Personable and deadline-drive Customer Service Representative experienced in working in a fast-paced environment. Solid team player who offers a positive and cooperative attitude.
Developed the bilingual story time program for children ages 3 to 5 to promote literacy and to inspire children to read.
Troubleshooted technical problems with library computers and other technology.Replaced worn labels and barcodes to keep materials in good physical condition.Developed and enforced circulation policies and procedures.Answered patrons' questions at the circulation desk. Cataloging a variety of English and Spanish materials in the Java Client ILS. Self-initiated various trackers and added activities to existing trackers to improve communication amongst staff. Assisted computer users in computer lab including troubleshooting hardware and software.Utilized all functions of the SirsiDynix Java Client to perform circulation transactions. Acquired knowledge of and skills in using Envisionware's StaffLink RFID software to perform circulation task including checking in, discharging, processing transit items, and toggling security of RFID tags.
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