . Talkative and personal with dedication to professionalism, productivity and excellent customer service. Enthusiastic about building career in industry. Flexible, adaptable and outgoing. Trained graduate licensed in Nevada with special creative skills in nail art and creative designs.
Skills
Nail preparation
Signature techniques
Pedicures
Inventory controls
Communications
Team management
Budgets
Operational improvement
Customer service
Supervision
MS Office
Line sanitation
Acrylic nails
Time management
Sanitation procedures
Sales proficiency
Problem resolution
Organization
Relationship development
First Aid/CPR
Team building
Project organization
Business operations
Work History
Licensed Nail Technician , 02/2019 to Current Omni Hotels – Dallas, TX,
Successfully initiated and implemented nail and pedicure services as well as tools used to modernize services and increase profits by 70%.
Cleaned and sanitized equipment and workstation in compliance with health and safety regulations.
Implemented deals for specialty services such as seasonal artificial nails and specialty pedicures to increase revenue by 70%.
Prepared nail beds and cuticles, shaped nails and applied polish for over 7 daily customers.
Grew repeat client base by 35% through effective marketing and customer service.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Monitored social media and online sources for industry trends.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Nail Technician and Lead Manicurist , 08/2012 to 02/2019 San Manuel Indian Bingo & Casino – Highland, CA,
Frequently restocked 8 workstations and organized and stocked product sales shelves.
Implemented deals for specialty services such as acrylic nails to increase revenue by 55%.
Prepared nail beds and cuticles, shaped nails and applied polish for over 9 daily customers.
Communicated effectively with management concerning important customer issues.
Provided training and mentoring to new staff to maximize performance.
Cleaned and sanitized equipment and workstation in compliance with health and safety regulations.
Responded to customer requests and concerns about gel application and nail art designs.
Recorded weekly supply and inventory needs and made regular orders of products and implements
Collaborated with team of 8 manicurists for efficient, high-quality service and 100% customer satisfaction.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Resolved problems, improved operations and provided exceptional client support.
Developed team communications and information for up coming meetings.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Increased customer satisfaction by resolving [Product or Service] issues.
Maintained excellent attendance record, consistently arriving to work on time.
Lead Nail Technician, 04/2000 to 06/2012 Elizabeth Arden Red Door Spas – City, STATE,
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Worked with all customers to understand needs and provide quality service.
Resolved quality control problems, improved operations and provided exceptional client support.
Developed team communications and information for quality assurance meetings.
Drove operational improvements which resulted in savings and improved profit margins.
Increased customer satisfaction by resolving [Product or Service] issues.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Maintained excellent attendance record, consistently arriving to work on time.
Collaborated with team of 12 manicurists for efficient, high-quality service and 100% customer satisfaction.
Cleaned and sanitized equipment and workstation in compliance with health and safety regulations.
Frequently restocked 12 workstations and organized and stocked product sales shelves.
Grew repeat client base by 70% through effective marketing and customer service.
Prepared nail beds and cuticles, shaped nails and applied polish for over 8 daily customers.
Recorded weekly supply and inventory needs and made weekly orders .
Education
Technical Studies : Aesthetician, Expected in 10/2020 Euphoria School of Beauty And Science - Las Vegas, NV, GPA:
Currently still in school and will be graduating before end of 2020
No Degree: Permanent Cosmetics And Tattooing, Expected in Desert Ink - Las Vegas, NV, GPA:
No Degree: Massage Therapy, Expected in Dehans Massage Theropy - Las Vegas, NV, GPA:
Associate of Arts: Cosmetology, Expected in 1980 Collage of San Mateo - San Mateo, CA, GPA:
High School Diploma: , Expected in 1977 Notre Dame High School - Sherman Oaks, CA, GPA:
Certifications
* CPR/First Aid Certified
* Barbicide Covid-19 Certified
* Barbicide Certified
* MiLady Health and Services Certified
* Dermalogica Clean Touch Certified
* Dermalogica Peel Certified
* Forbes Customer Service Certified
* CND Master Technician Certified
* Young Nails Master Educater
* Kira Sky Dip Professional
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