Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals. With 15 years in fast-paced customer service and call center environments. Personable and professional under pressure.
Superior communication skills
MS Office proficient
Effective team player
Avaya software customer management systems
Dependable and reliable
Superior organization skills
2015: 95% of goal attainment to plan.Acquired over 480 new customers in a 4 month period.
OptumSeptember 2015 to February 2016Licensed Health Insurance Agent Chandler, AZ
Handle inbound calls from potential and current members regarding enrollment for a Part D" Prescription Drug Plan and Advantage Plans for Medicare.
Evaluate the members health and financial situation to find the best suited plan Complete and submit online applications.
Resident State is Arizona, Previously appointed in 31 other states.
Direct EnergySeptember 2014 to February 2015CSR Tempe, AZ
Handle inbound calls for new enrollments for electrical services.
Review account with customers if interrupted or had a collectible amount.
Cross sale other services Home Warranties, Cable, Internet Services.
ALW SourcingMarch 2012 to August 2014CSR/Work From Home Phoenix, AZ
To be a customer advocate for Sprint customers.
To help the customers understand the situation of their account, create payment arrangements.
Technical support on all mobile devices.
Midway ChevroletMay 2011 to March 2012Sales Associate Phoenix, AZ
Responsible for highlighting features, demonstrating vehicle operations, compare and contrast competitive models.
To build rapport with the buyer by understanding interest and needs of what they want in a vehicle.
Negotiating price, completing purchase contracts, explain provisions and financing.
Also at Avondale Chrysler Jeep from 04/2007-05/2009.
Diploma Westland High School1997Phoenix, AZ
Careful and active listener Strong public speaker Professional and friendly