Licensed Insurance Agent Resume Example GEICO

LICENSED INSURANCE AGENT

Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in call center environment. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction, conflict resolution, and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and solution focused with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills

Auto insurance
Quotes and sales
Account retention
Account management
Complaint resolution
Report preparation
Credit card processing
Inbound and Outbound Calling

Professional telephone demeanor
Creative problem solving
Follow-Up Calls
Written And Verbal Communication
Work Ethic
Team Player
Correspondence Distribution
Customer And Client Relations

Work History

05/2019 - 03/2020Licensed Insurance Agent | GEICO - Virginia Beach, VA

Provided coverage option information to assist clients in protecting assets.
Promoted GEICO products and services using upselling and other sales strategies.
Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Upsold additional products and services after identifying customer needs and requirements.
Maintained high standards of customer service by building relationships with clients.
Extremely knowledgeableof company insurance products and services to advise customers on appropriate choices.
Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Calculated quotes and educated potential clients on insurance options.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Educated customers on company systems, form completion, and access to services.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Educated clients on account services and resolved client inquiries regarding statement information and account balances.

10/2019 - 05/2020Collections Specialist | Citizens Bank - Virginia Beach, VA

Handled 30 calls and hour outbound and inbound calls daily with goal of collecting owed debt.
Worked in call center environment handling manual and automatically dialed outbound calls.
Used scripted conversation prompts to convey current account information and obtain payments.
Recorded all information regarding financial status of customers.
Processed payments and applied to customer balances.
Used skip tracing and other techniques to locate debtors.
Used probing techniques to determine debtors' reasons for delinquency.
Achieved performance goals on consistent basis.
Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.

12/2016 - 10/2019Private Nanny | Care.Com Inc. - Virginia Beach, VA

Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
Monitored schedules to maintain sleeping, eating and school schedules for children.
Offered positive and nurturing environments to support child social and emotional growth.
Coordinated different types of activities to enhance physical and intellectual development.
Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills.
Assisted children with homework assignments and special projects across different subjects to promote academic success.
Bathed, dressed and helped with teeth brushing to promote healthy personal hygiene and good oral health.
Involved children in caring for household pets and chores.
Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.

09/2014 - 10/2017Sales Representative and Receptionist | Tracy Kearney Photography - Chesapeake, VA

Identified client needs, built relationships and overcame objections to drive sales.
Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
Answer customers' questions about products, prices, availability, product uses, and credit terms.
Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
Provide customers with product samples and catalogs.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Receive payment and record receipts for services.
Answer telephone calls from potential customers who have been solicited through advertisements.
Built strong rapport with clients by understanding needs and clearly explaining products.
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
Take orders for merchandise or materials and send them to the proper departments to be filled.
Recommend products to customers, based on customers' needs and interests.

Education

Expected in 01/2022Tidewater Community College, Norfolk, VAAssociate of Science: Social Sciences

Certifications

Personal Lines License

Resume Overview

Companies Worked For:

GEICO
Citizens Bank
Care.Com Inc.
Tracy Kearney Photography

School Attended

Tidewater Community College

Job Titles Held:

Licensed Insurance Agent
Collections Specialist
Private Nanny
Sales Representative and Receptionist

Degrees

Associate of Science : Social Sciences

Licensed Insurance Agent Resume Example

Resume Score: 80%

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