Licensed Insurance Producer resume example with 10+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Hardworking and reliable Insurance producer with strong ability in customer service and to work independently . Offering computer skills, creative problem solving and excellent communication skills. Highly organized, proactive and punctual with team-oriented mentality.
Skills
Time management
Flexible
Clerical
MS Office
Customer service
Active listening
Communication
Work ethic
Organization
Troubleshooting
Experience
01/2019 to Current
Licensed Insurance ProducerMeritage Homes – Morrisville, NC,
Offered policy guidance and management to promote asset protection.
Leveraged knowledge of customer and market to sell specific programs and initiatives.
Upsold products to policyholders and potential new clients.
Interviewed prospective clients to gather information on financial needs and discuss any existing coverage.
Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
Provided quick turnaround time when customers called with questions, usually within 1 hour.
Streamlined operational efficiencies by researching problems and delivering speedy issues resolution.
Engaged customers and provided high level of service by carefully explaining details about documents.
Cultivated professional relations to establish long-term profitable partnerships.
11/2017 to 12/2019
School Aged Childcare WorkerPurdue University – Winchester, IN,
Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
Delivered direct, supervised care to groups of children between ages 5 and 12 years old.
Incorporated music and art activities to encourage creativity and expression.
Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
Secured indoor and outdoor premises to protect children under care.
Recorded information about behavior, food service and medication dispensing.
Enforced rules to teach manners and maintain safe environment.
Organized and planned age-appropriate lessons involving reading, crafts, music and movement.
Completed daily paperwork for agencies such as Child Protection Services and Resource and Referral Centers.
Discussed new developments, misbehavior and concerns with parents or guardians.
Processed payments and updated accounts to reflect balance changes.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Reviewed operating budget periodically to analyze trends affecting budget needs.
Determined and tracked budget expenses with accuracy and transparency.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Trained employees on additional job positions to maintain coverage of roles at all times.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
11/2011 to 11/2017
Sales AssociateWalmart – City, STATE,
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Documented messages left by callers and delivered vital information to intended employees.
Connected incoming calls quickly using multi-line telephone systems.
Utilized paging technology within the organization to get in touch with key people.
Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
Completed connections between callers, departments and professionals.
09/2010 to 11/2011
Test ProctorChattanooga State Community College – City, STATE,
Monitored class size of over 100 students during exams, effectively reducing possibility of cheating.
Troubleshot problems with computers used in diverse tests.
Kept testing materials secured and confidential to prevent cheating.
Kept operations and conduct in compliance with testing policies and standards.
Scheduled and confirmed appointments.
Provided exceptional customer service through effective telephone communication and follow-ups.
Processed payments and updated accounts to reflect balance changes.
Sorted incoming mail and directed to correct personnel each day.
Obtained scanned records and uploaded into company databases.
Reviewed and updated account information in company computer system.
Education and Training
Expected in 05/1992
GED: Red Bank High School - Chattanooga, TN GPA:
Certifications
Licensed P&C Insurance producer in Tennessee and Georgia - 2020
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